prob.s after home -> pro upgrade

[Jamie Kitson]

Hi,

a friend of mine has upgraded from xp home to pro and has
quite a few problems, among them; destop icons missing,
start menu programs missing, system restore not
functioning (in either capacity, which seems to stop a
virus patch working when it tries to set a restore
point), automatic updates desabled, Word not working and
the apparent appearence of one of those worms that
restarts your machine (coincidence?!). Are these problems
well known, or just a one-off?

Is it possible to undo the upgrade?

Any help much appriciated.

Thanks, Jamie Kitson

[Delwin Lee [MSFT]]

As far as the first two problems go (desktop icons missing, start menu
programs missing) - are you sure your friend performed an upgrade install
rather than a new (clean) install? If so, are they logging into the same
user account that they did before?

As for the worm problem, see:
http://www.microsoft.com/security/protect/default.asp

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"Jamie Kitson" > wrote in message
...
> Hi,
>
> a friend of mine has upgraded from xp home to pro and has
> quite a few problems, among them; destop icons missing,
> start menu programs missing, system restore not
> functioning (in either capacity, which seems to stop a
> virus patch working when it tries to set a restore
> point), automatic updates desabled, Word not working and
> the apparent appearence of one of those worms that
> restarts your machine (coincidence?!). Are these problems
> well known, or just a one-off?
>
> Is it possible to undo the upgrade?
>
> Any help much appriciated.
>
> Thanks, Jamie Kitson