hp5110 all in one Printer

[rick]

with windows XP it prints, it copies, but it won't scan
Receive error message saying there is no software located
to support the scan. Please see if you know how to fix
this problem.

[Eric Booth]

"rick" > wrote in message
...
> with windows XP it prints, it copies, but it won't scan
> Receive error message saying there is no software located
> to support the scan. Please see if you know how to fix
> this problem.

Have you installed the XP driver from HP?
Eric Booth

[Cari \(MS-MVP\)]

First let's uninstall the printer and start again:

http://www.coribright.com/Windows/Article%20One.htm

Since it's all All in One, there are several additional steps as well as
this article.

Ensure you've uninstalled each part of the software from the Add/Remove
Programs in the Control Panel.

Ensure you delete the Fax icon in the Printers & Faxes part of the Control
Panel as well as the Printer

Ensure you delete any Fax drivers that appear in Server Properties, Drivers
tab.

Right click on My Computer and select Properties. In the Hardware tab,
click on Device Manager and find the line "Imaging Devices". Click on the +
to expand the tree. If there are any HP scanner (imaging) devices listed,
right click and select Uninstall.

Download a new set of drivers from the HP website at:
http://tinyurl.com/buhi
Follow the installation instructions at: http://tinyurl.com/jc7j

Is it working better now?

Cari
www.coribright.com

"rick" > wrote in message
...
> with windows XP it prints, it copies, but it won't scan
> Receive error message saying there is no software located
> to support the scan. Please see if you know how to fix
> this problem.