Can not install printer

[KathyKii]

I upgraded from Windows ME to XP home edition. I also
installed SP1 and any other patch needed for my Dell.

I have a HP 4300 printer, which I can not install. It was
working fine under Windows ME. I get an error message
about the Spooler subsystem app needs to close. The end
result is that I can not install my printer.

I am an Administrator on the box, so that is not it.

I do not have a Lexmark printer, and have never had one,
so that is not it.

I have read KB 324757, and followed the instructions
exactly. It did not help, I still get the error messages.

My husband also has Windows XP home edition, and he can
install the same printer from the same CD with no problem,
and it prints just fine. That rules out a problem with a
bad driver.

We guess that the problem must be related to the fact that
I upgraded from Windows ME, whereas he bought a new
computer pre-installed with XP.

Does anyone have any ideas? Help!!!

[Cari MS-MVP]

You kept the printer connected during the upgrade.... so the drivers are
corrupted.... uninstall and then reinstall using the instructions at

http://www.coribright.com/windows/Article%20One.htm

Cari
www.coribright.com



"KathyKii" > wrote in message
...
>I upgraded from Windows ME to XP home edition. I also
> installed SP1 and any other patch needed for my Dell.
>
> I have a HP 4300 printer, which I can not install. It was
> working fine under Windows ME. I get an error message
> about the Spooler subsystem app needs to close. The end
> result is that I can not install my printer.
>
> I am an Administrator on the box, so that is not it.
>
> I do not have a Lexmark printer, and have never had one,
> so that is not it.
>
> I have read KB 324757, and followed the instructions
> exactly. It did not help, I still get the error messages.
>
> My husband also has Windows XP home edition, and he can
> install the same printer from the same CD with no problem,
> and it prints just fine. That rules out a problem with a
> bad driver.
>
> We guess that the problem must be related to the fact that
> I upgraded from Windows ME, whereas he bought a new
> computer pre-installed with XP.
>
> Does anyone have any ideas? Help!!!
>