XP won't install

[ken w]

have ME just bought XP home at best buy
have plenty of computer
get error message "Contact microsoft": fatal error
what should i do ?

[Nicholas]

Before upgrading any existing Windows installation, it would be prudent =
to
run the Upgrade Advisor for Windows XP. This tool will report what =
hardware
or software may be incompatible with Windows XP. If you follow the =
Upgrade
Advisor's recommendations, you should not have any problem upgrading to
Windows XP.

If you fail to utilize the Upgrade Advisor, you may run into =
incompatibility issues.
Just inserting the Windows XP Upgrade CD in the CD Drive and selecting
"upgrade" is not going to give you the desired result. You must =
"prepare and
plan" your computer before beginning the upgrade process.

Windows XP Upgrade Advisor
http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;307726=20

HOW TO: Prepare to Upgrade Windows 98 or=20
Windows Millennium Edition to Windows XP
http://support.microsoft.com/default.aspx?scid=3Dkb;EN-US;316639

Troubleshooting Windows XP Setup
http://www.kellys-korner-xp.com/xp_setup.htm


Also, physically disconnect all your peripheral hardware devices,
especially USB devices. Uninstall any antivirus program, too!

Most importantly, it would be prudent to perform a backup of
any data files you have, just in case a problem should occur.

Important: When you are ready to upgrade to Windows XP,
make sure to select the default "Upgrade" option
during the initial setup phase. Do not select the
alternative "New Installation" option!


--=20
Nicholas

---------------------------------------------------------------

"ken w" > wrote in message:
...

| have ME just bought XP home at best buy
| have plenty of computer
| get error message "Contact microsoft": fatal error
| what should i do ?

[Bruce Chambers]

Greetings --

Before proceeding, you should ensure that all the PC's components
are capable of supporting WinXP. This information will be found at
each of the PC's component's manufacturer's web sites, and on
Microsoft's Hardware Compatibility List:
(http://www.microsoft.com/hcl/default.asp). Computer components
designed for use with Win9x/Me very often fail to meet WinXP's much
more stringent hardware quality requirements. This is particularly
true of many models in Compaq's consumer-class Presario product line
or HP's consumer-class Pavilion product line.

Can you obtain WinXP-specific device drivers for your PC's
components, and any necessary motherboard BIOS updates? Additionally,
you can download and run Microsoft WinXP Upgrade Advisor to see if you
have any incompatible hardware components or applications:
http://www.microsoft.com/windowsxp/home/howtobuy/upgrading/advisor.asp

HOW TO Prepare to Upgrade Win98 or WinMe
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316639

HOW TO Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
http://support.microsoft.com/default.aspx?scid=KB;en-us;q310064

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


"ken w" > wrote in message
...
> have ME just bought XP home at best buy
> have plenty of computer
> get error message "Contact microsoft": fatal error
> what should i do ?

[Unknown]

Contact microsoft.
"ken w" > wrote in message
...
> have ME just bought XP home at best buy
> have plenty of computer
> get error message "Contact microsoft": fatal error
> what should i do ?