heck of a time with remote assistance

[allan grossman [mvp]]

Hi -

Is the other computer behind a cable/dsl router? If so
the router needs to be configured to forward traffic on
port 3389 to the PC behind it.

hth -

>-----Original Message-----
>I keep getting an error in resolving the other
>computers address. They disabled their firewall.
>I bought a router in case my own addresses
>were getting screwed up.
>
>Can I ping his address? Will that let me know more
>about what the problem is? Does Microsoft support
>this under my XP 2 problems tech support?
>
>Does remote assistance work for anybody. I've tried
>with two different computers, with all of us running XP.
>
>Thanks : -)
>
>
>.
>

[Not so quick]

"allan grossman [mvp]" > wrote in message
...
> Hi -
>
> Is the other computer behind a cable/dsl router? If so
> the router needs to be configured to forward traffic on
> port 3389 to the PC behind it.

The other computer is connected through
DSL with no router. Thanks for responding.
: -)


>
> hth -
>
> >-----Original Message-----
> >I keep getting an error in resolving the other
> >computers address. They disabled their firewall.
> >I bought a router in case my own addresses
> >were getting screwed up.
> >
> >Can I ping his address? Will that let me know more
> >about what the problem is? Does Microsoft support
> >this under my XP 2 problems tech support?
> >
> >Does remote assistance work for anybody. I've tried
> >with two different computers, with all of us running XP.
> >
> >Thanks : -)
> >
> >
> >.
> >

[allan grossman [mvp]]

Can you ping the workstation?

>-----Original Message-----
>
>The other computer is connected through
>DSL with no router. Thanks for responding.
>: -)

[Not so quick]

"allan grossman [mvp]" > wrote in message
...
> Can you ping the workstation?
>
> >-----Original Message-----
> >
> >The other computer is connected through
> >DSL with no router. Thanks for responding.
> >: -)
>

The workstation? Sorry, does that mean the
other person's computer?