can't connect to one server?

[jane]

For over a week now I have been unable to connect to the
server that hosts my website. I also cannot view any of
the websites hosted on this server, send/receive mail or
connect to the server using an FTP program. Examples of
website hosted on this server is www.worped.com ,
www.gigposters.com .

This is happening on two computers I have. Both use
Windows XP Home Edition and the same ADSL connection -
one connects to a Netgear router with an ethernet cable,
the other with a wireless adapter.

I cannot ping the IP address - the request times out. 4
packets are sent, 4 lost.

On a few occasions I can connect to the server and view
the sites etc, but for absolutely no apparent reason,
this happens very few times.

I can view any other server/website on the internet. I
can receive email from other servers. I don't have any
trouble connecting to ADSL itself.

I use IE6, have tried using Netscape 7.1, but no joy.

I've contacted the server hosting company, there's no
problems their end. I've contacted my ISP, no problems
there either.

This issue is unbelievably frustrating and have no idea
of how to sort this out.

Any help or replies would be very very very much
appreciated!

[Matt DuBois [MSFT]]

I posted to your original thread too, but I'll repost to this one.

You mentioned some other domains on the same server that ARE accessible.
Can you ping those domains? If so, read on. If not, reply back.

If you can't ping it by IP address, try to do this (at a command prompt)
tracert <IP Address> (replace <IP Address> with the IP address)

Do the same thing for the other domains on the server, except specify the
name of the domains that work instead of the IP address of your virtual
server. The tracert for your domain's IP should start timing out at some
point, while the other tracert should go all the way through to the server.
Call your ISP back with that info in hand and chat with them. Explain that
both IP addresses are on the SAME physical server and see if you can get
some action that way.

Also, out of curiosity, what DSL modem do you have? I had a similar problem
with my personal domain. All other web sites, including ones on the same
server, worked fine. Resetting the DSL modem cleared it up, so that might
be worth a try, at least.

--
This posting is provided AS IS with no warranties, and confers no rights.

"jane" > wrote in message
...
> For over a week now I have been unable to connect to the
> server that hosts my website. I also cannot view any of
> the websites hosted on this server, send/receive mail or
> connect to the server using an FTP program. Examples of
> website hosted on this server is www.worped.com ,
> www.gigposters.com .
>
> This is happening on two computers I have. Both use
> Windows XP Home Edition and the same ADSL connection -
> one connects to a Netgear router with an ethernet cable,
> the other with a wireless adapter.
>
> I cannot ping the IP address - the request times out. 4
> packets are sent, 4 lost.
>
> On a few occasions I can connect to the server and view
> the sites etc, but for absolutely no apparent reason,
> this happens very few times.
>
> I can view any other server/website on the internet. I
> can receive email from other servers. I don't have any
> trouble connecting to ADSL itself.
>
> I use IE6, have tried using Netscape 7.1, but no joy.
>
> I've contacted the server hosting company, there's no
> problems their end. I've contacted my ISP, no problems
> there either.
>
> This issue is unbelievably frustrating and have no idea
> of how to sort this out.
>
> Any help or replies would be very very very much
> appreciated!

[jane]

I can't ping any of the domains or the IP address of the
server at any time. The request times out.

When I said I could access the server, what I should have
really said is that this problem is temperamental. At
times I can access all sites on the server. But the
majority of the time I cannot access the server/any sites
at all.

I have the Netgear DG824M router.

Thanks.



>-----Original Message-----
>I posted to your original thread too, but I'll repost to
this one.
>
>You mentioned some other domains on the same server that
ARE accessible.
>Can you ping those domains? If so, read on. If not,
reply back.
>
>If you can't ping it by IP address, try to do this (at a
command prompt)
>tracert <IP Address> (replace <IP Address> with the IP
address)
>
>Do the same thing for the other domains on the server,
except specify the
>name of the domains that work instead of the IP address
of your virtual
>server. The tracert for your domain's IP should start
timing out at some
>point, while the other tracert should go all the way
through to the server.
>Call your ISP back with that info in hand and chat with
them. Explain that
>both IP addresses are on the SAME physical server and
see if you can get
>some action that way.
>
>Also, out of curiosity, what DSL modem do you have? I
had a similar problem
>with my personal domain. All other web sites, including
ones on the same
>server, worked fine. Resetting the DSL modem cleared it
up, so that might
>be worth a try, at least.
>
>--
>This posting is provided AS IS with no warranties, and
confers no rights.
>
>"jane" > wrote in message
...
>> For over a week now I have been unable to connect to
the
>> server that hosts my website. I also cannot view any of
>> the websites hosted on this server, send/receive mail
or
>> connect to the server using an FTP program. Examples of
>> website hosted on this server is www.worped.com ,
>> www.gigposters.com .
>>
>> This is happening on two computers I have. Both use
>> Windows XP Home Edition and the same ADSL connection -
>> one connects to a Netgear router with an ethernet
cable,
>> the other with a wireless adapter.
>>
>> I cannot ping the IP address - the request times out. 4
>> packets are sent, 4 lost.
>>
>> On a few occasions I can connect to the server and view
>> the sites etc, but for absolutely no apparent reason,
>> this happens very few times.
>>
>> I can view any other server/website on the internet. I
>> can receive email from other servers. I don't have any
>> trouble connecting to ADSL itself.
>>
>> I use IE6, have tried using Netscape 7.1, but no joy.
>>
>> I've contacted the server hosting company, there's no
>> problems their end. I've contacted my ISP, no problems
>> there either.
>>
>> This issue is unbelievably frustrating and have no idea
>> of how to sort this out.
>>
>> Any help or replies would be very very very much
>> appreciated!
>
>
>.
>

[jane]

Can anyone help with this?


>-----Original Message-----
>I can't ping any of the domains or the IP address of the
>server at any time. The request times out.
>
>When I said I could access the server, what I should
have
>really said is that this problem is temperamental. At
>times I can access all sites on the server. But the
>majority of the time I cannot access the server/any
sites
>at all.
>
>I have the Netgear DG824M router.
>
>Thanks.
>
>
>
>>-----Original Message-----
>>I posted to your original thread too, but I'll repost
to
>this one.
>>
>>You mentioned some other domains on the same server
that
>ARE accessible.
>>Can you ping those domains? If so, read on. If not,
>reply back.
>>
>>If you can't ping it by IP address, try to do this (at
a
>command prompt)
>>tracert <IP Address> (replace <IP Address> with the IP
>address)
>>
>>Do the same thing for the other domains on the server,
>except specify the
>>name of the domains that work instead of the IP address
>of your virtual
>>server. The tracert for your domain's IP should start
>timing out at some
>>point, while the other tracert should go all the way
>through to the server.
>>Call your ISP back with that info in hand and chat with
>them. Explain that
>>both IP addresses are on the SAME physical server and
>see if you can get
>>some action that way.
>>
>>Also, out of curiosity, what DSL modem do you have? I
>had a similar problem
>>with my personal domain. All other web sites,
including
>ones on the same
>>server, worked fine. Resetting the DSL modem cleared
it
>up, so that might
>>be worth a try, at least.
>>
>>--
>>This posting is provided AS IS with no warranties, and
>confers no rights.
>>
>>"jane" > wrote in message
...
>>> For over a week now I have been unable to connect to
>the
>>> server that hosts my website. I also cannot view any
of
>>> the websites hosted on this server, send/receive mail
>or
>>> connect to the server using an FTP program. Examples
of
>>> website hosted on this server is www.worped.com ,
>>> www.gigposters.com .
>>>
>>> This is happening on two computers I have. Both use
>>> Windows XP Home Edition and the same ADSL connection -
>>> one connects to a Netgear router with an ethernet
>cable,
>>> the other with a wireless adapter.
>>>
>>> I cannot ping the IP address - the request times out.
4
>>> packets are sent, 4 lost.
>>>
>>> On a few occasions I can connect to the server and
view
>>> the sites etc, but for absolutely no apparent reason,
>>> this happens very few times.
>>>
>>> I can view any other server/website on the internet. I
>>> can receive email from other servers. I don't have any
>>> trouble connecting to ADSL itself.
>>>
>>> I use IE6, have tried using Netscape 7.1, but no joy.
>>>
>>> I've contacted the server hosting company, there's no
>>> problems their end. I've contacted my ISP, no problems
>>> there either.
>>>
>>> This issue is unbelievably frustrating and have no
idea
>>> of how to sort this out.
>>>
>>> Any help or replies would be very very very much
>>> appreciated!
>>
>>
>>.
>>
>.
>

[Matt DuBois [MSFT]]

I never saw the original reply you made to me, but here's my next reply now.
:)

First off, can you ping ANY domain on the internet? Try google.com or
yahoo.com so you can determine if the issue is your ISP blocking outgoing
ping requests or not. Not being able to ping doesn't always indicate a
problem, it could just be that they have blocked the ability to ping.

If you CAN ping other sites, then try the following to your sites (from a
command prompt):
tracert domain.com (where domain.com is your domain)

If you can get the output of that command for a working and a non-working
site, that is good. Even better would be a tracert to a domain when it is
working, and another when it is not working. What a tracert does is show
you where the packets are getting lost and will give you the ammunition you
need to point a finger at someone. You can post the results here and I'll
help you sort them out.

Another thing to try is to see if you have trouble accessing your sites from
a friend's internet connection, preferably if they use a different ISP.
That will also give you ammunition and help you figure out which end the
problem lies on. It might also be interesting to know if someone using the
same ISP as you do has any trouble accessing your site as well.

--
This posting is provided AS IS with no warranties, and confers no rights.

"jane" > wrote in message
...
> Can anyone help with this?
>
>
>>-----Original Message-----
>>I can't ping any of the domains or the IP address of the
>>server at any time. The request times out.
>>
>>When I said I could access the server, what I should
> have
>>really said is that this problem is temperamental. At
>>times I can access all sites on the server. But the
>>majority of the time I cannot access the server/any
> sites
>>at all.
>>
>>I have the Netgear DG824M router.
>>
>>Thanks.
>>
>>
>>
>>>-----Original Message-----
>>>I posted to your original thread too, but I'll repost
> to
>>this one.
>>>
>>>You mentioned some other domains on the same server
> that
>>ARE accessible.
>>>Can you ping those domains? If so, read on. If not,
>>reply back.
>>>
>>>If you can't ping it by IP address, try to do this (at
> a
>>command prompt)
>>>tracert <IP Address> (replace <IP Address> with the IP
>>address)
>>>
>>>Do the same thing for the other domains on the server,
>>except specify the
>>>name of the domains that work instead of the IP address
>>of your virtual
>>>server. The tracert for your domain's IP should start
>>timing out at some
>>>point, while the other tracert should go all the way
>>through to the server.
>>>Call your ISP back with that info in hand and chat with
>>them. Explain that
>>>both IP addresses are on the SAME physical server and
>>see if you can get
>>>some action that way.
>>>
>>>Also, out of curiosity, what DSL modem do you have? I
>>had a similar problem
>>>with my personal domain. All other web sites,
> including
>>ones on the same
>>>server, worked fine. Resetting the DSL modem cleared
> it
>>up, so that might
>>>be worth a try, at least.
>>>
>>>--
>>>This posting is provided AS IS with no warranties, and
>>confers no rights.
>>>
>>>"jane" > wrote in message
...
>>>> For over a week now I have been unable to connect to
>>the
>>>> server that hosts my website. I also cannot view any
> of
>>>> the websites hosted on this server, send/receive mail
>>or
>>>> connect to the server using an FTP program. Examples
> of
>>>> website hosted on this server is www.worped.com ,
>>>> www.gigposters.com .
>>>>
>>>> This is happening on two computers I have. Both use
>>>> Windows XP Home Edition and the same ADSL connection -
>>>> one connects to a Netgear router with an ethernet
>>cable,
>>>> the other with a wireless adapter.
>>>>
>>>> I cannot ping the IP address - the request times out.
> 4
>>>> packets are sent, 4 lost.
>>>>
>>>> On a few occasions I can connect to the server and
> view
>>>> the sites etc, but for absolutely no apparent reason,
>>>> this happens very few times.
>>>>
>>>> I can view any other server/website on the internet. I
>>>> can receive email from other servers. I don't have any
>>>> trouble connecting to ADSL itself.
>>>>
>>>> I use IE6, have tried using Netscape 7.1, but no joy.
>>>>
>>>> I've contacted the server hosting company, there's no
>>>> problems their end. I've contacted my ISP, no problems
>>>> there either.
>>>>
>>>> This issue is unbelievably frustrating and have no
> idea
>>>> of how to sort this out.
>>>>
>>>> Any help or replies would be very very very much
>>>> appreciated!
>>>
>>>
>>>.
>>>
>>.
>>