Jeff Hill
June 9th 03, 09:38 PM
The HP driver on the win98 machine is current (7.1.0.0).
Here are other things I have tried:
1) On the win98 machine (server), I removed and
reinstalled the printer. No change.
2) On the win98 machine, I switched the spool type from
EMF to RAW (and eventually back again). No change.
3) On the XP machine (remote client), I removed and
reinstalled the network printer, thinking it might pull
an updated version from the server. No change.
4) On the XP machine, I directly updated the driver to
7.1.0. No change.
5) On the XP machine, I disabled bi-directional support
(since the printer is connected via USB this is probably
meaningless, but why was it checked by default?) No
change.
To recap,
-the slow spooling only occurs for Office 2002 apps
running on the XP machine and printing remotely to this
specific printer.
-Remote printing from other apps (e.g. Acrobat) running
on the XP machine works fine.
-Remote printing from Office 2002 apps running on the XP
machine to an HP 6L on the Win98SE machine works fine.
-Local printing from Office 2000 apps running on the
win98SE machine itself works fine.
ANY help would be greatly appreciated!
>-----Original Message-----
>I originally posted the problem described below in the
>Office/2002 printing and fonts newsgroup on 5/24 but got
>no response. Hope I have better luck here!
>Thanks,
> Jeff
>
>---------------------
>
>I just watched a 15-page word document take 31 minutes
to
>spool to an HP6122 printer (w/o duplexing enabled for
>this document). All Office 2002 products exhibit slow
>spooling to this printer (such as 8 minutes for a 35K
>excel worksheet with 3 tabs).
>
>Other applications, such as Acrobat, spool similarly
>sized documents to this printer in a few seconds, and
the
>Office 2002 apps will spool similarly sized documents to
>a different printer (an HP6L, on the same win98 machine)
>in a few seconds.
>
>I am printing from a Dell Latitide running XP Pro SP1,
>over a 100mbps network. My copy of Office 2002 is also
at
>SP1. The printers are both attached to USB ports on a
>Dell Dimension 866mhz running Win98SE.
>
>Note that Office 2000 apps installed on the Win98SE
>machine (where the printers are connected) spool
>normally. Clearly, the only combination that exhibits
the
>problem is remote spooling from Office 2002 apps to the
>HP6122.
>
>Needless to say, "spool" is enabled in the printer
>properties, and "start printing immediately" is also
>enabled (and doesn't affect other apps). What is curious
>is that on the Sharing tab, it reports that "Windows has
>disabled remote access for this computer..." as if the
>printer were directly connected to the laptop, not the
>Dimension.
>
>I've found nothing on the HP site that suggests a
>solution. Has anyone here encountered this problem?
>
>Thanks,
> Jeff
>
>.
>
Here are other things I have tried:
1) On the win98 machine (server), I removed and
reinstalled the printer. No change.
2) On the win98 machine, I switched the spool type from
EMF to RAW (and eventually back again). No change.
3) On the XP machine (remote client), I removed and
reinstalled the network printer, thinking it might pull
an updated version from the server. No change.
4) On the XP machine, I directly updated the driver to
7.1.0. No change.
5) On the XP machine, I disabled bi-directional support
(since the printer is connected via USB this is probably
meaningless, but why was it checked by default?) No
change.
To recap,
-the slow spooling only occurs for Office 2002 apps
running on the XP machine and printing remotely to this
specific printer.
-Remote printing from other apps (e.g. Acrobat) running
on the XP machine works fine.
-Remote printing from Office 2002 apps running on the XP
machine to an HP 6L on the Win98SE machine works fine.
-Local printing from Office 2000 apps running on the
win98SE machine itself works fine.
ANY help would be greatly appreciated!
>-----Original Message-----
>I originally posted the problem described below in the
>Office/2002 printing and fonts newsgroup on 5/24 but got
>no response. Hope I have better luck here!
>Thanks,
> Jeff
>
>---------------------
>
>I just watched a 15-page word document take 31 minutes
to
>spool to an HP6122 printer (w/o duplexing enabled for
>this document). All Office 2002 products exhibit slow
>spooling to this printer (such as 8 minutes for a 35K
>excel worksheet with 3 tabs).
>
>Other applications, such as Acrobat, spool similarly
>sized documents to this printer in a few seconds, and
the
>Office 2002 apps will spool similarly sized documents to
>a different printer (an HP6L, on the same win98 machine)
>in a few seconds.
>
>I am printing from a Dell Latitide running XP Pro SP1,
>over a 100mbps network. My copy of Office 2002 is also
at
>SP1. The printers are both attached to USB ports on a
>Dell Dimension 866mhz running Win98SE.
>
>Note that Office 2000 apps installed on the Win98SE
>machine (where the printers are connected) spool
>normally. Clearly, the only combination that exhibits
the
>problem is remote spooling from Office 2002 apps to the
>HP6122.
>
>Needless to say, "spool" is enabled in the printer
>properties, and "start printing immediately" is also
>enabled (and doesn't affect other apps). What is curious
>is that on the Sharing tab, it reports that "Windows has
>disabled remote access for this computer..." as if the
>printer were directly connected to the laptop, not the
>Dimension.
>
>I've found nothing on the HP site that suggests a
>solution. Has anyone here encountered this problem?
>
>Thanks,
> Jeff
>
>.
>