Cable Modem Prob...

[Richard D.]

I have a drop out prob..Have to hard reset to restart
modem...Linksys sent me a new modemand the problemis
worse!!!My ping is good w/cable co. and all cables are
new...removed router still same prob...Could it be my
Network card?????Hard reset works all the time soft reset
N.G..Is this a common Linksys prob...Thankyou Richard

[johnf]

It's symptomatic of an ISP problem. I'd keep pressuring them until I found
someone who REALLY new what they were talking about.
Is your modem heartbeat consistent?

Also try this -
In your Internet Connections, go to Lan Connections properties, check the
box to show icon in Notification area.
When it next drops out, close your ISP connection, do a 'Repair' via that
LAN icon & fire up your connection again.

--
Johnf

> I have a drop out prob..Have to hard reset to restart
> modem...Linksys sent me a new modemand the problemis
> worse!!!My ping is good w/cable co. and all cables are
> new...removed router still same prob...Could it be my
> Network card?????Hard reset works all the time soft reset
> N.G..Is this a common Linksys prob...Thankyou Richard

[boblusk]

You also need to call the cable service provider if that
is not the ISP. I had a very similar situation and the
problem was simply the signal levels. apparently a
DOCSYS compliant cable modem is more particular that is
the cable box that the services the TV. TV worked fine,
even when internet service reeked. A test of signal
levels and signal reflections (to find discontinuities)
and the attendant adjustments worked wonders.

>-----Original Message-----
>It's symptomatic of an ISP problem. I'd keep pressuring
them until I found
>someone who REALLY new what they were talking about.
>Is your modem heartbeat consistent?
>
>Also try this -
>In your Internet Connections, go to Lan Connections
properties, check the
>box to show icon in Notification area.
>When it next drops out, close your ISP connection, do
a 'Repair' via that
>LAN icon & fire up your connection again.
>
>--
>Johnf
>
>> I have a drop out prob..Have to hard reset to restart
>> modem...Linksys sent me a new modemand the problemis
>> worse!!!My ping is good w/cable co. and all cables are
>> new...removed router still same prob...Could it be my
>> Network card?????Hard reset works all the time soft
reset
>> N.G..Is this a common Linksys prob...Thankyou Richard
>
>
>.
>

[johnf]

The provider usually just rents the cable facility to the ISP (in my case,
Foxtel cable), it's up to the ISP to run tests and then sort it out with the
provider, after all, they're making the service available to the ISP.

I know what Foxtel would say if I rang them direct (don't ring us, ring
..... ) :-)

--
Johnf

> You also need to call the cable service provider if that
> is not the ISP. I had a very similar situation and the
> problem was simply the signal levels. apparently a
> DOCSYS compliant cable modem is more particular that is
> the cable box that the services the TV. TV worked fine,
> even when internet service reeked. A test of signal
> levels and signal reflections (to find discontinuities)
> and the attendant adjustments worked wonders.
>
>> -----Original Message-----
>> It's symptomatic of an ISP problem. I'd keep pressuring them until I
>> found someone who REALLY new what they were talking about.
>> Is your modem heartbeat consistent?
>>
>> Also try this -
>> In your Internet Connections, go to Lan Connections properties, check
>> the box to show icon in Notification area.
>> When it next drops out, close your ISP connection, do
> a 'Repair' via that
>> LAN icon & fire up your connection again.
>>
>> --
>> Johnf
>>
>>> I have a drop out prob..Have to hard reset to restart
>>> modem...Linksys sent me a new modemand the problemis
>>> worse!!!My ping is good w/cable co. and all cables are
>>> new...removed router still same prob...Could it be my
>>> Network card?????Hard reset works all the time soft reset
>>> N.G..Is this a common Linksys prob...Thankyou Richard
>>
>>
>> .

[Papa]

Exactly, bob. I think you may have pin-pointed the problem. As you probably
know, the cable company can test the OP's modem remotely from their
facility. I have had the same situation occur, in which the ISP claimed it
was not a problem at their end. Then when the cable company tested my modem
and found that it pinged OK, I knew that the problem was most likely at the
ISP's end.

On the other hand, sometimes the modem does not check out. Then an on-site
visit may be called for. I once had to have a poorly performing splitter
replaced, even though all of my TVs were working just fine. However, this is
not to say that there is definitely a problem at the users end in such
cases. It could still be an ISP problem, such as maintenance occurring at
their server.

Regards.

"boblusk" > wrote in message
...
> You also need to call the cable service provider if that
> is not the ISP. I had a very similar situation and the
> problem was simply the signal levels. apparently a
> DOCSYS compliant cable modem is more particular that is
> the cable box that the services the TV. TV worked fine,
> even when internet service reeked. A test of signal
> levels and signal reflections (to find discontinuities)
> and the attendant adjustments worked wonders.
>
> >-----Original Message-----
> >It's symptomatic of an ISP problem. I'd keep pressuring
> them until I found
> >someone who REALLY new what they were talking about.
> >Is your modem heartbeat consistent?
> >
> >Also try this -
> >In your Internet Connections, go to Lan Connections
> properties, check the
> >box to show icon in Notification area.
> >When it next drops out, close your ISP connection, do
> a 'Repair' via that
> >LAN icon & fire up your connection again.
> >
> >--
> >Johnf
> >
> >> I have a drop out prob..Have to hard reset to restart
> >> modem...Linksys sent me a new modemand the problemis
> >> worse!!!My ping is good w/cable co. and all cables are
> >> new...removed router still same prob...Could it be my
> >> Network card?????Hard reset works all the time soft
> reset
> >> N.G..Is this a common Linksys prob...Thankyou Richard
> >
> >
> >.
> >

[Papa]

My cable company is Time Warner, and my ISP is Earthlink. TW, not EL, does
the modem testing.

"johnf" > wrote in message
...
> The provider usually just rents the cable facility to the ISP (in my case,
> Foxtel cable), it's up to the ISP to run tests and then sort it out with
the
> provider, after all, they're making the service available to the ISP.
>