D drive

[Jackie]

D drive no longer works - doesn't read any kind of disk.
Norton Antivirus detected a file called helpctr.exe, but
I can't quarantine it and can't decide if this file is
the problem or if I need to look elsewhere. Need help.

[Rick \Nutcase\ Rogers]

Hi Jackie,

What is D drive? If it is a CD or DVD drive, running a commercial CD lens
cleaner may help.

Helpctr.exe is a valid WinXP file, though yours may be overwritten with
viral code. Start/run sfc /scannow and allow it to validate the system
files.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jackie" > wrote in message
...
> D drive no longer works - doesn't read any kind of disk.
> Norton Antivirus detected a file called helpctr.exe, but
> I can't quarantine it and can't decide if this file is
> the problem or if I need to look elsewhere. Need help.