Runtime Error in Internet Explorer

[alex downsoft]

I'm hoping that someone out there can provide me with
solid information which I have not been able to obtain
from IBM or Microsoft.

When I am on the internet, I ultimately receive the
following message:


Runtime Error!
Progarm: C:\Program Files\Internet Explorer\iexplore.exe

R6025
-pure virtual function call

OK

When I click on the O.K., explorer shuts down and I'm
back at my desktop. I can immediately return to the
Internet but if I have been on for a long time, it can
be difficult to return to the samed page-sub-page.

Does anyone have any ideas re: how I can stop this "run-
time" error from occurring?

[XPUSER]

"alex downsoft" > wrote in message ...
> I'm hoping that someone out there can provide me with
> solid information which I have not been able to obtain
> from IBM or Microsoft.
>
> When I am on the internet, I ultimately receive the
> following message:
>
>
> Runtime Error!
> Progarm: C:\Program Files\Internet Explorer\iexplore.exe
>
> R6025
> -pure virtual function call
>
> OK
>
> When I click on the O.K., explorer shuts down and I'm
> back at my desktop. I can immediately return to the
> Internet but if I have been on for a long time, it can
> be difficult to return to the samed page-sub-page.
>
> Does anyone have any ideas re: how I can stop this "run-
> time" error from occurring?
==============================================
While searching on your error message on http://www.google.com/
I came across this article which may or may not be related:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002092316375206?Open&src=&docid=2002090915114106&nsf=nav.nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=

If that article is of no help,
then I suggest we take out the old 12 gauge...

Control Panel | Internet Options | General tab
Delete all cookies, temporary internet files (include all offline files), remove all
downloaded program files (click on "settings" button and then "view objects" button)
Clear History

Control Panel | Internet Options | Advanced tab | Browsing section
We want "Disable script debugging" checked
We want to uncheck "Enable third-party browser extensions (requires restart)
Click Apply and OK at the bottom of Internet Options
Restart computer

Start> Run> type in "msconfig" (without quotes) click OK
If System Configuration Utility is in Normal Startup,
just click "Cancel" at the bottom.
If it is not in Normal Startup, put it in Normal and then
click Apply and then Close and then click on Restart

Computer restarts

Now let's go on the Internet and download an Anti Spyware program
and scan for spywares and delete them:

Ad-aware 6.0 build 181
http://download.com.com/3000-2144-10214379.html?tag=list

Spybot - Search & Destroy 1.2
http://download.com.com/3000-2144-10194058.html?tag=list

After all of that has been done, test to see if the issue has
been resolved.

If not resolved, then try clean boot troubleshooting:
(remember that the goal of using MSCONFIG is to identify
the problem and eliminate it and be able to put MSCONFIG
back to Normal)

How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310353

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310560

By the way, when you say that Microsoft was no help,
does that mean that you called them for support?
If so and you have a case number on file with them,
you can always call them back for further troubleshooting.

HTH
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