Update

[Rock1]

I can't get the catalog update to install. I've tried all
3 fixes recommended by Microsoft, but still can't get it
to install.If I go to the update page it ends with an
error message telling me it was not installed; using auto
update it seems to install but the next day it's there
again in the tray! I have used safe mode, turned off
everything, but still no joy.
Suggestions/solution would be most welcome.
Thanks

[Jupiter Jones [MVP]]

Exactly what update?
What fixes have you tried?
What exactly happens, what exact error message?

Have you tried this?
http://support.microsoft.com/?kbid=319109

Otherwise try these:
****Sections changed 2 June 2003****
POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if all else fails.

1. Reboot computer then try updates one at a time if issue involved
multiple updates.

2. Check Date/Time

3. Disable firewall

4. Disable antivirus

5. (Windows XP):
Reboot computer.
http://support.microsoft.com/?scid=kb;en-us;326815
Don't forget steps 6-9 catroot2 file.
Do this whether SP1 is the issue or not.

Another way to do #5:
Reboot, login to an Administrator account.
Double click My Computer.
Double click C drive.
Double click Windows file.
Double click System32 file.
Right click catroot2, click rename, type "catroot2old"
ENTER
Reboot

6. (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

7. Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History

8. If you use AOL, minimize AOL and open Internet Explorer and try
Windows Update

9. Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
(1.) Click "Tools" and then select "Internet Options".
(2.) Click "Languages".button
(3.) Make sure at least one language is listed in the "Language
Options" dialog box.

10. Disable the options "Automatically detect settings" and "Use
automatic configuration script."
To do this:
(1.) Open Internet Explorer.
(2.) Click "Tools," and then click "Internet Options."
(3.) Click "Connections," and then click "LAN Settings."
(4.) Make sure the check boxes for "Automatically detect settings" and
"Use automatic configuration script" are not selected.

11. Upgrade to Internet Explorer Service Pack 1 if not already
installed:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

12. Start/Run
Type "msconfig" ENTER
Click Start-up tab and make a note of what is checked and unchecked.
Go back to General tab.
Select Selective Start-up (unless already selected).
Uncheck "Load Start-up group items".
Click OK, follow prompts and reboot.
Try windows Update again.
When done, go back to MSCONFIG.
Recheck Start-up tab items and place to normal Start-up if that was
original configuration.
Click OK and follow prompts.

13. Change the URL from "http..." to "https...".

14. http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385

15. Check the Windows Update Log in the "C:\Windows\Windows
Update.log" for the exact error message.
See if something here fits
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Rock1" > wrote in message
...
> I can't get the catalog update to install. I've tried all
> 3 fixes recommended by Microsoft, but still can't get it
> to install.If I go to the update page it ends with an
> error message telling me it was not installed; using auto
> update it seems to install but the next day it's there
> again in the tray! I have used safe mode, turned off
> everything, but still no joy.
> Suggestions/solution would be most welcome.
> Thanks

[Rock1]

I printed out your instructions and went through all the
steps. Q817287 still will not install. Here is the log
error:
2003-06-14 10:13:50 20:13:50 Error IUENGINE
See iuhist.xml for details: Install finished (Error
0x80070643: Fatal error during installation.

Don't know what iuhist.xml says, a search failed to find
it.

Thanks for your patience


>-----Original Message-----
>Exactly what update?
>What fixes have you tried?
>What exactly happens, what exact error message?
>
>Have you tried this?
>http://support.microsoft.com/?kbid=319109
>
>Otherwise try these:
>****Sections changed 2 June 2003****
>POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if all
else fails.
>
>1. Reboot computer then try updates one at a time if
issue involved
>multiple updates.
>
>2. Check Date/Time
>
>3. Disable firewall
>
>4. Disable antivirus
>
>5. (Windows XP):
>Reboot computer.
>http://support.microsoft.com/?scid=kb;en-us;326815
>Don't forget steps 6-9 catroot2 file.
>Do this whether SP1 is the issue or not.
>
>Another way to do #5:
>Reboot, login to an Administrator account.
>Double click My Computer.
>Double click C drive.
>Double click Windows file.
>Double click System32 file.
>Right click catroot2, click rename, type "catroot2old"
>ENTER
>Reboot
>
>6. (Windows XP)
>Go to Control Panel.
>Click Windows Update on the left panel
>
>7. Go to Internet Options in the Control Panel:
>Delete Cookies
>Delete Files (check box "Delete all offline content")
>Clear History
>
>8. If you use AOL, minimize AOL and open Internet
Explorer and try
>Windows Update
>
>9. Set a language in Internet Explorer:
>To check the language setting in Internet Explorer:
>(1.) Click "Tools" and then select "Internet Options".
>(2.) Click "Languages".button
>(3.) Make sure at least one language is listed in
the "Language
>Options" dialog box.
>
>10. Disable the options "Automatically detect settings"
and "Use
>automatic configuration script."
>To do this:
>(1.) Open Internet Explorer.
>(2.) Click "Tools," and then click "Internet Options."
>(3.) Click "Connections," and then click "LAN Settings."
>(4.) Make sure the check boxes for "Automatically detect
settings" and
>"Use automatic configuration script" are not selected.
>
>11. Upgrade to Internet Explorer Service Pack 1 if not
already
>installed:
>http://www.microsoft.com/windows/ie/downloads/critical/ie
6sp1/default.asp
>
>12. Start/Run
>Type "msconfig" ENTER
>Click Start-up tab and make a note of what is checked
and unchecked.
>Go back to General tab.
>Select Selective Start-up (unless already selected).
>Uncheck "Load Start-up group items".
>Click OK, follow prompts and reboot.
>Try windows Update again.
>When done, go back to MSCONFIG.
>Recheck Start-up tab items and place to normal Start-up
if that was
>original configuration.
>Click OK and follow prompts.
>
>13. Change the URL from "http..." to "https...".
>
>14. http://support.microsoft.com/default.aspx?
scid=kb;en-us;q193385
>
>15. Check the Windows Update Log in
the "C:\Windows\Windows
>Update.log" for the exact error message.
>See if something here fits
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Rock1" > wrote in message
...
>> I can't get the catalog update to install. I've tried
all
>> 3 fixes recommended by Microsoft, but still can't get
it
>> to install.If I go to the update page it ends with an
>> error message telling me it was not installed; using
auto
>> update it seems to install but the next day it's there
>> again in the tray! I have used safe mode, turned off
>> everything, but still no joy.
>> Suggestions/solution would be most welcome.
>> Thanks
>
>
>.
>

[Jupiter Jones [MVP]]

Follow this:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for:
"Updates fail to install and you receive error message 0x80070643"

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Rock1" > wrote in message
...
> I printed out your instructions and went through all the
> steps. Q817287 still will not install. Here is the log
> error:
> 2003-06-14 10:13:50 20:13:50 Error IUENGINE
> See iuhist.xml for details: Install finished (Error
> 0x80070643: Fatal error during installation.
>
> Don't know what iuhist.xml says, a search failed to find
> it.
>
> Thanks for your patience
>
>
> >-----Original Message-----
> >Exactly what update?
> >What fixes have you tried?
> >What exactly happens, what exact error message?
> >
> >Have you tried this?
> >http://support.microsoft.com/?kbid=319109
> >
> >Otherwise try these:
> >****Sections changed 2 June 2003****
> >POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if all
> else fails.
> >
> >1. Reboot computer then try updates one at a time if
> issue involved
> >multiple updates.
> >
> >2. Check Date/Time
> >
> >3. Disable firewall
> >
> >4. Disable antivirus
> >
> >5. (Windows XP):
> >Reboot computer.
> >http://support.microsoft.com/?scid=kb;en-us;326815
> >Don't forget steps 6-9 catroot2 file.
> >Do this whether SP1 is the issue or not.
> >
> >Another way to do #5:
> >Reboot, login to an Administrator account.
> >Double click My Computer.
> >Double click C drive.
> >Double click Windows file.
> >Double click System32 file.
> >Right click catroot2, click rename, type "catroot2old"
> >ENTER
> >Reboot
> >
> >6. (Windows XP)
> >Go to Control Panel.
> >Click Windows Update on the left panel
> >
> >7. Go to Internet Options in the Control Panel:
> >Delete Cookies
> >Delete Files (check box "Delete all offline content")
> >Clear History
> >
> >8. If you use AOL, minimize AOL and open Internet
> Explorer and try
> >Windows Update
> >
> >9. Set a language in Internet Explorer:
> >To check the language setting in Internet Explorer:
> >(1.) Click "Tools" and then select "Internet Options".
> >(2.) Click "Languages".button
> >(3.) Make sure at least one language is listed in
> the "Language
> >Options" dialog box.
> >
> >10. Disable the options "Automatically detect settings"
> and "Use
> >automatic configuration script."
> >To do this:
> >(1.) Open Internet Explorer.
> >(2.) Click "Tools," and then click "Internet Options."
> >(3.) Click "Connections," and then click "LAN Settings."
> >(4.) Make sure the check boxes for "Automatically detect
> settings" and
> >"Use automatic configuration script" are not selected.
> >
> >11. Upgrade to Internet Explorer Service Pack 1 if not
> already
> >installed:
> >http://www.microsoft.com/windows/ie/downloads/critical/ie
> 6sp1/default.asp
> >
> >12. Start/Run
> >Type "msconfig" ENTER
> >Click Start-up tab and make a note of what is checked
> and unchecked.
> >Go back to General tab.
> >Select Selective Start-up (unless already selected).
> >Uncheck "Load Start-up group items".
> >Click OK, follow prompts and reboot.
> >Try windows Update again.
> >When done, go back to MSCONFIG.
> >Recheck Start-up tab items and place to normal Start-up
> if that was
> >original configuration.
> >Click OK and follow prompts.
> >
> >13. Change the URL from "http..." to "https...".
> >
> >14. http://support.microsoft.com/default.aspx?
> scid=kb;en-us;q193385
> >
> >15. Check the Windows Update Log in
> the "C:\Windows\Windows
> >Update.log" for the exact error message.
> >See if something here fits
> >http://v4.windowsupdate.microsoft.com/troubleshoot/
> >
> >--
> >Jupiter Jones [MVP]
> >An easier way to read newsgroup messages:
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
> etup.asp
> >Please respond to newsgroup only for everyone's benefit.
> >
> >
> >"Rock1" > wrote in message
> ...
> >> I can't get the catalog update to install. I've tried
> all
> >> 3 fixes recommended by Microsoft, but still can't get
> it
> >> to install.If I go to the update page it ends with an
> >> error message telling me it was not installed; using
> auto
> >> update it seems to install but the next day it's there
> >> again in the tray! I have used safe mode, turned off
> >> everything, but still no joy.
> >> Suggestions/solution would be most welcome.
> >> Thanks
> >
> >
> >.
> >

[Rock1]

Thanks, I'll give the 4 suggestionhs a try
>-----Original Message-----
>Follow this:
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>Look for:
>"Updates fail to install and you receive error message
0x80070643"
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Rock1" > wrote in message
...
>> I printed out your instructions and went through all
the
>> steps. Q817287 still will not install. Here is the log
>> error:
>> 2003-06-14 10:13:50 20:13:50 Error IUENGINE
>> See iuhist.xml for details: Install finished (Error
>> 0x80070643: Fatal error during installation.
>>
>> Don't know what iuhist.xml says, a search failed to
find
>> it.
>>
>> Thanks for your patience
>>
>>
>> >-----Original Message-----
>> >Exactly what update?
>> >What fixes have you tried?
>> >What exactly happens, what exact error message?
>> >
>> >Have you tried this?
>> >http://support.microsoft.com/?kbid=319109
>> >
>> >Otherwise try these:
>> >****Sections changed 2 June 2003****
>> >POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if
all
>> else fails.
>> >
>> >1. Reboot computer then try updates one at a time if
>> issue involved
>> >multiple updates.
>> >
>> >2. Check Date/Time
>> >
>> >3. Disable firewall
>> >
>> >4. Disable antivirus
>> >
>> >5. (Windows XP):
>> >Reboot computer.
>> >http://support.microsoft.com/?scid=kb;en-us;326815
>> >Don't forget steps 6-9 catroot2 file.
>> >Do this whether SP1 is the issue or not.
>> >
>> >Another way to do #5:
>> >Reboot, login to an Administrator account.
>> >Double click My Computer.
>> >Double click C drive.
>> >Double click Windows file.
>> >Double click System32 file.
>> >Right click catroot2, click rename, type "catroot2old"
>> >ENTER
>> >Reboot
>> >
>> >6. (Windows XP)
>> >Go to Control Panel.
>> >Click Windows Update on the left panel
>> >
>> >7. Go to Internet Options in the Control Panel:
>> >Delete Cookies
>> >Delete Files (check box "Delete all offline content")
>> >Clear History
>> >
>> >8. If you use AOL, minimize AOL and open Internet
>> Explorer and try
>> >Windows Update
>> >
>> >9. Set a language in Internet Explorer:
>> >To check the language setting in Internet Explorer:
>> >(1.) Click "Tools" and then select "Internet Options".
>> >(2.) Click "Languages".button
>> >(3.) Make sure at least one language is listed in
>> the "Language
>> >Options" dialog box.
>> >
>> >10. Disable the options "Automatically detect
settings"
>> and "Use
>> >automatic configuration script."
>> >To do this:
>> >(1.) Open Internet Explorer.
>> >(2.) Click "Tools," and then click "Internet Options."
>> >(3.) Click "Connections," and then click "LAN
Settings."
>> >(4.) Make sure the check boxes for "Automatically
detect
>> settings" and
>> >"Use automatic configuration script" are not selected.
>> >
>> >11. Upgrade to Internet Explorer Service Pack 1 if
not
>> already
>> >installed:
>>
>http://www.microsoft.com/windows/ie/downloads/critical/ie
>> 6sp1/default.asp
>> >
>> >12. Start/Run
>> >Type "msconfig" ENTER
>> >Click Start-up tab and make a note of what is checked
>> and unchecked.
>> >Go back to General tab.
>> >Select Selective Start-up (unless already selected).
>> >Uncheck "Load Start-up group items".
>> >Click OK, follow prompts and reboot.
>> >Try windows Update again.
>> >When done, go back to MSCONFIG.
>> >Recheck Start-up tab items and place to normal Start-
up
>> if that was
>> >original configuration.
>> >Click OK and follow prompts.
>> >
>> >13. Change the URL from "http..." to "https...".
>> >
>> >14. http://support.microsoft.com/default.aspx?
>> scid=kb;en-us;q193385
>> >
>> >15. Check the Windows Update Log in
>> the "C:\Windows\Windows
>> >Update.log" for the exact error message.
>> >See if something here fits
>> >http://v4.windowsupdate.microsoft.com/troubleshoot/
>> >
>> >--
>> >Jupiter Jones [MVP]
>> >An easier way to read newsgroup messages:
>>
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
>> etup.asp
>> >Please respond to newsgroup only for everyone's
benefit.
>> >
>> >
>> >"Rock1" > wrote in message
>> ...
>> >> I can't get the catalog update to install. I've
tried
>> all
>> >> 3 fixes recommended by Microsoft, but still can't
get
>> it
>> >> to install.If I go to the update page it ends with
an
>> >> error message telling me it was not installed; using
>> auto
>> >> update it seems to install but the next day it's
there
>> >> again in the tray! I have used safe mode, turned off
>> >> everything, but still no joy.
>> >> Suggestions/solution would be most welcome.
>> >> Thanks
>> >
>> >
>> >.
>> >
>
>
>.
>

[Rock1]

I tried all 4 with the same result! Update failed.
>-----Original Message-----
>Follow this:
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>Look for:
>"Updates fail to install and you receive error message
0x80070643"
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Rock1" > wrote in message
...
>> I printed out your instructions and went through all
the
>> steps. Q817287 still will not install. Here is the log
>> error:
>> 2003-06-14 10:13:50 20:13:50 Error IUENGINE
>> See iuhist.xml for details: Install finished (Error
>> 0x80070643: Fatal error during installation.
>>
>> Don't know what iuhist.xml says, a search failed to
find
>> it.
>>
>> Thanks for your patience
>>
>>
>> >-----Original Message-----
>> >Exactly what update?
>> >What fixes have you tried?
>> >What exactly happens, what exact error message?
>> >
>> >Have you tried this?
>> >http://support.microsoft.com/?kbid=319109
>> >
>> >Otherwise try these:
>> >****Sections changed 2 June 2003****
>> >POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if
all
>> else fails.
>> >
>> >1. Reboot computer then try updates one at a time if
>> issue involved
>> >multiple updates.
>> >
>> >2. Check Date/Time
>> >
>> >3. Disable firewall
>> >
>> >4. Disable antivirus
>> >
>> >5. (Windows XP):
>> >Reboot computer.
>> >http://support.microsoft.com/?scid=kb;en-us;326815
>> >Don't forget steps 6-9 catroot2 file.
>> >Do this whether SP1 is the issue or not.
>> >
>> >Another way to do #5:
>> >Reboot, login to an Administrator account.
>> >Double click My Computer.
>> >Double click C drive.
>> >Double click Windows file.
>> >Double click System32 file.
>> >Right click catroot2, click rename, type "catroot2old"
>> >ENTER
>> >Reboot
>> >
>> >6. (Windows XP)
>> >Go to Control Panel.
>> >Click Windows Update on the left panel
>> >
>> >7. Go to Internet Options in the Control Panel:
>> >Delete Cookies
>> >Delete Files (check box "Delete all offline content")
>> >Clear History
>> >
>> >8. If you use AOL, minimize AOL and open Internet
>> Explorer and try
>> >Windows Update
>> >
>> >9. Set a language in Internet Explorer:
>> >To check the language setting in Internet Explorer:
>> >(1.) Click "Tools" and then select "Internet Options".
>> >(2.) Click "Languages".button
>> >(3.) Make sure at least one language is listed in
>> the "Language
>> >Options" dialog box.
>> >
>> >10. Disable the options "Automatically detect
settings"
>> and "Use
>> >automatic configuration script."
>> >To do this:
>> >(1.) Open Internet Explorer.
>> >(2.) Click "Tools," and then click "Internet Options."
>> >(3.) Click "Connections," and then click "LAN
Settings."
>> >(4.) Make sure the check boxes for "Automatically
detect
>> settings" and
>> >"Use automatic configuration script" are not selected.
>> >
>> >11. Upgrade to Internet Explorer Service Pack 1 if
not
>> already
>> >installed:
>>
>http://www.microsoft.com/windows/ie/downloads/critical/ie
>> 6sp1/default.asp
>> >
>> >12. Start/Run
>> >Type "msconfig" ENTER
>> >Click Start-up tab and make a note of what is checked
>> and unchecked.
>> >Go back to General tab.
>> >Select Selective Start-up (unless already selected).
>> >Uncheck "Load Start-up group items".
>> >Click OK, follow prompts and reboot.
>> >Try windows Update again.
>> >When done, go back to MSCONFIG.
>> >Recheck Start-up tab items and place to normal Start-
up
>> if that was
>> >original configuration.
>> >Click OK and follow prompts.
>> >
>> >13. Change the URL from "http..." to "https...".
>> >
>> >14. http://support.microsoft.com/default.aspx?
>> scid=kb;en-us;q193385
>> >
>> >15. Check the Windows Update Log in
>> the "C:\Windows\Windows
>> >Update.log" for the exact error message.
>> >See if something here fits
>> >http://v4.windowsupdate.microsoft.com/troubleshoot/
>> >
>> >--
>> >Jupiter Jones [MVP]
>> >An easier way to read newsgroup messages:
>>
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
>> etup.asp
>> >Please respond to newsgroup only for everyone's
benefit.
>> >
>> >
>> >"Rock1" > wrote in message
>> ...
>> >> I can't get the catalog update to install. I've
tried
>> all
>> >> 3 fixes recommended by Microsoft, but still can't
get
>> it
>> >> to install.If I go to the update page it ends with
an
>> >> error message telling me it was not installed; using
>> auto
>> >> update it seems to install but the next day it's
there
>> >> again in the tray! I have used safe mode, turned off
>> >> everything, but still no joy.
>> >> Suggestions/solution would be most welcome.
>> >> Thanks
>> >
>> >
>> >.
>> >
>
>
>.
>

[Rock1]

I tried all 4...same result...update failed.
>-----Original Message-----
>Thanks, I'll give the 4 suggestionhs a try
>>-----Original Message-----
>>Follow this:
>>http://v4.windowsupdate.microsoft.com/troubleshoot/
>>Look for:
>>"Updates fail to install and you receive error message
>0x80070643"
>>
>>--
>>Jupiter Jones [MVP]
>>An easier way to read newsgroup messages:
>>http://www.microsoft.com/windowsxp/pro/using/newsgroups/
s
>etup.asp
>>Please respond to newsgroup only for everyone's benefit.
>>
>>
>>"Rock1" > wrote in message
...
>>> I printed out your instructions and went through all
>the
>>> steps. Q817287 still will not install. Here is the log
>>> error:
>>> 2003-06-14 10:13:50 20:13:50 Error IUENGINE
>>> See iuhist.xml for details: Install finished (Error
>>> 0x80070643: Fatal error during installation.
>>>
>>> Don't know what iuhist.xml says, a search failed to
>find
>>> it.
>>>
>>> Thanks for your patience
>>>
>>>
>>> >-----Original Message-----
>>> >Exactly what update?
>>> >What fixes have you tried?
>>> >What exactly happens, what exact error message?
>>> >
>>> >Have you tried this?
>>> >http://support.microsoft.com/?kbid=319109
>>> >
>>> >Otherwise try these:
>>> >****Sections changed 2 June 2003****
>>> >POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if
>all
>>> else fails.
>>> >
>>> >1. Reboot computer then try updates one at a time if
>>> issue involved
>>> >multiple updates.
>>> >
>>> >2. Check Date/Time
>>> >
>>> >3. Disable firewall
>>> >
>>> >4. Disable antivirus
>>> >
>>> >5. (Windows XP):
>>> >Reboot computer.
>>> >http://support.microsoft.com/?scid=kb;en-us;326815
>>> >Don't forget steps 6-9 catroot2 file.
>>> >Do this whether SP1 is the issue or not.
>>> >
>>> >Another way to do #5:
>>> >Reboot, login to an Administrator account.
>>> >Double click My Computer.
>>> >Double click C drive.
>>> >Double click Windows file.
>>> >Double click System32 file.
>>> >Right click catroot2, click rename,
type "catroot2old"
>>> >ENTER
>>> >Reboot
>>> >
>>> >6. (Windows XP)
>>> >Go to Control Panel.
>>> >Click Windows Update on the left panel
>>> >
>>> >7. Go to Internet Options in the Control Panel:
>>> >Delete Cookies
>>> >Delete Files (check box "Delete all offline content")
>>> >Clear History
>>> >
>>> >8. If you use AOL, minimize AOL and open Internet
>>> Explorer and try
>>> >Windows Update
>>> >
>>> >9. Set a language in Internet Explorer:
>>> >To check the language setting in Internet Explorer:
>>> >(1.) Click "Tools" and then select "Internet
Options".
>>> >(2.) Click "Languages".button
>>> >(3.) Make sure at least one language is listed in
>>> the "Language
>>> >Options" dialog box.
>>> >
>>> >10. Disable the options "Automatically detect
>settings"
>>> and "Use
>>> >automatic configuration script."
>>> >To do this:
>>> >(1.) Open Internet Explorer.
>>> >(2.) Click "Tools," and then click "Internet
Options."
>>> >(3.) Click "Connections," and then click "LAN
>Settings."
>>> >(4.) Make sure the check boxes for "Automatically
>detect
>>> settings" and
>>> >"Use automatic configuration script" are not
selected.
>>> >
>>> >11. Upgrade to Internet Explorer Service Pack 1 if
>not
>>> already
>>> >installed:
>>>
>>http://www.microsoft.com/windows/ie/downloads/critical/i
e
>>> 6sp1/default.asp
>>> >
>>> >12. Start/Run
>>> >Type "msconfig" ENTER
>>> >Click Start-up tab and make a note of what is checked
>>> and unchecked.
>>> >Go back to General tab.
>>> >Select Selective Start-up (unless already selected).
>>> >Uncheck "Load Start-up group items".
>>> >Click OK, follow prompts and reboot.
>>> >Try windows Update again.
>>> >When done, go back to MSCONFIG.
>>> >Recheck Start-up tab items and place to normal Start-
>up
>>> if that was
>>> >original configuration.
>>> >Click OK and follow prompts.
>>> >
>>> >13. Change the URL from "http..." to "https...".
>>> >
>>> >14. http://support.microsoft.com/default.aspx?
>>> scid=kb;en-us;q193385
>>> >
>>> >15. Check the Windows Update Log in
>>> the "C:\Windows\Windows
>>> >Update.log" for the exact error message.
>>> >See if something here fits
>>> >http://v4.windowsupdate.microsoft.com/troubleshoot/
>>> >
>>> >--
>>> >Jupiter Jones [MVP]
>>> >An easier way to read newsgroup messages:
>>>
>>http://www.microsoft.com/windowsxp/pro/using/newsgroups/
s
>>> etup.asp
>>> >Please respond to newsgroup only for everyone's
>benefit.
>>> >
>>> >
>>> >"Rock1" > wrote in message
>>> ...
>>> >> I can't get the catalog update to install. I've
>tried
>>> all
>>> >> 3 fixes recommended by Microsoft, but still can't
>get
>>> it
>>> >> to install.If I go to the update page it ends with
>an
>>> >> error message telling me it was not installed;
using
>>> auto
>>> >> update it seems to install but the next day it's
>there
>>> >> again in the tray! I have used safe mode, turned
off
>>> >> everything, but still no joy.
>>> >> Suggestions/solution would be most welcome.
>>> >> Thanks
>>> >
>>> >
>>> >.
>>> >
>>
>>
>>.
>>
>.
>