dual scanner configuration problem

[Don]

I am trying to use a HP 5510 4-in-1 printer/copier/fax/scanner in one of my
USB ports and a Visioneer 4400 scanner in another USB port. When both are
connected, I get an exception with the following message in my control
panel/system/device manager/imaging devices: Windows cannot load the device
driver for this hardware because a previous instance of the device driver is
still in memory. (Code 38). The Visioneer scanner has better options and
resolution than the HP 5510 (in the scan mode) so I would like to be able to
use the Visioneer scanner but the two do not seem to get along together.
Each scanner will work fine without the other plugged in. Any ideas or work
around would be welcomed.

[Kelly]

Hi Don,

Do some reading here and good luck: http://tinyurl.com/2wbdm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util


"Don" > wrote in message
...
> I am trying to use a HP 5510 4-in-1 printer/copier/fax/scanner in one of
my
> USB ports and a Visioneer 4400 scanner in another USB port. When both are
> connected, I get an exception with the following message in my control
> panel/system/device manager/imaging devices: Windows cannot load the
device
> driver for this hardware because a previous instance of the device driver
is
> still in memory. (Code 38). The Visioneer scanner has better options and
> resolution than the HP 5510 (in the scan mode) so I would like to be able
to
> use the Visioneer scanner but the two do not seem to get along together.
> Each scanner will work fine without the other plugged in. Any ideas or
work
> around would be welcomed.
>
>