Failure Receiving fax

[DJP]

NEC model ready 9845,windows XP home edition fax option
enabled. I can send fax no problem, but when in the
process of receiving a fax I receive a message advising
the incoming fax failed. This is usually some 30 to 40
seconds into the incoming fax being answered. I have
verified receive fax is enabled and manually answer is
check, and I do manaually answer. At the start of the
reception everything appears normal and progress monitor
show a fax is being received. Any thoughts? I am using
the windows xp fax utility.

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
"DJP" > wrote in message
...
> NEC model ready 9845,windows XP home edition fax option
> enabled. I can send fax no problem, but when in the
> process of receiving a fax I receive a message advising
> the incoming fax failed. This is usually some 30 to 40
> seconds into the incoming fax being answered. I have
> verified receive fax is enabled and manually answer is
> check, and I do manaually answer. At the start of the
> reception everything appears normal and progress monitor
> show a fax is being received. Any thoughts? I am using
> the windows xp fax utility.