safe mode

[suzanne]

Carol
I'm interested in any response you get
This same thing is happening with my husbands computer
right now, unfortunately he's out of the country and I can
only try to help him via telephone
I'm also at a loss here, we've tried everything
btw, he was also using Norton when this occured

>-----Original Message-----
>I cannot get into safe mode by tapping the f8 key during
>bootup. Have also tried to press it continuously and
>still it does not happen. Right now I am caught in a
>loop. The first two screens show up and then I get a
>message with options due to incorrect boot up. It
>highlights boot normally and I cannot pick another choice
>with the arrows. Then it says it will start windows in
30
>seconds. I briefly see the logo followed by a blue error
>screen and it starts the reboot again. Can't get out of
>it.
>.
>

[Jim Macklin]

It sounds like you have been infected with the Blaster worm.

If you did not have your patches from the Windows Update
current and you were on the Internet you can become
infected. The worm can be stopped if as soon as you boot,
you press CTRL/ALT/DEL, look at processes and **** Blaster
down.

Then you can download the virus removal tool, I recommend
STINGER from McAfee-NAI
http://vil.nai.com/vil/averttools.asp


"suzanne" > wrote in message
...
| Carol
| I'm interested in any response you get
| This same thing is happening with my husbands computer
| right now, unfortunately he's out of the country and I can
| only try to help him via telephone
| I'm also at a loss here, we've tried everything
| btw, he was also using Norton when this occured
|
| >-----Original Message-----
| >I cannot get into safe mode by tapping the f8 key during
| >bootup. Have also tried to press it continuously and
| >still it does not happen. Right now I am caught in a
| >loop. The first two screens show up and then I get a
| >message with options due to incorrect boot up. It
| >highlights boot normally and I cannot pick another choice
| >with the arrows. Then it says it will start windows in
| 30
| >seconds. I briefly see the logo followed by a blue error
| >screen and it starts the reboot again. Can't get out of
| >it.
| >.
| >