cannot ADD a printer in XP

[ericm]

When I click 'Add Printer' from
Control Panel > Printers and Faxes
I recieve a dialog message:
'Operation could not be completed'
ergo I cannot install a printer. Help!

[Mary Sauer]

"Operation Could Not Be Completed" Error Message When You Use the Add Printer Wizard
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314876

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"ericm" > wrote in message
...
> When I click 'Add Printer' from
> Control Panel > Printers and Faxes
> I recieve a dialog message:
> 'Operation could not be completed'
> ergo I cannot install a printer. Help!

[ericm]

Thanks for the reply.
The error message made no reference to
'The print spooler service is not running.'
and I checked, it is.

I believe the problem may be related to an
installation error message copying or unpacking
ntprint.dll and ntprint.inf.
After installation I did all the online updates
afterwhich those 2 files were on my computer.


>-----Original Message-----
>"Operation Could Not Be Completed" Error Message When
You Use the Add Printer Wizard
>http://support.microsoft.com/default.aspx?scid=kb;EN-
US;314876
>
>--
>Mary Sauer MS MVP
>http://office.microsoft.com/clipart/
>http://www.mvps.org/msauer/getting_started.htm
>news://msnews.microsoft.com
>"ericm" > wrote in message
...
>> When I click 'Add Printer' from
>> Control Panel > Printers and Faxes
>> I recieve a dialog message:
>> 'Operation could not be completed'
>> ergo I cannot install a printer. Help!

[Robert Orleth [MSFT]]

Those two files have to be there as they are part of Windows.

--
This information is provided AS-IS and confers no rights.

"ericm" > wrote in message
...
> Thanks for the reply.
> The error message made no reference to
> 'The print spooler service is not running.'
> and I checked, it is.
>
> I believe the problem may be related to an
> installation error message copying or unpacking
> ntprint.dll and ntprint.inf.
> After installation I did all the online updates
> afterwhich those 2 files were on my computer.
>
>
> >-----Original Message-----
> >"Operation Could Not Be Completed" Error Message When
> You Use the Add Printer Wizard
> >http://support.microsoft.com/default.aspx?scid=kb;EN-
> US;314876
> >
> >--
> >Mary Sauer MS MVP
> >http://office.microsoft.com/clipart/
> >http://www.mvps.org/msauer/getting_started.htm
> >news://msnews.microsoft.com
> >"ericm" > wrote in message
> ...
> >> When I click 'Add Printer' from
> >> Control Panel > Printers and Faxes
> >> I recieve a dialog message:
> >> 'Operation could not be completed'
> >> ergo I cannot install a printer. Help!
>