Error Message DRIVER_IRQL_NOT_LESS_OR_MORE

[Fran]

At shutdown I am get a stop error screen indicating that an error has caused
my system to shutdown (no, I shut it down myself) and if I am continually
getting this error it could cause harm to my computer. That is followed by
DRIVER_IRQL_NOT_LESS_OR_MORE

This is followed by lots of text referring to possible causes for this
error, focusing the recent installation of new hardware/software. A tech at
Compaq walked me some kind of "automatic repair" process using my XP
software cd. It indicated a repair was made, but the error msg continued
when I shutdown.

I recently installed a new HP printer. So next I downloaded their driver
update thinking this would fix the error msg problem. However, I could not
install it (when I double-clicked on SetUp, nothing happens). I proceeded to
remove the printer software and re-install it. Again I could not install
the printer driver update. HP tech support said there was probably
something in my msconfig>startup that was causing this driver from not
installing properly and related it to the error message that I am getting at
shutdown.

Oy vey! Any ideas on how to fix all of this? Thanks in advance.
Fran

[Frank Saunders, MS-MVP]

"Fran" > wrote in message

> At shutdown I am get a stop error screen indicating that an error has
> caused my system to shutdown (no, I shut it down myself) and if I am
> continually getting this error it could cause harm to my computer.
> That is followed by DRIVER_IRQL_NOT_LESS_OR_MORE
>
> This is followed by lots of text referring to possible causes for this
> error, focusing the recent installation of new hardware/software. A
> tech at Compaq walked me some kind of "automatic repair" process
> using my XP software cd. It indicated a repair was made, but the
> error msg continued when I shutdown.
>
> I recently installed a new HP printer. So next I downloaded their
> driver update thinking this would fix the error msg problem.
> However, I could not install it (when I double-clicked on SetUp,
> nothing happens). I proceeded to remove the printer software and
> re-install it. Again I could not install the printer driver update.
> HP tech support said there was probably something in my
> msconfig>startup that was causing this driver from not installing
> properly and related it to the error message that I am getting at
> shutdown.
>
> Oy vey! Any ideas on how to fix all of this? Thanks in advance.
> Fran

Here are some references to look at:

http://msdn.microsoft.com/library/en-us/w2kmsgs/6077.asp

http://support.microsoft.com/?id=kb;en-us;Q314063

http://support.microsoft.com/?id=kb;en-us;Q316208

--
Frank Saunders, MS-MVP
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com