Configuring Fax Service on Gateway 450 Laptop

[Sideshow Bob]

I can't seem to get anywhere with Gateway tech support with this problem so
I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in Control
Panel, checked the Fax Services box, and installed from the CD. After it
finishes there is no "Fax" icon in the Printers and Faxes folder, and no
shortcuts in the Programs\Accessories\Communications\Fax folder on the start
menu. If I go directly through Windows Explorer to Windows\System32 the
needed files seem to be there but if I click on fxclnt.exe (Fax Console), it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer installed".
The Configuration Wizard in Console does not start. What should I try next?
Thanks in advance.

[Russ Valentine [MVP-Outlook]]

Which analog fax modem are you using?
--
Russ Valentine
[MVP-Outlook]
"Sideshow Bob" > wrote in message
...
> I can't seem to get anywhere with Gateway tech support with this problem
so
> I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
> Professional w/ SP1. I want to set up the fax service so I can send faxes
> from Word. I have gone to the Add/Remove Windows Components area in
Control
> Panel, checked the Fax Services box, and installed from the CD. After it
> finishes there is no "Fax" icon in the Printers and Faxes folder, and no
> shortcuts in the Programs\Accessories\Communications\Fax folder on the
start
> menu. If I go directly through Windows Explorer to Windows\System32 the
> needed files seem to be there but if I click on fxclnt.exe (Fax Console),
it
> tells me "No Fax Printer Installed". Click on fxssend.exe and an error
> prompt pops up with "To send a fax you must have a fax printer installed".
> The Configuration Wizard in Console does not start. What should I try
next?
> Thanks in advance.
>
>

[Sideshow Bob]

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.



> Russ Valentine
> [MVP-Outlook]
> "Sideshow Bob" > wrote in message
> ...
> > I can't seem to get anywhere with Gateway tech support with this problem
> so
> > I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
> > Professional w/ SP1. I want to set up the fax service so I can send
faxes
> > from Word. I have gone to the Add/Remove Windows Components area in
> Control
> > Panel, checked the Fax Services box, and installed from the CD. After it
> > finishes there is no "Fax" icon in the Printers and Faxes folder, and no
> > shortcuts in the Programs\Accessories\Communications\Fax folder on the
> start
> > menu. If I go directly through Windows Explorer to Windows\System32 the
> > needed files seem to be there but if I click on fxclnt.exe (Fax
Console),
> it
> > tells me "No Fax Printer Installed". Click on fxssend.exe and an error
> > prompt pops up with "To send a fax you must have a fax printer
installed".
> > The Configuration Wizard in Console does not start. What should I try
> next?
> > Thanks in advance.
> >
> >
>
>

[Russ Valentine [MVP-Outlook]]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.
--
Russ Valentine
[MVP-Outlook]
"Sideshow Bob" > wrote in message
...
> "Russ Valentine [MVP-Outlook]" > wrote in message
> ...
> > Which analog fax modem are you using?
>
> It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
> up an external Compaq USB Fax/Modem and attempted another Fax Services
> install. No difference.
>
>
>
> > Russ Valentine
> > [MVP-Outlook]
> > "Sideshow Bob" > wrote in message
> > ...
> > > I can't seem to get anywhere with Gateway tech support with this
problem
> > so
> > > I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
> > > Professional w/ SP1. I want to set up the fax service so I can send
> faxes
> > > from Word. I have gone to the Add/Remove Windows Components area in
> > Control
> > > Panel, checked the Fax Services box, and installed from the CD. After
it
> > > finishes there is no "Fax" icon in the Printers and Faxes folder, and
no
> > > shortcuts in the Programs\Accessories\Communications\Fax folder on the
> > start
> > > menu. If I go directly through Windows Explorer to Windows\System32
the
> > > needed files seem to be there but if I click on fxclnt.exe (Fax
> Console),
> > it
> > > tells me "No Fax Printer Installed". Click on fxssend.exe and an error
> > > prompt pops up with "To send a fax you must have a fax printer
> installed".
> > > The Configuration Wizard in Console does not start. What should I try
> > next?
> > > Thanks in advance.
> > >
> > >
> >
> >
>
>

[Wislu Plethora]

>-----Original Message-----
>I can't seem to get anywhere with Gateway tech support
with this problem so
>I thought I'd try here. I have a Gateway 450 Laptop
running Windows XP
>Professional w/ SP1. I want to set up the fax service so
I can send faxes
>from Word. I have gone to the Add/Remove Windows
Components area in Control
>Panel, checked the Fax Services box, and installed from
the CD. After it
>finishes there is no "Fax" icon in the Printers and Faxes
folder, and no
>shortcuts in the Programs\Accessories\Communications\Fax
folder on the start
>menu. If I go directly through Windows Explorer to
Windows\System32 the
>needed files seem to be there but if I click on
fxclnt.exe (Fax Console), it
>tells me "No Fax Printer Installed". Click on fxssend.exe
and an error
>prompt pops up with "To send a fax you must have a fax
printer installed".
>The Configuration Wizard in Console does not start. What
should I try next?
>Thanks in advance.
>

Have you installed a fax printer? When in Word,
for example, and you select print, does the fax service
show as an installed printer?

[Sideshow Bob]

"Wislu Plethora" > wrote in message
...
>
> >-----Original Message-----
> >I can't seem to get anywhere with Gateway tech support
> with this problem so
> >I thought I'd try here. I have a Gateway 450 Laptop
> running Windows XP
> >Professional w/ SP1. I want to set up the fax service so
> I can send faxes
> >from Word. I have gone to the Add/Remove Windows
> Components area in Control
> >Panel, checked the Fax Services box, and installed from
> the CD. After it
> >finishes there is no "Fax" icon in the Printers and Faxes
> folder, and no
> >shortcuts in the Programs\Accessories\Communications\Fax
> folder on the start
> >menu. If I go directly through Windows Explorer to
> Windows\System32 the
> >needed files seem to be there but if I click on
> fxclnt.exe (Fax Console), it
> >tells me "No Fax Printer Installed". Click on fxssend.exe
> and an error
> >prompt pops up with "To send a fax you must have a fax
> printer installed".
> >The Configuration Wizard in Console does not start. What
> should I try next?
> >Thanks in advance.
> >
>
> Have you installed a fax printer? When in Word,
> for example, and you select print, does the fax service
> show as an installed printer?

No. That's just it, there is no "Fax" icon in the Printers and Faxes folder
despite repeated attempts at installing.

[Sideshow Bob]

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> Check to make sure it is on the Windows XP HCL list.
> See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft Windows XP".
The modem is integrated into the motherboard.

> --
> Russ Valentine
> [MVP-Outlook]
> "Sideshow Bob" > wrote in message
> ...
> > "Russ Valentine [MVP-Outlook]" > wrote in message
> > ...
> > > Which analog fax modem are you using?
> >
> > It's listed as a GTW V.92 Voicemodem. I should add that as a test I
hooked
> > up an external Compaq USB Fax/Modem and attempted another Fax Services
> > install. No difference.
> >
> >
> >
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "Sideshow Bob" > wrote in
message
> > > ...
> > > > I can't seem to get anywhere with Gateway tech support with this
> problem
> > > so
> > > > I thought I'd try here. I have a Gateway 450 Laptop running Windows
XP
> > > > Professional w/ SP1. I want to set up the fax service so I can send
> > faxes
> > > > from Word. I have gone to the Add/Remove Windows Components area in
> > > Control
> > > > Panel, checked the Fax Services box, and installed from the CD.
After
> it
> > > > finishes there is no "Fax" icon in the Printers and Faxes folder,
and
> no
> > > > shortcuts in the Programs\Accessories\Communications\Fax folder on
the
> > > start
> > > > menu. If I go directly through Windows Explorer to Windows\System32
> the
> > > > needed files seem to be there but if I click on fxclnt.exe (Fax
> > Console),
> > > it
> > > > tells me "No Fax Printer Installed". Click on fxssend.exe and an
error
> > > > prompt pops up with "To send a fax you must have a fax printer
> > installed".
> > > > The Configuration Wizard in Console does not start. What should I
try
> > > next?
> > > > Thanks in advance.
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Russ Valentine [MVP-Outlook]]

That sticker means nothing as far as your modem is concerned. Check the HCL
list on Microsoft's site.
--
Russ Valentine
[MVP-Outlook]
"Sideshow Bob" > wrote in message
...
>
> "Russ Valentine [MVP-Outlook]" > wrote in message
> ...
> > Check to make sure it is on the Windows XP HCL list.
> > See if your faxsetup.log provides any clues.
>
> A sticker right below the keyboard says "Designed for Microsoft Windows
XP".
> The modem is integrated into the motherboard.
>
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Sideshow Bob" > wrote in message
> > ...
> > > "Russ Valentine [MVP-Outlook]" > wrote in message
> > > ...
> > > > Which analog fax modem are you using?
> > >
> > > It's listed as a GTW V.92 Voicemodem. I should add that as a test I
> hooked
> > > up an external Compaq USB Fax/Modem and attempted another Fax Services
> > > install. No difference.
> > >
> > >
> > >
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "Sideshow Bob" > wrote in
> message
> > > > ...
> > > > > I can't seem to get anywhere with Gateway tech support with this
> > problem
> > > > so
> > > > > I thought I'd try here. I have a Gateway 450 Laptop running
Windows
> XP
> > > > > Professional w/ SP1. I want to set up the fax service so I can
send
> > > faxes
> > > > > from Word. I have gone to the Add/Remove Windows Components area
in
> > > > Control
> > > > > Panel, checked the Fax Services box, and installed from the CD.
> After
> > it
> > > > > finishes there is no "Fax" icon in the Printers and Faxes folder,
> and
> > no
> > > > > shortcuts in the Programs\Accessories\Communications\Fax folder on
> the
> > > > start
> > > > > menu. If I go directly through Windows Explorer to
Windows\System32
> > the
> > > > > needed files seem to be there but if I click on fxclnt.exe (Fax
> > > Console),
> > > > it
> > > > > tells me "No Fax Printer Installed". Click on fxssend.exe and an
> error
> > > > > prompt pops up with "To send a fax you must have a fax printer
> > > installed".
> > > > > The Configuration Wizard in Console does not start. What should I
> try
> > > > next?
> > > > > Thanks in advance.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Sideshow Bob]

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> That sticker means nothing as far as your modem is concerned. Check the
HCL
> list on Microsoft's site.

Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem Release
3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
Hardware Compatibility.

> --
> Russ Valentine
> [MVP-Outlook]
> "Sideshow Bob" > wrote in message
> ...
> >
> > "Russ Valentine [MVP-Outlook]" > wrote in message
> > ...
> > > Check to make sure it is on the Windows XP HCL list.
> > > See if your faxsetup.log provides any clues.
> >
> > A sticker right below the keyboard says "Designed for Microsoft Windows
> XP".
> > The modem is integrated into the motherboard.
> >
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "Sideshow Bob" > wrote in
message
> > > ...
> > > > "Russ Valentine [MVP-Outlook]" > wrote in message
> > > > ...
> > > > > Which analog fax modem are you using?
> > > >
> > > > It's listed as a GTW V.92 Voicemodem. I should add that as a test I
> > hooked
> > > > up an external Compaq USB Fax/Modem and attempted another Fax
Services
> > > > install. No difference.
> > > >
> > > >
> > > >
> > > > > Russ Valentine
> > > > > [MVP-Outlook]
> > > > > "Sideshow Bob" > wrote in
> > message
> > > > > ...
> > > > > > I can't seem to get anywhere with Gateway tech support with this
> > > problem
> > > > > so
> > > > > > I thought I'd try here. I have a Gateway 450 Laptop running
> Windows
> > XP
> > > > > > Professional w/ SP1. I want to set up the fax service so I can
> send
> > > > faxes
> > > > > > from Word. I have gone to the Add/Remove Windows Components area
> in
> > > > > Control
> > > > > > Panel, checked the Fax Services box, and installed from the CD.
> > After
> > > it
> > > > > > finishes there is no "Fax" icon in the Printers and Faxes
folder,
> > and
> > > no
> > > > > > shortcuts in the Programs\Accessories\Communications\Fax folder
on
> > the
> > > > > start
> > > > > > menu. If I go directly through Windows Explorer to
> Windows\System32
> > > the
> > > > > > needed files seem to be there but if I click on fxclnt.exe (Fax
> > > > Console),
> > > > > it
> > > > > > tells me "No Fax Printer Installed". Click on fxssend.exe and an
> > error
> > > > > > prompt pops up with "To send a fax you must have a fax printer
> > > > installed".
> > > > > > The Configuration Wizard in Console does not start. What should
I
> > try
> > > > > next?
> > > > > > Thanks in advance.
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Russ Valentine [MVP-Outlook]]

OK. But we're talking about Windows XP here, right?
--
Russ Valentine
[MVP-Outlook]
"Sideshow Bob" > wrote in message
...
>
> "Russ Valentine [MVP-Outlook]" > wrote in message
> ...
> > That sticker means nothing as far as your modem is concerned. Check the
> HCL
> > list on Microsoft's site.
>
> Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem
Release
> 3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
> file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
> Hardware Compatibility.
>
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Sideshow Bob" > wrote in message
> > ...
> > >
> > > "Russ Valentine [MVP-Outlook]" > wrote in message
> > > ...
> > > > Check to make sure it is on the Windows XP HCL list.
> > > > See if your faxsetup.log provides any clues.
> > >
> > > A sticker right below the keyboard says "Designed for Microsoft
Windows
> > XP".
> > > The modem is integrated into the motherboard.
> > >
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "Sideshow Bob" > wrote in
> message
> > > > ...
> > > > > "Russ Valentine [MVP-Outlook]" > wrote in message
> > > > > ...
> > > > > > Which analog fax modem are you using?
> > > > >
> > > > > It's listed as a GTW V.92 Voicemodem. I should add that as a test
I
> > > hooked
> > > > > up an external Compaq USB Fax/Modem and attempted another Fax
> Services
> > > > > install. No difference.
> > > > >
> > > > >
> > > > >
> > > > > > Russ Valentine
> > > > > > [MVP-Outlook]
> > > > > > "Sideshow Bob" > wrote in
> > > message
> > > > > > ...
> > > > > > > I can't seem to get anywhere with Gateway tech support with
this
> > > > problem
> > > > > > so
> > > > > > > I thought I'd try here. I have a Gateway 450 Laptop running
> > Windows
> > > XP
> > > > > > > Professional w/ SP1. I want to set up the fax service so I can
> > send
> > > > > faxes
> > > > > > > from Word. I have gone to the Add/Remove Windows Components
area
> > in
> > > > > > Control
> > > > > > > Panel, checked the Fax Services box, and installed from the
CD.
> > > After
> > > > it
> > > > > > > finishes there is no "Fax" icon in the Printers and Faxes
> folder,
> > > and
> > > > no
> > > > > > > shortcuts in the Programs\Accessories\Communications\Fax
folder
> on
> > > the
> > > > > > start
> > > > > > > menu. If I go directly through Windows Explorer to
> > Windows\System32
> > > > the
> > > > > > > needed files seem to be there but if I click on fxclnt.exe
(Fax
> > > > > Console),
> > > > > > it
> > > > > > > tells me "No Fax Printer Installed". Click on fxssend.exe and
an
> > > error
> > > > > > > prompt pops up with "To send a fax you must have a fax printer
> > > > > installed".
> > > > > > > The Configuration Wizard in Console does not start. What
should
> I
> > > try
> > > > > > next?
> > > > > > > Thanks in advance.
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Sideshow Bob]

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> OK. But we're talking about Windows XP here, right?

Yes, we are. Anyway, I've finally figured it out. It turns out I didn't have
permission. I went into Administrative Tools\Local Security Policy\Local
Policies\User Rights Assignment and gave myself permission to install
programs. Rebooted, went to setup faxing in the Printers and Faxes folder
and it installed just like it's supposed to. I now have a "Fax" icon in the
folder. Thanks for the assist.

> --
> Russ Valentine
> [MVP-Outlook]
> "Sideshow Bob" > wrote in message
> ...
> >
> > "Russ Valentine [MVP-Outlook]" > wrote in message
> > ...
> > > That sticker means nothing as far as your modem is concerned. Check
the
> > HCL
> > > list on Microsoft's site.
> >
> > Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem
> Release
> > 3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
> > file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
> > Hardware Compatibility.
> >
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "Sideshow Bob" > wrote in message
> > > ...
> > > >
> > > > "Russ Valentine [MVP-Outlook]" > wrote in message
> > > > ...
> > > > > Check to make sure it is on the Windows XP HCL list.
> > > > > See if your faxsetup.log provides any clues.
> > > >
> > > > A sticker right below the keyboard says "Designed for Microsoft
> Windows
> > > XP".
> > > > The modem is integrated into the motherboard.
> > > >
> > > > > --
> > > > > Russ Valentine
> > > > > [MVP-Outlook]
> > > > > "Sideshow Bob" > wrote in
> > message
> > > > > ...
> > > > > > "Russ Valentine [MVP-Outlook]" > wrote in
message
> > > > > > ...
> > > > > > > Which analog fax modem are you using?
> > > > > >
> > > > > > It's listed as a GTW V.92 Voicemodem. I should add that as a
test
> I
> > > > hooked
> > > > > > up an external Compaq USB Fax/Modem and attempted another Fax
> > Services
> > > > > > install. No difference.
> > > > > >
> > > > > >
> > > > > >
> > > > > > > Russ Valentine
> > > > > > > [MVP-Outlook]
> > > > > > > "Sideshow Bob" > wrote
in
> > > > message
> > > > > > > ...
> > > > > > > > I can't seem to get anywhere with Gateway tech support with
> this
> > > > > problem
> > > > > > > so
> > > > > > > > I thought I'd try here. I have a Gateway 450 Laptop running
> > > Windows
> > > > XP
> > > > > > > > Professional w/ SP1. I want to set up the fax service so I
can
> > > send
> > > > > > faxes
> > > > > > > > from Word. I have gone to the Add/Remove Windows Components
> area
> > > in
> > > > > > > Control
> > > > > > > > Panel, checked the Fax Services box, and installed from the
> CD.
> > > > After
> > > > > it
> > > > > > > > finishes there is no "Fax" icon in the Printers and Faxes
> > folder,
> > > > and
> > > > > no
> > > > > > > > shortcuts in the Programs\Accessories\Communications\Fax
> folder
> > on
> > > > the
> > > > > > > start
> > > > > > > > menu. If I go directly through Windows Explorer to
> > > Windows\System32
> > > > > the
> > > > > > > > needed files seem to be there but if I click on fxclnt.exe
> (Fax
> > > > > > Console),
> > > > > > > it
> > > > > > > > tells me "No Fax Printer Installed". Click on fxssend.exe
and
> an
> > > > error
> > > > > > > > prompt pops up with "To send a fax you must have a fax
printer
> > > > > > installed".
> > > > > > > > The Configuration Wizard in Console does not start. What
> should
> > I
> > > > try
> > > > > > > next?
> > > > > > > > Thanks in advance.
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>