Critical update won't install.

[Lou]

Q817287 critical update keeps coming up via the auto
update. I click install and it finishes and a couple days
later the same update pops up. I did a search and deleted
the 3 files it found with that # and went to the update
page and downloaded it again and got an error that said
try again.
Same error each time!

[Maurice N]

Lou wrote:
> Q817287 critical update keeps coming up via the auto
> update. I click install and it finishes and a couple days
> later the same update pops up. I did a search and deleted
> the 3 files it found with that # and went to the update
> page and downloaded it again and got an error that said
> try again.
> Same error each time!

Did it say "successful install" (or similar verbiage) ?
Go to Windows Update, and then select & press "View install history". =
Does this item show "successful"?

Does the update log show an "Error" message line , for the date of this =
download?
Look at Windows Update.log file for the last date/time it went to =
Windows Update & get the "Error" notation, then look for a cure.
Use Windows' Notepad to open this log: =20
C:\Windows\Windows Update.log (for Win XP & Win98/Me)

Having found the "error" , then do a "search" on this MS page-- Windows =
Update Troubleshooter=20
http://v4.windowsupdate.microsoft.com/troubleshoot/

Last, if truly the update had been sucessful, and this item is =
repeating:
See this MS article, "Windows Update Site Lists Updates That You =
Already Installed"
http://support.microsoft.com/?kbid=3D319109

--=20
Maurice N
MVP Windows - Shell / User
-----

[Lou]

The log listed error each time I had tried the install so
I went to the troubleshooting page.

Tried all four fixes in the troubleshooting section and
still can't install it!

>-----Original Message-----
>Lou wrote:
>> Q817287 critical update keeps coming up via the auto
>> update. I click install and it finishes and a couple
days
>> later the same update pops up. I did a search and
deleted
>> the 3 files it found with that # and went to the update
>> page and downloaded it again and got an error that said
>> try again.
>> Same error each time!
>
>Did it say "successful install" (or similar verbiage) ?
>Go to Windows Update, and then select & press "View
install history". Does this item show "successful"?
>
>Does the update log show an "Error" message line , for
the date of this download?
>Look at Windows Update.log file for the last date/time
it went to Windows Update & get the "Error" notation,
then look for a cure.
>Use Windows' Notepad to open this log:
>C:\Windows\Windows Update.log (for Win XP & Win98/Me)
>
>Having found the "error" , then do a "search" on this MS
page-- Windows Update Troubleshooter
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>Last, if truly the update had been sucessful, and this
item is repeating:
>See this MS article, "Windows Update Site Lists Updates
That You Already Installed"
>http://support.microsoft.com/?kbid=319109
>
>--
>Maurice N
>MVP Windows - Shell / User
>-----
>
>.
>

[Maurice N]

Lou wrote:
> The log listed error each time I had tried the install so
> I went to the troubleshooting page.
>=20
> Tried all four fixes in the troubleshooting section and
> still can't install it!
>=20
Copy & paste here the section from the log file--- fro the last 2 or 3 =
sessions/dates.
--=20
Maurice N
MVP Windows - Shell / User
-----

[Unknown]

This is the problem caused by a corrupt 'catroot2' file. Ironically 817287
is the fix to prevent the corrupting of the catroot2 file. To fix: Find
the 'catroot2' file in C:/windows/system32. Rename the file to anything such
as catrootold. REBOOT, download and install. A new 'catroot2' file will be
generated.
"Lou" > wrote in message
...
> The log listed error each time I had tried the install so
> I went to the troubleshooting page.
>
> Tried all four fixes in the troubleshooting section and
> still can't install it!
>
> >-----Original Message-----
> >Lou wrote:
> >> Q817287 critical update keeps coming up via the auto
> >> update. I click install and it finishes and a couple
> days
> >> later the same update pops up. I did a search and
> deleted
> >> the 3 files it found with that # and went to the update
> >> page and downloaded it again and got an error that said
> >> try again.
> >> Same error each time!
> >
> >Did it say "successful install" (or similar verbiage) ?
> >Go to Windows Update, and then select & press "View
> install history". Does this item show "successful"?
> >
> >Does the update log show an "Error" message line , for
> the date of this download?
> >Look at Windows Update.log file for the last date/time
> it went to Windows Update & get the "Error" notation,
> then look for a cure.
> >Use Windows' Notepad to open this log:
> >C:\Windows\Windows Update.log (for Win XP & Win98/Me)
> >
> >Having found the "error" , then do a "search" on this MS
> page-- Windows Update Troubleshooter
> >http://v4.windowsupdate.microsoft.com/troubleshoot/
> >
> >Last, if truly the update had been sucessful, and this
> item is repeating:
> >See this MS article, "Windows Update Site Lists Updates
> That You Already Installed"
> >http://support.microsoft.com/?kbid=319109
> >
> >--
> >Maurice N
> >MVP Windows - Shell / User
> >-----
> >
> >.
> >

[lou]

Here are the log entries:

2003-05-27 09:29:34 19:29:34 Success IUENGINE
Determining machine configuration
2003-05-27 09:29:34 19:29:34 Success IUENGINE
Querying software update catalog from
https://v4.windowsupdate.microsoft.com/autoupdate/getmanif
est.asp
2003-05-27 09:29:34 19:29:34 Success IUENGINE
Determining machine configuration
2003-05-27 09:29:35 19:29:35 Success IUENGINE
Querying software update catalog from
https://v4.windowsupdate.microsoft.com/autoupdate/getmanif
est.asp
2003-05-27 09:29:35 19:29:35 Success IUENGINE
Determining machine configuration
2003-05-27 09:29:36 19:29:36 Success IUENGINE
Querying software update catalog from
https://v4.windowsupdate.microsoft.com/autoupdatedrivers/g
etmanifest.asp
2003-05-27 09:29:36 19:29:36 Success IUENGINE
Shutting down
2003-05-27 09:29:36 19:29:36 Success IUCTL
Shutting down
2003-05-27 09:55:13 19:55:13 Success IUCTL
Starting
2003-05-27 09:55:13 19:55:13 Success IUENGINE
Starting
2003-05-27 09:55:14 19:55:14 Success IUENGINE
Install started
2003-05-27 09:55:21 19:55:21 Success IUENGINE
Installing SOFTWARE item from publisher com_microsoft
2003-05-27 09:55:21 19:55:21 Success IUENGINE
Installer Command Type: EXE
2003-05-27 09:55:26 19:55:26 Error IUENGINE
See iuhist.xml for details: Install finished (Error
0x80070643: Fatal error during installation.)
2003-05-27 09:55:28 19:55:28 Success IUENGINE
Shutting down
2003-05-27 09:55:28 19:55:28 Success IUCTL
Shutting down

Thanks, Lou
>-----Original Message-----
>Lou wrote:
>> The log listed error each time I had tried the install
so
>> I went to the troubleshooting page.
>>
>> Tried all four fixes in the troubleshooting section and
>> still can't install it!
>>
>Copy & paste here the section from the log file--- fro
the last 2 or 3 sessions/dates.
>--
>Maurice N
>MVP Windows - Shell / User
>-----
>
>.
>

[Lou]

Trued this several times with no success.
>-----Original Message-----
>This is the problem caused by a corrupt 'catroot2' file.
Ironically 817287
>is the fix to prevent the corrupting of the catroot2
file. To fix: Find
>the 'catroot2' file in C:/windows/system32. Rename the
file to anything such
>as catrootold. REBOOT, download and install. A
new 'catroot2' file will be
>generated.
>"Lou" > wrote in message
...
>> The log listed error each time I had tried the install
so
>> I went to the troubleshooting page.
>>
>> Tried all four fixes in the troubleshooting section and
>> still can't install it!
>>
>> >-----Original Message-----
>> >Lou wrote:
>> >> Q817287 critical update keeps coming up via the auto
>> >> update. I click install and it finishes and a couple
>> days
>> >> later the same update pops up. I did a search and
>> deleted
>> >> the 3 files it found with that # and went to the
update
>> >> page and downloaded it again and got an error that
said
>> >> try again.
>> >> Same error each time!
>> >
>> >Did it say "successful install" (or similar
verbiage) ?
>> >Go to Windows Update, and then select & press "View
>> install history". Does this item show "successful"?
>> >
>> >Does the update log show an "Error" message line , for
>> the date of this download?
>> >Look at Windows Update.log file for the last
date/time
>> it went to Windows Update & get the "Error" notation,
>> then look for a cure.
>> >Use Windows' Notepad to open this log:
>> >C:\Windows\Windows Update.log (for Win XP &
Win98/Me)
>> >
>> >Having found the "error" , then do a "search" on this
MS
>> page-- Windows Update Troubleshooter
>> >http://v4.windowsupdate.microsoft.com/troubleshoot/
>> >
>> >Last, if truly the update had been sucessful, and this
>> item is repeating:
>> >See this MS article, "Windows Update Site Lists
Updates
>> That You Already Installed"
>> >http://support.microsoft.com/?kbid=319109
>> >
>> >--
>> >Maurice N
>> >MVP Windows - Shell / User
>> >-----
>> >
>> >.
>> >
>
>
>.
>