Mark Patterson
December 6th 03, 09:44 AM
Hello,
I'm having a problem sending email with Outlook Express 6
after getting new Norton anti-virus software. Does anyone
know how I can use these products together correctly? Or
is this an issue that I need to take up with Norton?
I recently downloaded and installed an update/upgrade to
my Norton anti-virus software and subscription to their
service. I can no longer send email, only receive it.
Currently I have:
Micrsoft Windows XP Home edition version 2002 service
pack 1
Micosoft Internet Explorer version 6.0
Micrsoft Outlook Express version 6.0
Norton Internet Security Version 4.0
Norton Anti Virus Version 8.07.17C
When I try to send email using either MSN hotmail or
Outlook Express, I only get the following error masseges:
Your server has unexpectedly terminated the connection.
Possible causes for this include server problems, network
problems, or a long period of inactivity.
Account: 'Microsoft Mail Server',
Server: 'pop3.compaq.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC0F
The service is currently unavailable. Try again later.
Account: 'Mark )',
Server: 'http://oe.msn.msnmail.hotmail.com/cgi-
bin/hmdata', Protocol: HTTPMail, Server Response: 'Fatal
Error Occurred', Port: 0, Secure(SSL): No, Error Number:
0x800CCCF0
There was a problem logging onto your mail server. Your
User Name was rejected. Account: 'pop3.email.msn.com
(1)', Server: 'pop3.email.msn.com', Protocol: POP3,
Server Response: '-ERR command not implemented', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC91
I found the information below in Microsoft Knowledge Base
Article - 813514. However, I do NOT want to turn e-mail
protection or script blocking OFF. I purchased and
installed the Norton Internet Security version to further
protect my computer against viruses and hackers.
What am I doing wrong? Thank you for your time,
William Patterson
OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and
Sending E-Mail
The information in this article applies to:
Microsoft Outlook 2002
Microsoft Outlook 2000
Microsoft Outlook Express 6 for Windows
Microsoft Outlook Express 5.5 for Windows
SYMPTOMS
When you try to send and receive e-mail, you may receive
one of the following error messages:
The server could not be found. (Account:account name,
POPserver:'mail', Error Number: 0x800ccc0d)
-or-
Task 'server name - Sending and Receiving' reported error
(0x800ccc0f): 'The connection to the server was
interrupted. If this problem continues, contact your
server administrator or Internet service provider (ISP).
The server responded: ? K'
-or-
Your server has unexpectedly terminated the connection.
Possible causes for this include server problems, network
problems, or a long period of inactivity. Account.
account name, Server: 'server name', Protocol: POP3,
Server Response: '+OK', Port: 110, Secure(SSL): N0, Error
Number: 0x800ccc0f
CAUSE
This problem may occur when Norton AntiVirus 2000, Norton
AntiVirus 2001, Norton AntiVirus 2002, or Norton
AntiVirus 2003 is installed on your computer. You may
also have run Norton's LiveUpdate and installed the
Script Blocking update.
WORKAROUND
To work around this problem, use one of the following
methods appropriate for your situation:
Method 1: Turn Off E-Mail Protection
For Norton AntiVirus 2002 or 2003
Quit Outlook or Outlook Express.
Start Norton AntiVirus.
Click Options. If a menu appears after you click Options,
then click Norton AntiVirus. The Norton AntiVirus Options
dialog box appears.
In the Internet section, click Email.
Clear the Scan incoming email check box and the Scan
outgoing email check box.
Click OK.
Close Norton AntiVirus.
Method 2: Turn Off Script Blocking
To turn off Script Blocking, follow these steps:
Start Norton AntiVirus.
Click Options. If a menu appears after you click Options,
then click Norton AntiVirus. The Norton AntiVirus Options
dialog box appears.
Click Script Blocking.
Clear the Enable Script Blocking (recommended) check box.
Click OK.
Restart your computer if you are prompted to restart.
Method 3: Check the Symantec Web Site for Additional
Suggestions
If You Are Using Microsoft Outlook Express
Symantec Technical Support has additional information
that describes this problem if you are using Microsoft
Outlook Express. For more information, visit the
following Symantec Web page:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999101
412272506
I'm having a problem sending email with Outlook Express 6
after getting new Norton anti-virus software. Does anyone
know how I can use these products together correctly? Or
is this an issue that I need to take up with Norton?
I recently downloaded and installed an update/upgrade to
my Norton anti-virus software and subscription to their
service. I can no longer send email, only receive it.
Currently I have:
Micrsoft Windows XP Home edition version 2002 service
pack 1
Micosoft Internet Explorer version 6.0
Micrsoft Outlook Express version 6.0
Norton Internet Security Version 4.0
Norton Anti Virus Version 8.07.17C
When I try to send email using either MSN hotmail or
Outlook Express, I only get the following error masseges:
Your server has unexpectedly terminated the connection.
Possible causes for this include server problems, network
problems, or a long period of inactivity.
Account: 'Microsoft Mail Server',
Server: 'pop3.compaq.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC0F
The service is currently unavailable. Try again later.
Account: 'Mark )',
Server: 'http://oe.msn.msnmail.hotmail.com/cgi-
bin/hmdata', Protocol: HTTPMail, Server Response: 'Fatal
Error Occurred', Port: 0, Secure(SSL): No, Error Number:
0x800CCCF0
There was a problem logging onto your mail server. Your
User Name was rejected. Account: 'pop3.email.msn.com
(1)', Server: 'pop3.email.msn.com', Protocol: POP3,
Server Response: '-ERR command not implemented', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC91
I found the information below in Microsoft Knowledge Base
Article - 813514. However, I do NOT want to turn e-mail
protection or script blocking OFF. I purchased and
installed the Norton Internet Security version to further
protect my computer against viruses and hackers.
What am I doing wrong? Thank you for your time,
William Patterson
OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and
Sending E-Mail
The information in this article applies to:
Microsoft Outlook 2002
Microsoft Outlook 2000
Microsoft Outlook Express 6 for Windows
Microsoft Outlook Express 5.5 for Windows
SYMPTOMS
When you try to send and receive e-mail, you may receive
one of the following error messages:
The server could not be found. (Account:account name,
POPserver:'mail', Error Number: 0x800ccc0d)
-or-
Task 'server name - Sending and Receiving' reported error
(0x800ccc0f): 'The connection to the server was
interrupted. If this problem continues, contact your
server administrator or Internet service provider (ISP).
The server responded: ? K'
-or-
Your server has unexpectedly terminated the connection.
Possible causes for this include server problems, network
problems, or a long period of inactivity. Account.
account name, Server: 'server name', Protocol: POP3,
Server Response: '+OK', Port: 110, Secure(SSL): N0, Error
Number: 0x800ccc0f
CAUSE
This problem may occur when Norton AntiVirus 2000, Norton
AntiVirus 2001, Norton AntiVirus 2002, or Norton
AntiVirus 2003 is installed on your computer. You may
also have run Norton's LiveUpdate and installed the
Script Blocking update.
WORKAROUND
To work around this problem, use one of the following
methods appropriate for your situation:
Method 1: Turn Off E-Mail Protection
For Norton AntiVirus 2002 or 2003
Quit Outlook or Outlook Express.
Start Norton AntiVirus.
Click Options. If a menu appears after you click Options,
then click Norton AntiVirus. The Norton AntiVirus Options
dialog box appears.
In the Internet section, click Email.
Clear the Scan incoming email check box and the Scan
outgoing email check box.
Click OK.
Close Norton AntiVirus.
Method 2: Turn Off Script Blocking
To turn off Script Blocking, follow these steps:
Start Norton AntiVirus.
Click Options. If a menu appears after you click Options,
then click Norton AntiVirus. The Norton AntiVirus Options
dialog box appears.
Click Script Blocking.
Clear the Enable Script Blocking (recommended) check box.
Click OK.
Restart your computer if you are prompted to restart.
Method 3: Check the Symantec Web Site for Additional
Suggestions
If You Are Using Microsoft Outlook Express
Symantec Technical Support has additional information
that describes this problem if you are using Microsoft
Outlook Express. For more information, visit the
following Symantec Web page:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999101
412272506