Unhelpful Help

[Brenda Potts [MSFT]]

Hi David,

I'm not sure if this will help, but have you tried
clearing the Internet Explorer cache?

In case you've never done this:
1. Open Internet Explorer
2. Click on the Tools menu
3. Click on Internet Options
4. On the General tab, click on the Delete Files button
in the Temporary Internet files section.
5. Once you get your regular cursor back (it might take
awhile if you've never done this) click OK.
6. Close Internet Explorer.
7. Open Help & Support to see if your Help information
now shows up properly.

I hope this helps,
Brenda Potts
This posting is provided "AS IS" with no warranties, and
confers no rights.


>-----Original Message-----
>I am using XP Home, all was going reasonably well until
I
>installed SP1. Now I have lost ALL help information. The
>Help window still opens, but no matter what I enter in
the
>search box I get no results.
>
>Possibly related, because it also started after SP1, is
>that the dial-up icon that usually appears in the tray
has
>gone. I can still connect, but the only way to
disconnect
>is to pull the RJ11 plug at the back of the computer,
>awkward!
>
>Any enlightenment much appreciated.
>
>David
>.
>