cannot fax

[Kevin]

I am trying to set up the facsimile capability on my
laptop. It appears to go O.K. until I actually try to
send a test. The message I get is that the fax failed to
send. I used the facsimile setup wizard to try to get
this going.

[Russ Valentine [MVP-Outlook]]

Are you using an analog fax modem hooked to a voice line?
Any other error messages or anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Kevin" > wrote in message
...
> I am trying to set up the facsimile capability on my
> laptop. It appears to go O.K. until I actually try to
> send a test. The message I get is that the fax failed to
> send. I used the facsimile setup wizard to try to get
> this going.

[Kevin]

I am using a standard analog phone line. My HP pavilion
laptop has an ESS SuperLink - M Data Fax Voice Modem. I
will re-attempt to install the fax to see exactly what
the message says. I'll re-send soon.
>-----Original Message-----
>Are you using an analog fax modem hooked to a voice line?
>Any other error messages or anything in Event Viewer?
>--
>Russ Valentine
>[MVP-Outlook]
>"Kevin" > wrote in message
...
>> I am trying to set up the facsimile capability on my
>> laptop. It appears to go O.K. until I actually try to
>> send a test. The message I get is that the fax failed
to
>> send. I used the facsimile setup wizard to try to get
>> this going.
>
>
>.
>

[Kevin]

I attempted to send a test after setting up the fax. The
message that came back was "An error occurred while
sending the fax." I looked in properties for the test.
It said "retries exceeded" and "fatal error".
>-----Original Message-----
>Are you using an analog fax modem hooked to a voice line?
>Any other error messages or anything in Event Viewer?
>--
>Russ Valentine
>[MVP-Outlook]
>"Kevin" > wrote in message
...
>> I am trying to set up the facsimile capability on my
>> laptop. It appears to go O.K. until I actually try to
>> send a test. The message I get is that the fax failed
to
>> send. I used the facsimile setup wizard to try to get
>> this going.
>
>
>.
>

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Have you checked to see if your modem is on the Win XP HCL list?
--
Russ Valentine
[MVP-Outlook]

"Kevin" > wrote in message
...
> I attempted to send a test after setting up the fax. The
> message that came back was "An error occurred while
> sending the fax." I looked in properties for the test.
> It said "retries exceeded" and "fatal error".
> >-----Original Message-----
> >Are you using an analog fax modem hooked to a voice line?
> >Any other error messages or anything in Event Viewer?
> >--
> >Russ Valentine
> >[MVP-Outlook]
> >"Kevin" > wrote in message
> ...
> >> I am trying to set up the facsimile capability on my
> >> laptop. It appears to go O.K. until I actually try to
> >> send a test. The message I get is that the fax failed
> to
> >> send. I used the facsimile setup wizard to try to get
> >> this going.
> >
> >
> >.
> >

[Kevin]

Bought this new last year...I thought I saw it, and am
trying to check the modem list on the Microsoft Wecb
site, the search result does not want to load...
>-----Original Message-----
>Unfortunately, Windows XP Fax has proven to be
incompatible with many common
>modems and drivers, particularly older ones, even if the
manufacturers claim
>they are "compatible" with Windows XP. Modem
incompatibility is not apparent
>during installation or the initial setup. It only
becomes apparent when you
>first try to send or receive a fax. The Fax Service will
dial or will answer
>an incoming fax but then fail with any of a number of
unhelpful error
>messages such as "Line is busy," "There is no answer,"
or "Reception error."
>There will be nothing in Event Viewer to give a clue as
to where the problem
>might lie.
>
>These errors have been nearly impossible to track down.
To do so requires
>enabling both PSS and debug logging of fax
transmissions, both of which
>require fairly extensive registry changes. For the time
being, the best
>advice is to attempt to use XP Fax only if you have a
modem that is listed
>on the Windows XP Hardware Compatibility List and using
the latest drivers.
>Have you checked to see if your modem is on the Win XP
HCL list?
>--
>Russ Valentine
>[MVP-Outlook]
>
>"Kevin" > wrote in message
...
>> I attempted to send a test after setting up the fax.
The
>> message that came back was "An error occurred while
>> sending the fax." I looked in properties for the test.
>> It said "retries exceeded" and "fatal error".
>> >-----Original Message-----
>> >Are you using an analog fax modem hooked to a voice
line?
>> >Any other error messages or anything in Event Viewer?
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Kevin" > wrote in message
>> ...
>> >> I am trying to set up the facsimile capability on my
>> >> laptop. It appears to go O.K. until I actually try
to
>> >> send a test. The message I get is that the fax
failed
>> to
>> >> send. I used the facsimile setup wizard to try to
get
>> >> this going.
>> >
>> >
>> >.
>> >
>
>
>.
>