install probs

[mick]

I have a new copy of XP Pro I want to install but when I start I get the
error message "The option to upgrade will not be available at this time
because set up was unable to load the file d\1386\WINNTUPG\NETUPGRD.DLL .
The system cannot find the file specified"
Is it a problem with the disk?

[Intermedia.NET Support \(DS\)]

Hello

I suppose you have bought OEM version of Windows XP PRO?
The OEM versions can only do a "new" install -- not upgrades.


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"mick" > wrote in message
...
> I have a new copy of XP Pro I want to install but when I start I get the
> error message "The option to upgrade will not be available at this time
> because set up was unable to load the file d\1386\WINNTUPG\NETUPGRD.DLL .
> The system cannot find the file specified"
> Is it a problem with the disk?
>
>

[Rick \Nutcase\ Rogers]

Hi Mick,

Clean the CD.
Clean the CD drive lens (any commercial product will do).
DISABLE your Antivirus software.
Try again.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"mick" > wrote in message
...
> I have a new copy of XP Pro I want to install but when I start I get the
> error message "The option to upgrade will not be available at this time
> because set up was unable to load the file d\1386\WINNTUPG\NETUPGRD.DLL .
> The system cannot find the file specified"
> Is it a problem with the disk?
>
>