Jackie
May 5th 03, 07:25 PM
If you know ur parents' IP address, then you could use
Remote Desktop to see what's going on, what's the errors
and fix it or uninstall those spywares.
However, yes I think probably they did accidentally
installed those software.
Jackie
>-----Original Message-----
>Trying to help my non-technically inclined parents in
>another state. I upgraded them to XP Home from Millenium
>at X-mas. As I would expect with their increasing
Internet
>usage, they have recently started getting pop-up ads. But
>what I don't understand is the item they describe to me,
>which spontaneously appeared and stays on their taskbar.
>It is hard for us to communicate about computer issues by
>phone because not only are they as non-computer literate
>as they come, but we have different versions of Windows.
>But they say this item either reads "Pop-ups allowed"
with
>some kind of upside down triangle next to it; OR
>reads "Pop-up blocked" with some kind of red and white
>boxes next to it.
>
>Normally I would assume that this was some kind of pop-up
>blocking software at work, but that could ONLY be the
case
>if it is included in XP and launches itself!! It is not
>possible that they either "turned on" any such
application
>themselves; OR that they knowingly installed some
blocking
>program themselves. They have done nothing, and they know
>nothing! I want to protect them if what is going on is
>that this is spyware that has downloaded itself. (I
>suppose another possibility is that, while I told them to
>ALWAYS ignore even legitimate-looking messages that tell
>them this or that is not optimized, "click here to fix,"
>they may have clicked hastily and accepted something
>without realizing it. But it would have had to be
>something that could download and install itself with no
>further user interface, as they would have noticed that.)
>
>I can't communicate any diagnostic steps that I would do
>myself to them by phone; it just doesn't work. BUT if
>someone here recognizes this item and can tell me whether
>it is a legit XP function, that would help a lot. THANK
>YOU! I have suffered through serious spyware myself --
>Xupiter/Sqwire -- and want to spare them if I can!
>.
>
Remote Desktop to see what's going on, what's the errors
and fix it or uninstall those spywares.
However, yes I think probably they did accidentally
installed those software.
Jackie
>-----Original Message-----
>Trying to help my non-technically inclined parents in
>another state. I upgraded them to XP Home from Millenium
>at X-mas. As I would expect with their increasing
Internet
>usage, they have recently started getting pop-up ads. But
>what I don't understand is the item they describe to me,
>which spontaneously appeared and stays on their taskbar.
>It is hard for us to communicate about computer issues by
>phone because not only are they as non-computer literate
>as they come, but we have different versions of Windows.
>But they say this item either reads "Pop-ups allowed"
with
>some kind of upside down triangle next to it; OR
>reads "Pop-up blocked" with some kind of red and white
>boxes next to it.
>
>Normally I would assume that this was some kind of pop-up
>blocking software at work, but that could ONLY be the
case
>if it is included in XP and launches itself!! It is not
>possible that they either "turned on" any such
application
>themselves; OR that they knowingly installed some
blocking
>program themselves. They have done nothing, and they know
>nothing! I want to protect them if what is going on is
>that this is spyware that has downloaded itself. (I
>suppose another possibility is that, while I told them to
>ALWAYS ignore even legitimate-looking messages that tell
>them this or that is not optimized, "click here to fix,"
>they may have clicked hastily and accepted something
>without realizing it. But it would have had to be
>something that could download and install itself with no
>further user interface, as they would have noticed that.)
>
>I can't communicate any diagnostic steps that I would do
>myself to them by phone; it just doesn't work. BUT if
>someone here recognizes this item and can tell me whether
>it is a legit XP function, that would help a lot. THANK
>YOU! I have suffered through serious spyware myself --
>Xupiter/Sqwire -- and want to spare them if I can!
>.
>