When I print to the fax printer, nothing happens

[Chip Harris]

When I use the fax software that came along with XP Pro, it has
stopped working all of a sudden. I can print to my printer just fine.
When I have a document that want to fax, I choose the fax printer,
and it brings up the send fax wizard, I work my way through that, and
then nothing happens. The fax doen't go to the inbox or anything. No
error messages, either. It's like it just disappears into thin air.

I have tried deleting the fax printer and reinstalling it, and that
doesn't work either. I also cannot preview the fax. The fax wizard
gives me an error that says that the fax preview cannot be displayed.
I have faxed hunderds of times, and have never had a problem. I
haven't done an XP repair since I installed XP about a month ago. The
only thing that has changed is that I installed a scanner, but I did
send faxed yesterday of documents that I had scanned in using the new
scanner. Any tips would me much appreciated.

Thanks,
Chip Harris

[Russ Valentine [MVP-Outlook]]

Can you send from the Fax Console? What is the status of the Fax Printer in
the Fax Console?
I rather suspect your scanner software created the problem. What is the file
association for TIF files? Have you checked with your scanner manufacturer
to see what mischief they cause?
--
Russ Valentine
[MVP-Outlook]
"Chip Harris" > wrote in message
om...
> When I use the fax software that came along with XP Pro, it has
> stopped working all of a sudden. I can print to my printer just fine.
> When I have a document that want to fax, I choose the fax printer,
> and it brings up the send fax wizard, I work my way through that, and
> then nothing happens. The fax doen't go to the inbox or anything. No
> error messages, either. It's like it just disappears into thin air.
>
> I have tried deleting the fax printer and reinstalling it, and that
> doesn't work either. I also cannot preview the fax. The fax wizard
> gives me an error that says that the fax preview cannot be displayed.
> I have faxed hunderds of times, and have never had a problem. I
> haven't done an XP repair since I installed XP about a month ago. The
> only thing that has changed is that I installed a scanner, but I did
> send faxed yesterday of documents that I had scanned in using the new
> scanner. Any tips would me much appreciated.
>
> Thanks,
> Chip Harris

[Ken Greene]

Faxinating! I have the EXACT same problem using XP Home
version 5.1 Build 2600 on a Sony VAIO PCV-RX650. After 6
months of flawless fax, all of a sudden I started to
get "The fax preview cannot be displayed" error message
when I hit the "Preview Fax..." button in the Send Fax
Wizard. (But I continue to be able to preview existing
faxes in the Inbox and Sent Items folders just fine.)
When I hit the Finish button, the Wizard closes and my
fax vanishes with no trace in the Fax Console Outbox or
Sent Items folder. I also removed and re-installed Fax
Service with the Add/Remove Windows Components and this
did not help. Nothing in the Knowledge Base about this
problem either.

Chip, if you decide to try the XP Repair, please let us
know if that fixes the problem.

To answer Russ's questions:

1. The Fax Printers Status in the Fax Console shows the
Local Fax Printer is Online.
2. The same problem occurs (no fax sent and preview
cannot be displayed error) when I try to send only a
cover letter (no document) from the Fax Console (using
File/Send a Fax...)
3. File types with TIF and TIFF extentions are still
registered to open with Windows Picture and Fax Viewer.

Chip, when you double-click on an existing fax in your
Fax Console's Inbox or Sent Items Folder, does it still
open with Windows Picture and Fax Viewer? Mine does.

I haven't tried to *receive* a fax since this started
happening. As a matter of fax, maybe I'll try that
tomorrow and let you know what happens.

Unlike Chip, my trigger event was not the scanner
installation (Canon MP F30) but I think instead it might
be related to a recent Kodak EasyShare software
installation. The next move in my fax finding mission is
to un-install EasyShare and see if that helps.

We could really use your help on this one, Russ. Please
let us know if you have any other ideas.

Thanks,
Ken Greene

>-----Original Message-----
>Can you send from the Fax Console? What is the status of
the Fax Printer in
>the Fax Console?
>I rather suspect your scanner software created the
problem. What is the file
>association for TIF files? Have you checked with your
scanner manufacturer
>to see what mischief they cause?
>--
>Russ Valentine
>[MVP-Outlook]
>"Chip Harris" > wrote in
message
om...
>> When I use the fax software that came along with XP
Pro, it has
>> stopped working all of a sudden. I can print to my
printer just fine.
>> When I have a document that want to fax, I choose the
fax printer,
>> and it brings up the send fax wizard, I work my way
through that, and
>> then nothing happens. The fax doen't go to the inbox
or anything. No
>> error messages, either. It's like it just disappears
into thin air.
>>
>> I have tried deleting the fax printer and reinstalling
it, and that
>> doesn't work either. I also cannot preview the fax.
The fax wizard
>> gives me an error that says that the fax preview
cannot be displayed.
>> I have faxed hunderds of times, and have never had a
problem. I
>> haven't done an XP repair since I installed XP about a
month ago. The
>> only thing that has changed is that I installed a
scanner, but I did
>> send faxed yesterday of documents that I had scanned
in using the new
>> scanner. Any tips would me much appreciated.
>>
>> Thanks,
>> Chip Harris
>
>
>.
>

[Russ Valentine [MVP-Outlook]]

Is your file association for TIF files:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n %1"
?



The only ohter documented cause of this problem that I've seen is firewall
software Trojan horse rules. The most common is one that ships with Norton
Internet Security. Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
"Ken Greene" > wrote in message
...
> Faxinating! I have the EXACT same problem using XP Home
> version 5.1 Build 2600 on a Sony VAIO PCV-RX650. After 6
> months of flawless fax, all of a sudden I started to
> get "The fax preview cannot be displayed" error message
> when I hit the "Preview Fax..." button in the Send Fax
> Wizard. (But I continue to be able to preview existing
> faxes in the Inbox and Sent Items folders just fine.)
> When I hit the Finish button, the Wizard closes and my
> fax vanishes with no trace in the Fax Console Outbox or
> Sent Items folder. I also removed and re-installed Fax
> Service with the Add/Remove Windows Components and this
> did not help. Nothing in the Knowledge Base about this
> problem either.
>
> Chip, if you decide to try the XP Repair, please let us
> know if that fixes the problem.
>
> To answer Russ's questions:
>
> 1. The Fax Printers Status in the Fax Console shows the
> Local Fax Printer is Online.
> 2. The same problem occurs (no fax sent and preview
> cannot be displayed error) when I try to send only a
> cover letter (no document) from the Fax Console (using
> File/Send a Fax...)
> 3. File types with TIF and TIFF extentions are still
> registered to open with Windows Picture and Fax Viewer.
>
> Chip, when you double-click on an existing fax in your
> Fax Console's Inbox or Sent Items Folder, does it still
> open with Windows Picture and Fax Viewer? Mine does.
>
> I haven't tried to *receive* a fax since this started
> happening. As a matter of fax, maybe I'll try that
> tomorrow and let you know what happens.
>
> Unlike Chip, my trigger event was not the scanner
> installation (Canon MP F30) but I think instead it might
> be related to a recent Kodak EasyShare software
> installation. The next move in my fax finding mission is
> to un-install EasyShare and see if that helps.
>
> We could really use your help on this one, Russ. Please
> let us know if you have any other ideas.
>
> Thanks,
> Ken Greene
>
> >-----Original Message-----
> >Can you send from the Fax Console? What is the status of
> the Fax Printer in
> >the Fax Console?
> >I rather suspect your scanner software created the
> problem. What is the file
> >association for TIF files? Have you checked with your
> scanner manufacturer
> >to see what mischief they cause?
> >--
> >Russ Valentine
> >[MVP-Outlook]
> >"Chip Harris" > wrote in
> message
> om...
> >> When I use the fax software that came along with XP
> Pro, it has
> >> stopped working all of a sudden. I can print to my
> printer just fine.
> >> When I have a document that want to fax, I choose the
> fax printer,
> >> and it brings up the send fax wizard, I work my way
> through that, and
> >> then nothing happens. The fax doen't go to the inbox
> or anything. No
> >> error messages, either. It's like it just disappears
> into thin air.
> >>
> >> I have tried deleting the fax printer and reinstalling
> it, and that
> >> doesn't work either. I also cannot preview the fax.
> The fax wizard
> >> gives me an error that says that the fax preview
> cannot be displayed.
> >> I have faxed hunderds of times, and have never had a
> problem. I
> >> haven't done an XP repair since I installed XP about a
> month ago. The
> >> only thing that has changed is that I installed a
> scanner, but I did
> >> send faxed yesterday of documents that I had scanned
> in using the new
> >> scanner. Any tips would me much appreciated.
> >>
> >> Thanks,
> >> Chip Harris
> >
> >
> >.
> >

[Ken Greene]

Thanks, Russ. Yes, that is the file association I show
for TIF.

As for the Netspy Trojan Horse Rule, I did have to
disable this default rule after I first installed Norton
Firewall in order to avoid those annoying Alert Tracker
error messages that say "Rule Default Block Netspy Trojan
Horse Matched." I don't think my fax problems started
when I installed Norton or disabled this default rule.

I did try to send a fax just now with the Norton firewall
disabled but the problem still occurs. You don't suppose
I have to uninstall the Firewall to completely rule it
out, do you?

>-----Original Message-----
>Is your file association for TIF files:
>"rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_Fullscreen %1"
>?
>
>
>
>The only ohter documented cause of this problem that
I've seen is firewall
>software Trojan horse rules. The most common is one that
ships with Norton
>Internet Security. Details on that on are available here:
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument
>
>
>--
>Russ Valentine
>[MVP-Outlook]
>"Ken Greene" > wrote in message
...
>> Faxinating! I have the EXACT same problem using XP
Home
>> version 5.1 Build 2600 on a Sony VAIO PCV-RX650. After
6
>> months of flawless fax, all of a sudden I started to
>> get "The fax preview cannot be displayed" error message
>> when I hit the "Preview Fax..." button in the Send Fax
>> Wizard. (But I continue to be able to preview existing
>> faxes in the Inbox and Sent Items folders just fine.)
>> When I hit the Finish button, the Wizard closes and my
>> fax vanishes with no trace in the Fax Console Outbox or
>> Sent Items folder. I also removed and re-installed Fax
>> Service with the Add/Remove Windows Components and this
>> did not help. Nothing in the Knowledge Base about this
>> problem either.
>>
>> Chip, if you decide to try the XP Repair, please let us
>> know if that fixes the problem.
>>
>> To answer Russ's questions:
>>
>> 1. The Fax Printers Status in the Fax Console shows the
>> Local Fax Printer is Online.
>> 2. The same problem occurs (no fax sent and preview
>> cannot be displayed error) when I try to send only a
>> cover letter (no document) from the Fax Console (using
>> File/Send a Fax...)
>> 3. File types with TIF and TIFF extentions are still
>> registered to open with Windows Picture and Fax Viewer.
>>
>> Chip, when you double-click on an existing fax in your
>> Fax Console's Inbox or Sent Items Folder, does it still
>> open with Windows Picture and Fax Viewer? Mine does.
>>
>> I haven't tried to *receive* a fax since this started
>> happening. As a matter of fax, maybe I'll try that
>> tomorrow and let you know what happens.
>>
>> Unlike Chip, my trigger event was not the scanner
>> installation (Canon MP F30) but I think instead it
might
>> be related to a recent Kodak EasyShare software
>> installation. The next move in my fax finding mission
is
>> to un-install EasyShare and see if that helps.
>>
>> We could really use your help on this one, Russ. Please
>> let us know if you have any other ideas.
>>
>> Thanks,
>> Ken Greene
>>
>> >-----Original Message-----
>> >Can you send from the Fax Console? What is the status
of
>> the Fax Printer in
>> >the Fax Console?
>> >I rather suspect your scanner software created the
>> problem. What is the file
>> >association for TIF files? Have you checked with your
>> scanner manufacturer
>> >to see what mischief they cause?
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Chip Harris" > wrote in
>> message
>>
om...
>> >> When I use the fax software that came along with XP
>> Pro, it has
>> >> stopped working all of a sudden. I can print to my
>> printer just fine.
>> >> When I have a document that want to fax, I choose
the
>> fax printer,
>> >> and it brings up the send fax wizard, I work my way
>> through that, and
>> >> then nothing happens. The fax doen't go to the
inbox
>> or anything. No
>> >> error messages, either. It's like it just
disappears
>> into thin air.
>> >>
>> >> I have tried deleting the fax printer and
reinstalling
>> it, and that
>> >> doesn't work either. I also cannot preview the fax.
>> The fax wizard
>> >> gives me an error that says that the fax preview
>> cannot be displayed.
>> >> I have faxed hunderds of times, and have never had a
>> problem. I
>> >> haven't done an XP repair since I installed XP
about a
>> month ago. The
>> >> only thing that has changed is that I installed a
>> scanner, but I did
>> >> send faxed yesterday of documents that I had scanned
>> in using the new
>> >> scanner. Any tips would me much appreciated.
>> >>
>> >> Thanks,
>> >> Chip Harris
>> >
>> >
>> >.
>> >
>
>
>.
>

[Russ Valentine [MVP-Outlook]]

You said you'd already checked the KB. Did you already try this one?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp
--
Russ Valentine
[MVP-Outlook]
"Ken Greene" > wrote in message
...
> Thanks, Russ. Yes, that is the file association I show
> for TIF.
>
> As for the Netspy Trojan Horse Rule, I did have to
> disable this default rule after I first installed Norton
> Firewall in order to avoid those annoying Alert Tracker
> error messages that say "Rule Default Block Netspy Trojan
> Horse Matched." I don't think my fax problems started
> when I installed Norton or disabled this default rule.
>
> I did try to send a fax just now with the Norton firewall
> disabled but the problem still occurs. You don't suppose
> I have to uninstall the Firewall to completely rule it
> out, do you?
>
> >-----Original Message-----
> >Is your file association for TIF files:
> >"rundll32.exe <drive>:\WINDOWS\system32
> \shimgvw.dll,ImageView_Fullscreen %1"
> >?
> >
> >
> >
> >The only ohter documented cause of this problem that
> I've seen is firewall
> >software Trojan horse rules. The most common is one that
> ships with Norton
> >Internet Security. Details on that on are available here:
> >http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
> 78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
> OpenDocument
> >
> >
> >--
> >Russ Valentine
> >[MVP-Outlook]
> >"Ken Greene" > wrote in message
> ...
> >> Faxinating! I have the EXACT same problem using XP
> Home
> >> version 5.1 Build 2600 on a Sony VAIO PCV-RX650. After
> 6
> >> months of flawless fax, all of a sudden I started to
> >> get "The fax preview cannot be displayed" error message
> >> when I hit the "Preview Fax..." button in the Send Fax
> >> Wizard. (But I continue to be able to preview existing
> >> faxes in the Inbox and Sent Items folders just fine.)
> >> When I hit the Finish button, the Wizard closes and my
> >> fax vanishes with no trace in the Fax Console Outbox or
> >> Sent Items folder. I also removed and re-installed Fax
> >> Service with the Add/Remove Windows Components and this
> >> did not help. Nothing in the Knowledge Base about this
> >> problem either.
> >>
> >> Chip, if you decide to try the XP Repair, please let us
> >> know if that fixes the problem.
> >>
> >> To answer Russ's questions:
> >>
> >> 1. The Fax Printers Status in the Fax Console shows the
> >> Local Fax Printer is Online.
> >> 2. The same problem occurs (no fax sent and preview
> >> cannot be displayed error) when I try to send only a
> >> cover letter (no document) from the Fax Console (using
> >> File/Send a Fax...)
> >> 3. File types with TIF and TIFF extentions are still
> >> registered to open with Windows Picture and Fax Viewer.
> >>
> >> Chip, when you double-click on an existing fax in your
> >> Fax Console's Inbox or Sent Items Folder, does it still
> >> open with Windows Picture and Fax Viewer? Mine does.
> >>
> >> I haven't tried to *receive* a fax since this started
> >> happening. As a matter of fax, maybe I'll try that
> >> tomorrow and let you know what happens.
> >>
> >> Unlike Chip, my trigger event was not the scanner
> >> installation (Canon MP F30) but I think instead it
> might
> >> be related to a recent Kodak EasyShare software
> >> installation. The next move in my fax finding mission
> is
> >> to un-install EasyShare and see if that helps.
> >>
> >> We could really use your help on this one, Russ. Please
> >> let us know if you have any other ideas.
> >>
> >> Thanks,
> >> Ken Greene
> >>
> >> >-----Original Message-----
> >> >Can you send from the Fax Console? What is the status
> of
> >> the Fax Printer in
> >> >the Fax Console?
> >> >I rather suspect your scanner software created the
> >> problem. What is the file
> >> >association for TIF files? Have you checked with your
> >> scanner manufacturer
> >> >to see what mischief they cause?
> >> >--
> >> >Russ Valentine
> >> >[MVP-Outlook]
> >> >"Chip Harris" > wrote in
> >> message
> >>
> om...
> >> >> When I use the fax software that came along with XP
> >> Pro, it has
> >> >> stopped working all of a sudden. I can print to my
> >> printer just fine.
> >> >> When I have a document that want to fax, I choose
> the
> >> fax printer,
> >> >> and it brings up the send fax wizard, I work my way
> >> through that, and
> >> >> then nothing happens. The fax doen't go to the
> inbox
> >> or anything. No
> >> >> error messages, either. It's like it just
> disappears
> >> into thin air.
> >> >>
> >> >> I have tried deleting the fax printer and
> reinstalling
> >> it, and that
> >> >> doesn't work either. I also cannot preview the fax.
> >> The fax wizard
> >> >> gives me an error that says that the fax preview
> >> cannot be displayed.
> >> >> I have faxed hunderds of times, and have never had a
> >> problem. I
> >> >> haven't done an XP repair since I installed XP
> about a
> >> month ago. The
> >> >> only thing that has changed is that I installed a
> >> scanner, but I did
> >> >> send faxed yesterday of documents that I had scanned
> >> in using the new
> >> >> scanner. Any tips would me much appreciated.
> >> >>
> >> >> Thanks,
> >> >> Chip Harris
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Ken Greene]

Yes, I saw that one but it does not apply to me because
(1) it applies to XP SP1 and I am running XP ver 5.1
build 2600, and (2) I can preview faxes from the Fax
Console just fine (e.g., by double-clicking on a fax item
in the Sent Items folder.) The problem occurs only when I
try to preview from the Send Fax Wizard.

Are you suggesting I try to install this patch anyway?

I contacted Sony and they suggested a reformat/reinstall
of XP and all apps. Gee that was clever of them :-)

>-----Original Message-----
>You said you'd already checked the KB. Did you already
try this one?
>http://support.microsoft.com/support/kb/articles/q322/0/1
1.asp
>--
>Russ Valentine
>[MVP-Outlook]
>"Ken Greene" > wrote in message
...
>> Thanks, Russ. Yes, that is the file association I show
>> for TIF.
>>
>> As for the Netspy Trojan Horse Rule, I did have to
>> disable this default rule after I first installed
Norton
>> Firewall in order to avoid those annoying Alert Tracker
>> error messages that say "Rule Default Block Netspy
Trojan
>> Horse Matched." I don't think my fax problems started
>> when I installed Norton or disabled this default rule.
>>
>> I did try to send a fax just now with the Norton
firewall
>> disabled but the problem still occurs. You don't
suppose
>> I have to uninstall the Firewall to completely rule it
>> out, do you?
>>
>> >-----Original Message-----
>> >Is your file association for TIF files:
>> >"rundll32.exe <drive>:\WINDOWS\system32
>> \shimgvw.dll,ImageView_Fullscreen %1"
>> >?
>> >
>> >
>> >
>> >The only ohter documented cause of this problem that
>> I've seen is firewall
>> >software Trojan horse rules. The most common is one
that
>> ships with Norton
>> >Internet Security. Details on that on are available
here:
>>
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
>> 78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
>> OpenDocument
>> >
>> >
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Ken Greene" > wrote in
message
>> ...
>> >> Faxinating! I have the EXACT same problem using XP
>> Home
>> >> version 5.1 Build 2600 on a Sony VAIO PCV-RX650.
After
>> 6
>> >> months of flawless fax, all of a sudden I started to
>> >> get "The fax preview cannot be displayed" error
message
>> >> when I hit the "Preview Fax..." button in the Send
Fax
>> >> Wizard. (But I continue to be able to preview
existing
>> >> faxes in the Inbox and Sent Items folders just
fine.)
>> >> When I hit the Finish button, the Wizard closes and
my
>> >> fax vanishes with no trace in the Fax Console
Outbox or
>> >> Sent Items folder. I also removed and re-installed
Fax
>> >> Service with the Add/Remove Windows Components and
this
>> >> did not help. Nothing in the Knowledge Base about
this
>> >> problem either.
>> >>
>> >> Chip, if you decide to try the XP Repair, please
let us
>> >> know if that fixes the problem.
>> >>
>> >> To answer Russ's questions:
>> >>
>> >> 1. The Fax Printers Status in the Fax Console shows
the
>> >> Local Fax Printer is Online.
>> >> 2. The same problem occurs (no fax sent and preview
>> >> cannot be displayed error) when I try to send only a
>> >> cover letter (no document) from the Fax Console
(using
>> >> File/Send a Fax...)
>> >> 3. File types with TIF and TIFF extentions are still
>> >> registered to open with Windows Picture and Fax
Viewer.
>> >>
>> >> Chip, when you double-click on an existing fax in
your
>> >> Fax Console's Inbox or Sent Items Folder, does it
still
>> >> open with Windows Picture and Fax Viewer? Mine does.
>> >>
>> >> I haven't tried to *receive* a fax since this
started
>> >> happening. As a matter of fax, maybe I'll try that
>> >> tomorrow and let you know what happens.
>> >>
>> >> Unlike Chip, my trigger event was not the scanner
>> >> installation (Canon MP F30) but I think instead it
>> might
>> >> be related to a recent Kodak EasyShare software
>> >> installation. The next move in my fax finding
mission
>> is
>> >> to un-install EasyShare and see if that helps.
>> >>
>> >> We could really use your help on this one, Russ.
Please
>> >> let us know if you have any other ideas.
>> >>
>> >> Thanks,
>> >> Ken Greene
>> >>
>> >> >-----Original Message-----
>> >> >Can you send from the Fax Console? What is the
status
>> of
>> >> the Fax Printer in
>> >> >the Fax Console?
>> >> >I rather suspect your scanner software created the
>> >> problem. What is the file
>> >> >association for TIF files? Have you checked with
your
>> >> scanner manufacturer
>> >> >to see what mischief they cause?
>> >> >--
>> >> >Russ Valentine
>> >> >[MVP-Outlook]
>> >> >"Chip Harris" > wrote in
>> >> message
>> >>
>>
om...
>> >> >> When I use the fax software that came along with
XP
>> >> Pro, it has
>> >> >> stopped working all of a sudden. I can print to
my
>> >> printer just fine.
>> >> >> When I have a document that want to fax, I
choose
>> the
>> >> fax printer,
>> >> >> and it brings up the send fax wizard, I work my
way
>> >> through that, and
>> >> >> then nothing happens. The fax doen't go to the
>> inbox
>> >> or anything. No
>> >> >> error messages, either. It's like it just
>> disappears
>> >> into thin air.
>> >> >>
>> >> >> I have tried deleting the fax printer and
>> reinstalling
>> >> it, and that
>> >> >> doesn't work either. I also cannot preview the
fax.
>> >> The fax wizard
>> >> >> gives me an error that says that the fax preview
>> >> cannot be displayed.
>> >> >> I have faxed hunderds of times, and have never
had a
>> >> problem. I
>> >> >> haven't done an XP repair since I installed XP
>> about a
>> >> month ago. The
>> >> >> only thing that has changed is that I installed a
>> >> scanner, but I did
>> >> >> send faxed yesterday of documents that I had
scanned
>> >> in using the new
>> >> >> scanner. Any tips would me much appreciated.
>> >> >>
>> >> >> Thanks,
>> >> >> Chip Harris
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Ken Greene]

The symptom described in the Symantic bulletin is a false
security alert when the fax service is enabled. It does
not mention any kind of problem with using the fax
service itself. Are you aware of any symptoms other than
the false alert described in the Symantic bulletin?

I thought we ruled out the Trojan Horse rule as a
possible cause since the problem still happens with (a)
the Netspy rule disabled, or (b) the entire Norton
Firewall completely disabled. I asked you if you don't
suppose I have to uninstall Norton Firewall to completely
rule this one out, do you?

I have not applied SP1. But I had no problem with faxes
for the first 6 months, so I had no reason to think this
was an OS problem. I still think some other third-party
software corrupted something (in the registry perhaps?).
Are there any specific registry entries used by the Send
Fax Wizard that I can check?

I tried to see if the problem happens when booted in safe
mode but of course the fax service is not running then.
Can I boot in safe mode and then manually start the fax
service and then manually start other apps one at a time
until I find which one causes the problem?
>-----Original Message-----
>I'm saying that I still suspect a Trojan horse rule as a
culprit since it is
>the only reproducible cause of this problem. Are you
saying you haven't
>applied SP1 yet?
>--
>Russ Valentine
>[MVP-Outlook]
>"Ken Greene" > wrote in message
...
>> Yes, I saw that one but it does not apply to me because
>> (1) it applies to XP SP1 and I am running XP ver 5.1
>> build 2600, and (2) I can preview faxes from the Fax
>> Console just fine (e.g., by double-clicking on a fax
item
>> in the Sent Items folder.) The problem occurs only
when I
>> try to preview from the Send Fax Wizard.
>>
>> Are you suggesting I try to install this patch anyway?
>>
>> I contacted Sony and they suggested a
reformat/reinstall
>> of XP and all apps. Gee that was clever of them :-)
>>
>> >-----Original Message-----
>> >You said you'd already checked the KB. Did you already
>> try this one?
>>
>http://support.microsoft.com/support/kb/articles/q322/0/1
>> 1.asp
>> >--
>> >Russ Valentine
>> >[MVP-Outlook]
>> >"Ken Greene" > wrote in
message
>> ...
>> >> Thanks, Russ. Yes, that is the file association I
show
>> >> for TIF.
>> >>
>> >> As for the Netspy Trojan Horse Rule, I did have to
>> >> disable this default rule after I first installed
>> Norton
>> >> Firewall in order to avoid those annoying Alert
Tracker
>> >> error messages that say "Rule Default Block Netspy
>> Trojan
>> >> Horse Matched." I don't think my fax problems
started
>> >> when I installed Norton or disabled this default
rule.
>> >>
>> >> I did try to send a fax just now with the Norton
>> firewall
>> >> disabled but the problem still occurs. You don't
>> suppose
>> >> I have to uninstall the Firewall to completely rule
it
>> >> out, do you?
>> >>
>> >> >-----Original Message-----
>> >> >Is your file association for TIF files:
>> >> >"rundll32.exe <drive>:\WINDOWS\system32
>> >> \shimgvw.dll,ImageView_Fullscreen %1"
>> >> >?
>> >> >
>> >> >
>> >> >
>> >> >The only ohter documented cause of this problem
that
>> >> I've seen is firewall
>> >> >software Trojan horse rules. The most common is one
>> that
>> >> ships with Norton
>> >> >Internet Security. Details on that on are available
>> here:
>> >>
>>
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
>> >>
78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
>> >> OpenDocument
>> >> >
>> >> >
>> >> >--
>> >> >Russ Valentine
>> >> >[MVP-Outlook]
>> >> >"Ken Greene" > wrote in
>> message
>> >> ...
>> >> >> Faxinating! I have the EXACT same problem using
XP
>> >> Home
>> >> >> version 5.1 Build 2600 on a Sony VAIO PCV-RX650.
>> After
>> >> 6
>> >> >> months of flawless fax, all of a sudden I
started to
>> >> >> get "The fax preview cannot be displayed" error
>> message
>> >> >> when I hit the "Preview Fax..." button in the
Send
>> Fax
>> >> >> Wizard. (But I continue to be able to preview
>> existing
>> >> >> faxes in the Inbox and Sent Items folders just
>> fine.)
>> >> >> When I hit the Finish button, the Wizard closes
and
>> my
>> >> >> fax vanishes with no trace in the Fax Console
>> Outbox or
>> >> >> Sent Items folder. I also removed and re-
installed
>> Fax
>> >> >> Service with the Add/Remove Windows Components
and
>> this
>> >> >> did not help. Nothing in the Knowledge Base
about
>> this
>> >> >> problem either.
>> >> >>
>> >> >> Chip, if you decide to try the XP Repair, please
>> let us
>> >> >> know if that fixes the problem.
>> >> >>
>> >> >> To answer Russ's questions:
>> >> >>
>> >> >> 1. The Fax Printers Status in the Fax Console
shows
>> the
>> >> >> Local Fax Printer is Online.
>> >> >> 2. The same problem occurs (no fax sent and
preview
>> >> >> cannot be displayed error) when I try to send
only a
>> >> >> cover letter (no document) from the Fax Console
>> (using
>> >> >> File/Send a Fax...)
>> >> >> 3. File types with TIF and TIFF extentions are
still
>> >> >> registered to open with Windows Picture and Fax
>> Viewer.
>> >> >>
>> >> >> Chip, when you double-click on an existing fax in
>> your
>> >> >> Fax Console's Inbox or Sent Items Folder, does it
>> still
>> >> >> open with Windows Picture and Fax Viewer? Mine
does.
>> >> >>
>> >> >> I haven't tried to *receive* a fax since this
>> started
>> >> >> happening. As a matter of fax, maybe I'll try
that
>> >> >> tomorrow and let you know what happens.
>> >> >>
>> >> >> Unlike Chip, my trigger event was not the scanner
>> >> >> installation (Canon MP F30) but I think instead
it
>> >> might
>> >> >> be related to a recent Kodak EasyShare software
>> >> >> installation. The next move in my fax finding
>> mission
>> >> is
>> >> >> to un-install EasyShare and see if that helps.
>> >> >>
>> >> >> We could really use your help on this one, Russ.
>> Please
>> >> >> let us know if you have any other ideas.
>> >> >>
>> >> >> Thanks,
>> >> >> Ken Greene
>> >> >>
>> >> >> >-----Original Message-----
>> >> >> >Can you send from the Fax Console? What is the
>> status
>> >> of
>> >> >> the Fax Printer in
>> >> >> >the Fax Console?
>> >> >> >I rather suspect your scanner software created
the
>> >> >> problem. What is the file
>> >> >> >association for TIF files? Have you checked with
>> your
>> >> >> scanner manufacturer
>> >> >> >to see what mischief they cause?
>> >> >> >--
>> >> >> >Russ Valentine
>> >> >> >[MVP-Outlook]
>> >> >> >"Chip Harris" > wrote
in
>> >> >> message
>> >> >>
>> >>
>>
om...
>> >> >> >> When I use the fax software that came along
with
>> XP
>> >> >> Pro, it has
>> >> >> >> stopped working all of a sudden. I can print
to
>> my
>> >> >> printer just fine.
>> >> >> >> When I have a document that want to fax, I
>> choose
>> >> the
>> >> >> fax printer,
>> >> >> >> and it brings up the send fax wizard, I work
my
>> way
>> >> >> through that, and
>> >> >> >> then nothing happens. The fax doen't go to
the
>> >> inbox
>> >> >> or anything. No
>> >> >> >> error messages, either. It's like it just
>> >> disappears
>> >> >> into thin air.
>> >> >> >>
>> >> >> >> I have tried deleting the fax printer and
>> >> reinstalling
>> >> >> it, and that
>> >> >> >> doesn't work either. I also cannot preview
the
>> fax.
>> >> >> The fax wizard
>> >> >> >> gives me an error that says that the fax
preview
>> >> >> cannot be displayed.
>> >> >> >> I have faxed hunderds of times, and have never
>> had a
>> >> >> problem. I
>> >> >> >> haven't done an XP repair since I installed XP
>> >> about a
>> >> >> month ago. The
>> >> >> >> only thing that has changed is that I
installed a
>> >> >> scanner, but I did
>> >> >> >> send faxed yesterday of documents that I had
>> scanned
>> >> >> in using the new
>> >> >> >> scanner. Any tips would me much appreciated.
>> >> >> >>
>> >> >> >> Thanks,
>> >> >> >> Chip Harris
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>