Missing Standby

[Bill]

Thanks for Rick's rapid response.

I failed to find the driver that may causes the conflict.
The problem (no standby) will be gone if I reboot the
computer on the dock with an extra monitor. Computer
crashes after undocking and standby is missing after
reboot without docking. Can you get any clue from that
fact?

I really appreciate your time.



>-- ---Original Message-----
>Hi,
>
>The problem stems from a non-compliant driver. It may be
certified for
>WinXP, but in conflict with another. I would assume
they've tried installing
>the most updated ones. It may help to install an older
version instead.
>Which driver? I don't know, it could be any driver that
causes this, but
>video and nic drivers are especially suspect.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Bill" > wrote in message
...
>> My Latitude C400 was upgraded from W2000 Pro to W-XP Pro
>> last week. After that, the Standby function is missing
>> from Start-Shutdown and in the Power Option Properties
(no
>> standby and hibernation displayings and options at all).
>> Other functions, like display, wireless network, and WS
>> Office, work OK. I have downloaded the latest Bios
Update
>> and vedio driver from Dell website and installed into
the
>> laptop. But nothing changes. I need the standby to let
the
>> machine sleep when I close the lid.
>>
>> A funny thing is if I reboot the laptop at the docking
>> system, the Standby comes back. I set the Power Option
for
>> standby when closing the lid. (No meaning to set it when
>> works on the dock with an external monitor.) I click
Start-
>> Reject from Dock (same as sleep or standby), then pull
off
>> the laptop from the dock, open the lid, the machine
works
>> OK. After I close the lid and reopen it, the blue screen
>> shows up, and the machine reboots. After reboot, Standby
>> is gone. Our IT technician has worked on the issue for a
>> long time and could not fix it. Dell supporting also
>> cannot give me much useful help. SOS. Thank you who can
>> help me in advance.
>>

[Rick \Nutcase\ Rogers]

Hi Bill,

If it only happens with that monitor, then that should be the clue you need.
Check not only the display adapters installed, but also the monitors listed
in Device Manager.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Bill" > wrote in message
...
> Thanks for Rick's rapid response.
>
> I failed to find the driver that may causes the conflict.
> The problem (no standby) will be gone if I reboot the
> computer on the dock with an extra monitor. Computer
> crashes after undocking and standby is missing after
> reboot without docking. Can you get any clue from that
> fact?
>
> I really appreciate your time.
>
>
>
> >-- ---Original Message-----
> >Hi,
> >
> >The problem stems from a non-compliant driver. It may be
> certified for
> >WinXP, but in conflict with another. I would assume
> they've tried installing
> >the most updated ones. It may help to install an older
> version instead.
> >Which driver? I don't know, it could be any driver that
> causes this, but
> >video and nic drivers are especially suspect.
> >
> >--
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Bill" > wrote in message
> ...
> >> My Latitude C400 was upgraded from W2000 Pro to W-XP Pro
> >> last week. After that, the Standby function is missing
> >> from Start-Shutdown and in the Power Option Properties
> (no
> >> standby and hibernation displayings and options at all).
> >> Other functions, like display, wireless network, and WS
> >> Office, work OK. I have downloaded the latest Bios
> Update
> >> and vedio driver from Dell website and installed into
> the
> >> laptop. But nothing changes. I need the standby to let
> the
> >> machine sleep when I close the lid.
> >>
> >> A funny thing is if I reboot the laptop at the docking
> >> system, the Standby comes back. I set the Power Option
> for
> >> standby when closing the lid. (No meaning to set it when
> >> works on the dock with an external monitor.) I click
> Start-
> >> Reject from Dock (same as sleep or standby), then pull
> off
> >> the laptop from the dock, open the lid, the machine
> works
> >> OK. After I close the lid and reopen it, the blue screen
> >> shows up, and the machine reboots. After reboot, Standby
> >> is gone. Our IT technician has worked on the issue for a
> >> long time and could not fix it. Dell supporting also
> >> cannot give me much useful help. SOS. Thank you who can
> >> help me in advance.
> >>
>

[Maureen Goldman]

Some standby problems have been cured by reinstalling the video
drivers, then rebooting.

[Bill]

Hi Rick,

It happens with the build-in laptop monitor, not the
external monitor.

Have a good weekend.
Bill

>-----Original Message-----
>Hi Bill,
>
>If it only happens with that monitor, then that should be
the clue you need.
>Check not only the display adapters installed, but also
the monitors listed
>in Device Manager.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Bill" > wrote in message
...
>> Thanks for Rick's rapid response.
>>
>> I failed to find the driver that may causes the
conflict.
>> The problem (no standby) will be gone if I reboot the
>> computer on the dock with an extra monitor. Computer
>> crashes after undocking and standby is missing after
>> reboot without docking. Can you get any clue from that
>> fact?
>>
>> I really appreciate your time.
>>
>>
>>
>> >-- ---Original Message-----
>> >Hi,
>> >
>> >The problem stems from a non-compliant driver. It may
be
>> certified for
>> >WinXP, but in conflict with another. I would assume
>> they've tried installing
>> >the most updated ones. It may help to install an older
>> version instead.
>> >Which driver? I don't know, it could be any driver that
>> causes this, but
>> >video and nic drivers are especially suspect.
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Bill" > wrote in message
>> ...
>> >> My Latitude C400 was upgraded from W2000 Pro to W-XP
Pro
>> >> last week. After that, the Standby function is
missing
>> >> from Start-Shutdown and in the Power Option
Properties
>> (no
>> >> standby and hibernation displayings and options at
all).
>> >> Other functions, like display, wireless network, and
WS
>> >> Office, work OK. I have downloaded the latest Bios
>> Update
>> >> and vedio driver from Dell website and installed into
>> the
>> >> laptop. But nothing changes. I need the standby to
let
>> the
>> >> machine sleep when I close the lid.
>> >>
>> >> A funny thing is if I reboot the laptop at the
docking
>> >> system, the Standby comes back. I set the Power
Option
>> for
>> >> standby when closing the lid. (No meaning to set it
when
>> >> works on the dock with an external monitor.) I click
>> Start-
>> >> Reject from Dock (same as sleep or standby), then
pull
>> off
>> >> the laptop from the dock, open the lid, the machine
>> works
>> >> OK. After I close the lid and reopen it, the blue
screen
>> >> shows up, and the machine reboots. After reboot,
Standby
>> >> is gone. Our IT technician has worked on the issue
for a
>> >> long time and could not fix it. Dell supporting also
>> >> cannot give me much useful help. SOS. Thank you who
can
>> >> help me in advance.
>> >>
>>
>
>
>.
>

[Rick \Nutcase\ Rogers]

Hi Bill,

Try what Maureen suggested (reinstall the driver). Does this happen when you
simply boot the laptop with only the built-in running?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Bill" > wrote in message
...
> Hi Rick,
>
> It happens with the build-in laptop monitor, not the
> external monitor.
>
> Have a good weekend.
> Bill
>
> >-----Original Message-----
> >Hi Bill,
> >
> >If it only happens with that monitor, then that should be
> the clue you need.
> >Check not only the display adapters installed, but also
> the monitors listed
> >in Device Manager.
> >
> >--
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Bill" > wrote in message
> ...
> >> Thanks for Rick's rapid response.
> >>
> >> I failed to find the driver that may causes the
> conflict.
> >> The problem (no standby) will be gone if I reboot the
> >> computer on the dock with an extra monitor. Computer
> >> crashes after undocking and standby is missing after
> >> reboot without docking. Can you get any clue from that
> >> fact?
> >>
> >> I really appreciate your time.
> >>
> >>
> >>
> >> >-- ---Original Message-----
> >> >Hi,
> >> >
> >> >The problem stems from a non-compliant driver. It may
> be
> >> certified for
> >> >WinXP, but in conflict with another. I would assume
> >> they've tried installing
> >> >the most updated ones. It may help to install an older
> >> version instead.
> >> >Which driver? I don't know, it could be any driver that
> >> causes this, but
> >> >video and nic drivers are especially suspect.
> >> >
> >> >--
> >> >Best of Luck,
> >> >
> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >http://mvp.support.microsoft.com/
> >> >Associate Expert - WinXP - Expert Zone
> >> >www.microsoft.com/windowsxp/expertzone
> >> >Win98 Help - www.rickrogers.org
> >> >
> >> >"Bill" > wrote in message
> >> ...
> >> >> My Latitude C400 was upgraded from W2000 Pro to W-XP
> Pro
> >> >> last week. After that, the Standby function is
> missing
> >> >> from Start-Shutdown and in the Power Option
> Properties
> >> (no
> >> >> standby and hibernation displayings and options at
> all).
> >> >> Other functions, like display, wireless network, and
> WS
> >> >> Office, work OK. I have downloaded the latest Bios
> >> Update
> >> >> and vedio driver from Dell website and installed into
> >> the
> >> >> laptop. But nothing changes. I need the standby to
> let
> >> the
> >> >> machine sleep when I close the lid.
> >> >>
> >> >> A funny thing is if I reboot the laptop at the
> docking
> >> >> system, the Standby comes back. I set the Power
> Option
> >> for
> >> >> standby when closing the lid. (No meaning to set it
> when
> >> >> works on the dock with an external monitor.) I click
> >> Start-
> >> >> Reject from Dock (same as sleep or standby), then
> pull
> >> off
> >> >> the laptop from the dock, open the lid, the machine
> >> works
> >> >> OK. After I close the lid and reopen it, the blue
> screen
> >> >> shows up, and the machine reboots. After reboot,
> Standby
> >> >> is gone. Our IT technician has worked on the issue
> for a
> >> >> long time and could not fix it. Dell supporting also
> >> >> cannot give me much useful help. SOS. Thank you who
> can
> >> >> help me in advance.
> >> >>
> >>
> >
> >
> >.
> >