Cannot receive new updates because the software you are installing [Archive]

Jupiter Jones [MVP]

December 6th 03, 10:44 AM

Wayne;
Follow this:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for "When installing an update you receive the following message:
"Software you are installing has not passed Windows Logo testing""

Otherwise try these:
****Sections changed 2 June 2003****
POST BACK WITH THE EXACT INFORMATION FROM STEP 15 if all else fails.

1. Reboot computer then try updates one at a time if issue involved
multiple updates.

2. Check Date/Time

3. Disable firewall

4. Disable antivirus

5. (Windows XP):
Reboot computer.
http://support.microsoft.com/?scid=kb;en-us;326815
Don't forget steps 6-9 catroot2 file.
Do this whether SP1 is the issue or not.

Another way to do #5:
Reboot, login to an Administrator account.
Double click My Computer.
Double click C drive.
Double click Windows file.
Double click System32 file.
Right click catroot2, click rename, type "catroot2old"
ENTER
Reboot

6. (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

7. Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History

8. If you use AOL, minimize AOL and open Internet Explorer and try
Windows Update

9. Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
(1.) Click "Tools" and then select "Internet Options".
(2.) Click "Languages".button
(3.) Make sure at least one language is listed in the "Language
Options" dialog box.

10. Disable the options "Automatically detect settings" and "Use
automatic configuration script."
To do this:
(1.) Open Internet Explorer.
(2.) Click "Tools," and then click "Internet Options."
(3.) Click "Connections," and then click "LAN Settings."
(4.) Make sure the check boxes for "Automatically detect settings" and
"Use automatic configuration script" are not selected.

11. Upgrade to Internet Explorer Service Pack 1 if not already
installed:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

12. Start/Run
Type "msconfig" ENTER
Click Start-up tab and make a note of what is checked and unchecked.
Go back to General tab.
Select Selective Start-up (unless already selected).
Uncheck "Load Start-up group items".
Click OK, follow prompts and reboot.
Try windows Update again.
When done, go back to MSCONFIG.
Recheck Start-up tab items and place to normal Start-up if that was
original configuration.
Click OK and follow prompts.

13. Change the URL from "http..." to "https...".

14. http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385

15. Check the Windows Update Log in the "C:\Windows\Windows
Update.log" for the exact error message.
See if something here fits
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.

"Wayne" > wrote in message
...
> Whenever I try to install a new update the following
> message appears: "The software you are installing has not
> passed Windows Logo testing to verify its compatibility
> with Windows xp".
>
> It has failed to add Security Patch # 818529 for the past
> 9 days but reminds me every day to install it. Then
> the "Software you are installing" window pops up. Oddly
> enough after I click "OK", I'm informed the update was
> successfully installed. Of course, the following day I'm
> prompted to install it again.The same thing happens to
> other updates, also.
>
> Is there a known solution to this problem?
> TIA/ Wayne
>
> PS: Is it possible for someone to e-mail me the solution?
>
>