reinstallatiion after system board replacement

[Bill Nielsen]

I'm recently replaced the motherboard under warranty from
gateway. Computer cam with ME, but I upgraded to xp pro a
few months ago. I can not reload XP, it does not
recognize the ME restoration disk from gateway, loading Me
doesnt make any differece. I can't request free support
from Microsoft because I can't get a product id until I
load XP. What can I do? Thanks in advance

[Nicholas]

Please read the following:

Changing a Motherboard or Moving a Hard Drive with XP Installed
http://michaelstevenstech.com/moving_xp.html

[Courtesy of Michael Stevens, MS-MVP]


--=20
Nicholas

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"Bill Nielsen" > wrote in message:
...

| I'm recently replaced the motherboard under warranty from=20
| gateway. Computer cam with ME, but I upgraded to xp pro a=20
| few months ago. I can not reload XP, it does not=20
| recognize the ME restoration disk from gateway, loading Me=20
| doesnt make any differece. I can't request free support=20
| from Microsoft because I can't get a product id until I=20
| load XP. What can I do? Thanks in advance

[Doug Knox MS-MVP]

It sounds as if you purchased the XP Upgrade CD. You will have to reinstall
Me, since you have a "recovery" CD, then re-upgrade. If you have any other
qualifying product (95/98/98SE) CD around, you can use it as proof of
eligibility, but it must be a fully installable version, not a "recovery"
CD.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
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"Bill Nielsen" > wrote in message
...
> I'm recently replaced the motherboard under warranty from
> gateway. Computer cam with ME, but I upgraded to xp pro a
> few months ago. I can not reload XP, it does not
> recognize the ME restoration disk from gateway, loading Me
> doesnt make any differece. I can't request free support
> from Microsoft because I can't get a product id until I
> load XP. What can I do? Thanks in advance

[Frank]

Bill Nielsen wrote:

| I'm recently replaced the motherboard under warranty from
| gateway. Computer cam with ME, but I upgraded to xp pro a
| few months ago. I can not reload XP, it does not
| recognize the ME restoration disk from gateway, loading Me
| doesnt make any differece. I can't request free support
| from Microsoft because I can't get a product id until I
| load XP. What can I do? Thanks in advance

You will have to go back to gateway. These propriatory
systems are usually BIOS locked. They should have given
you a new set of factory restore disks that match the BIOS
in your new mainboard.

--
Tampa Bay RR