CAN"T INSTALL OR UNINSTALL SOFTWARE/DRIVERS

[hychka]

Just ran my virus check ... no viruses.

Just defragged and have the following ...
Fragments File Size Most fragmented files
2 184 KB \WINDOWS\Debug\UserMode\userenv.log
2 16 MB \System Volume
Information\_restore{BA94D48C-614C-4D26-B1DB-4E07E9E692E2}\RP188\snapshot\_R
EGISTRY_MACHINE_SOFTWARE

I'm running WINXP PRO that I installed myself on a clean new hard drive. I
have 480mb of ram and an AMD CPU running at 1.66 Ghz (not overclocked). My
hard drive is an 80 gig Maxtor. My board is an ASUS.

The problem I have is that I can't install or uninstall ANY
software/drivers. There are no messages at this time. The computer just
freezes when I try to install/uninstall, although other programs work. To
shut down I have to turn off the power ...Control/alt/delete doesn't do it.

I have received messages that said that another insallation was in pogress
and needed to be finished. I also some time ago received a message that
burner's drivers were incompatible with WINXP and I should contact the
mgfr...HP doesn't support the HP CD-Writer on WINXP .. no updated drivers.

I believe that the offending software/drives relate to my HP CD-Writer 9300,
which I have been trying to replace with a CD-RW that states it is
compatible with WINXP. The two items I want to uninstall are HP DLA and HP
RecordNow. The HP CD-Writer 9300 was on my case before I upgraded the hard
drive and installed the hard drive; it worked fine with WIN2K. With WINXP
the drive would read a CD, but not write.

I have taken the HP CD-writer off the case, and added a new CD-RW, but can
not install the new CD-RW.

Now I can not install or uninstall anything.

[MowGreen [MVP]]

" This problem may occur if you have a large number of INF files in your
%windir%\Inf folder. In this case, Windows incorrectly searches the
whole INF folder for information about which drivers to update instead
of searching only for currently installed drivers "

If you find the above is the case, go here :
http://support.microsoft.com/?kbid=814033


MowGreen [MVP]
*-343-* Never Forgotten


hychka wrote:

> Just ran my virus check ... no viruses.
>
> Just defragged and have the following ...
> Fragments File Size Most fragmented files
> 2 184 KB \WINDOWS\Debug\UserMode\userenv.log
> 2 16 MB \System Volume
> Information\_restore{BA94D48C-614C-4D26-B1DB-4E07E9E692E2}\RP188\snapshot\_R
> EGISTRY_MACHINE_SOFTWARE
>
> I'm running WINXP PRO that I installed myself on a clean new hard drive. I
> have 480mb of ram and an AMD CPU running at 1.66 Ghz (not overclocked). My
> hard drive is an 80 gig Maxtor. My board is an ASUS.
>
> The problem I have is that I can't install or uninstall ANY
> software/drivers. There are no messages at this time. The computer just
> freezes when I try to install/uninstall, although other programs work. To
> shut down I have to turn off the power ...Control/alt/delete doesn't do it.
>
> I have received messages that said that another insallation was in pogress
> and needed to be finished. I also some time ago received a message that
> burner's drivers were incompatible with WINXP and I should contact the
> mgfr...HP doesn't support the HP CD-Writer on WINXP .. no updated drivers.
>
> I believe that the offending software/drives relate to my HP CD-Writer 9300,
> which I have been trying to replace with a CD-RW that states it is
> compatible with WINXP. The two items I want to uninstall are HP DLA and HP
> RecordNow. The HP CD-Writer 9300 was on my case before I upgraded the hard
> drive and installed the hard drive; it worked fine with WIN2K. With WINXP
> the drive would read a CD, but not write.
>
> I have taken the HP CD-writer off the case, and added a new CD-RW, but can
> not install the new CD-RW.
>
> Now I can not install or uninstall anything.
>
>
>