Windows XP cd

[Mark]

when I bought my new pc last week it came with windows xp pre-installed and
no cd. So can someone tell me where I can get an xp cd?


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003

[rifleman]

In ,
Mark > addressed his navel and typed:
> when I bought my new pc last week it came with windows xp
> pre-installed and no cd. So can someone tell me where I can get an xp
> cd?
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003

Any computer store.

Did you not get a recovery CD?

[Robert Michon]

Check with your computer's manufacturer. At the very least, they should
have provided a recovery CD.

--
Bob Michon
Associate Expert
Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
___
"Mark" > wrote in message
...
> when I bought my new pc last week it came with windows xp pre-installed
and
> no cd. So can someone tell me where I can get an xp cd?
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
>
>

[Mike Brannigan [MSFT]]

Mark,

There is no requirement for the OEM to provide you with a complete Windows
XP CD ROM or even a Recovery CD. They should provide a means to recover the
PC to as shipped from factory - this may be via a boot floppy or even a
special key sequence at start-up.
For more information you should consult your manuals and the PC OEM. (Dell,
HP etc or the system builder if a bespoke system)
It may also be the case that the primary contents of the CD ROM - i.e. the
i386 folder are placed on the hard drive to allow you to add components
without the need for the original CD.

--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions.
Please use these newsgroups

"Mark" > wrote in message
...
> when I bought my new pc last week it came with windows xp pre-installed
and
> no cd. So can someone tell me where I can get an xp cd?
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
>
>

[Jupiter Jones [MVP]]

Robert;
The only requirement is for the seller to provide a way to restore the
computer.
Some sellers (HP is one) fulfill this requirement with a hidden
partition on the hard drive.
The owner can usually get a CD if they are willing to pay for it,
usually less than $20.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Robert Michon" > wrote in message
...
> Check with your computer's manufacturer. At the very least, they
should
> have provided a recovery CD.
>
> --
> Bob Michon
> Associate Expert
> Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> ___
> "Mark" > wrote in message
> ...
> > when I bought my new pc last week it came with windows xp
pre-installed
> and
> > no cd. So can someone tell me where I can get an xp cd?
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> >
> >
>
>

[Lorne Smith]

Hey Mike... I really do think MS should review this policy with their OEM's
and make them provide a proper installer disc... I mean.. just look at the
1000's of people who have posted in here moaning about that.....

There's nothing more annoying that having your system crap out on you and
you end up having to do a factory restore and lose all your work when a
repair installation would have fixed it :)

Just my 2p worth :)

Lorne


"Mike Brannigan [MSFT]" > wrote in message
...
> Mark,
>
> There is no requirement for the OEM to provide you with a complete Windows
> XP CD ROM or even a Recovery CD. They should provide a means to recover
the
> PC to as shipped from factory - this may be via a boot floppy or even a
> special key sequence at start-up.
> For more information you should consult your manuals and the PC OEM.
(Dell,
> HP etc or the system builder if a bespoke system)
> It may also be the case that the primary contents of the CD ROM - i.e. the
> i386 folder are placed on the hard drive to allow you to add components
> without the need for the original CD.
>
> --
> Regards,
>
> Mike
> --
> Mike Brannigan [Microsoft]
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights
>
> Please note I cannot respond to e-mailed questions.
> Please use these newsgroups
>
> "Mark" > wrote in message
> ...
> > when I bought my new pc last week it came with windows xp pre-installed
> and
> > no cd. So can someone tell me where I can get an xp cd?
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> >
> >
>
>

[John E. Carty]

Some restore disk actually allow a non-destructive (repair) reload of
Windows :-)


"Lorne Smith" > wrote in message
...
> Hey Mike... I really do think MS should review this policy with their
OEM's
> and make them provide a proper installer disc... I mean.. just look at the
> 1000's of people who have posted in here moaning about that.....
>
> There's nothing more annoying that having your system crap out on you and
> you end up having to do a factory restore and lose all your work when a
> repair installation would have fixed it :)
>
> Just my 2p worth :)
>
> Lorne
>
>
> "Mike Brannigan [MSFT]" > wrote in message
> ...
> > Mark,
> >
> > There is no requirement for the OEM to provide you with a complete
Windows
> > XP CD ROM or even a Recovery CD. They should provide a means to recover
> the
> > PC to as shipped from factory - this may be via a boot floppy or even a
> > special key sequence at start-up.
> > For more information you should consult your manuals and the PC OEM.
> (Dell,
> > HP etc or the system builder if a bespoke system)
> > It may also be the case that the primary contents of the CD ROM - i.e.
the
> > i386 folder are placed on the hard drive to allow you to add components
> > without the need for the original CD.
> >
> > --
> > Regards,
> >
> > Mike
> > --
> > Mike Brannigan [Microsoft]
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights
> >
> > Please note I cannot respond to e-mailed questions.
> > Please use these newsgroups
> >
> > "Mark" > wrote in message
> > ...
> > > when I bought my new pc last week it came with windows xp
pre-installed
> > and
> > > no cd. So can someone tell me where I can get an xp cd?
> > >
> > >
> > > ---
> > > Outgoing mail is certified Virus Free.
> > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> > >
> > >
> >
> >
>
>

[Robert Michon]

Jupiter, I did not say the manufacturer was required to do so, I said to
check with the manufacturer, and at the very least they should have provided
a restore CD (which was my opinion, not my interpretation of any policy).

At any rate, according to Mike Brannigan's post, even a means to recover the
system is not required. I agree with the follow up posts that this policy
should be reviewed.

--
Bob Michon
Associate Expert
Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
___
"Jupiter Jones [MVP]" > wrote in message
...
> Robert;
> The only requirement is for the seller to provide a way to restore the
> computer.
> Some sellers (HP is one) fulfill this requirement with a hidden
> partition on the hard drive.
> The owner can usually get a CD if they are willing to pay for it,
> usually less than $20.
>
> --
> Jupiter Jones [MVP]
> An easier way to read newsgroup messages:
> http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> Please respond to newsgroup only for everyone's benefit.
>
>
> "Robert Michon" > wrote in message
> ...
> > Check with your computer's manufacturer. At the very least, they
> should
> > have provided a recovery CD.
> >
> > --
> > Bob Michon
> > Associate Expert
> > Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > ___
> > "Mark" > wrote in message
> > ...
> > > when I bought my new pc last week it came with windows xp
> pre-installed
> > and
> > > no cd. So can someone tell me where I can get an xp cd?
> > >
> > >
> > > ---
> > > Outgoing mail is certified Virus Free.
> > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> > >
> > >
> >
> >
>
>

[Jupiter Jones [MVP]]

Robert;
You are misunderstanding what Mike said "They should provide a means
to recover the
PC to as shipped from factory..."
The manufacturer has to provide some method.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Robert Michon" > wrote in message
...
> Jupiter, I did not say the manufacturer was required to do so, I
said to
> check with the manufacturer, and at the very least they should have
provided
> a restore CD (which was my opinion, not my interpretation of any
policy).
>
> At any rate, according to Mike Brannigan's post, even a means to
recover the
> system is not required. I agree with the follow up posts that this
policy
> should be reviewed.
>
> --
> Bob Michon
> Associate Expert
> Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> ___
> "Jupiter Jones [MVP]" > wrote in message
> ...
> > Robert;
> > The only requirement is for the seller to provide a way to restore
the
> > computer.
> > Some sellers (HP is one) fulfill this requirement with a hidden
> > partition on the hard drive.
> > The owner can usually get a CD if they are willing to pay for it,
> > usually less than $20.
> >
> > --
> > Jupiter Jones [MVP]
> > An easier way to read newsgroup messages:
> > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > Please respond to newsgroup only for everyone's benefit.
> >
> >
> > "Robert Michon" > wrote in message
> > ...
> > > Check with your computer's manufacturer. At the very least,
they
> > should
> > > have provided a recovery CD.
> > >
> > > --
> > > Bob Michon
> > > Associate Expert
> > > Expert
Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > ___
> > > "Mark" > wrote in message
> > > ...
> > > > when I bought my new pc last week it came with windows xp
> > pre-installed
> > > and
> > > > no cd. So can someone tell me where I can get an xp cd?
> > > >
> > > >
> > > > ---
> > > > Outgoing mail is certified Virus Free.
> > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > Version: 6.0.491 / Virus Database: 290 - Release Date:
18/06/2003
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Robert Michon]

Ok enough with the big ****** contest.

Lets look at Mikes post shall we?

"There is no requirement for the OEM to provide you with a complete Windows
XP CD ROM or even a Recovery CD."
Interpreted as They (OEMs) do not have to provide a Windows XP CD or even a
Recovery CD.

Follow me so far? Lets continue...

"They should provide a means to recover the PC to as shipped from factory -
this may be via a boot floppy or even a special key sequence at start-up."

Interpretation of the sentence as written: By preceding "provide a
means...." with the word "should", it implies the manufacturer may but is
not required to provide a means to restore the system as shipped, as
opposed to "has to provide..." as you state.

Now I don't know about you, but just because I should do something, by no
means implies that I will, must, or am required to do it.

My original response stated the OEM should have provided a recovery CD (this
was opinion on my part because this seems much more common among
manufacturers than providing an actual Windows XP install CD). Based on the
fact that OEMs are not required to provide a recovery CD (as stated by Mike
Branigan), the response was correct, and referring Ali to the manufacturer
would allow him or her to verify just what the computer manufacturer
provides as a means for system recovery, if anything at all.

I do believe the "should" may have been a mistake for "must" but since an MS
rep posted it as "should", as written, it seems there is no requirement by
the manufacturer to provide anything or any means to restore the system. I
do agree failing to provide some means is bad business, but that is their
call, not mine, I ship all systems with their own Genuine MS install CD
unless it is part of a volume licensing deal, in which case, they already
have the install medium.

--
Bob Michon
Associate Expert
Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
___
"Jupiter Jones [MVP]" > wrote in message
...
> Robert;
> You are misunderstanding what Mike said "They should provide a means
> to recover the
> PC to as shipped from factory..."
> The manufacturer has to provide some method.
>
> --
> Jupiter Jones [MVP]
> An easier way to read newsgroup messages:
> http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> Please respond to newsgroup only for everyone's benefit.
>
>
> "Robert Michon" > wrote in message
> ...
> > Jupiter, I did not say the manufacturer was required to do so, I
> said to
> > check with the manufacturer, and at the very least they should have
> provided
> > a restore CD (which was my opinion, not my interpretation of any
> policy).
> >
> > At any rate, according to Mike Brannigan's post, even a means to
> recover the
> > system is not required. I agree with the follow up posts that this
> policy
> > should be reviewed.
> >
> > --
> > Bob Michon
> > Associate Expert
> > Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > ___
> > "Jupiter Jones [MVP]" > wrote in message
> > ...
> > > Robert;
> > > The only requirement is for the seller to provide a way to restore
> the
> > > computer.
> > > Some sellers (HP is one) fulfill this requirement with a hidden
> > > partition on the hard drive.
> > > The owner can usually get a CD if they are willing to pay for it,
> > > usually less than $20.
> > >
> > > --
> > > Jupiter Jones [MVP]
> > > An easier way to read newsgroup messages:
> > > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > > Please respond to newsgroup only for everyone's benefit.
> > >
> > >
> > > "Robert Michon" > wrote in message
> > > ...
> > > > Check with your computer's manufacturer. At the very least,
> they
> > > should
> > > > have provided a recovery CD.
> > > >
> > > > --
> > > > Bob Michon
> > > > Associate Expert
> > > > Expert
> Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > > ___
> > > > "Mark" > wrote in message
> > > > ...
> > > > > when I bought my new pc last week it came with windows xp
> > > pre-installed
> > > > and
> > > > > no cd. So can someone tell me where I can get an xp cd?
> > > > >
> > > > >
> > > > > ---
> > > > > Outgoing mail is certified Virus Free.
> > > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > > Version: 6.0.491 / Virus Database: 290 - Release Date:
> 18/06/2003
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Jupiter Jones [MVP]]

Robert;
Change "should" to "has to provide".
The point is the OEM MUST provide a method to restore the computer to
original.

Read Mikes signature for further explanation.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Robert Michon" > wrote in message
...
> Ok enough with the big ****** contest.
>
> Lets look at Mikes post shall we?
>
> "There is no requirement for the OEM to provide you with a complete
Windows
> XP CD ROM or even a Recovery CD."
> Interpreted as They (OEMs) do not have to provide a Windows XP CD or
even a
> Recovery CD.
>
> Follow me so far? Lets continue...
>
> "They should provide a means to recover the PC to as shipped from
factory -
> this may be via a boot floppy or even a special key sequence at
start-up."
>
> Interpretation of the sentence as written: By preceding "provide a
> means...." with the word "should", it implies the manufacturer may
but is
> not required to provide a means to restore the system as shipped,
as
> opposed to "has to provide..." as you state.

SNIPPED>

> I do believe the "should" may have been a mistake for "must" but
since an MS
> rep posted it as "should", as written, it seems there is no
requirement by
> the manufacturer to provide anything or any means to restore the
system. I
> do agree failing to provide some means is bad business, but that is
their
> call, not mine, I ship all systems with their own Genuine MS install
CD
> unless it is part of a volume licensing deal, in which case, they
already
> have the install medium.
>
> --
> Bob Michon
> Associate Expert
> Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> ___
> "Jupiter Jones [MVP]" > wrote in message
> ...
> > Robert;
> > You are misunderstanding what Mike said "They should provide a
means
> > to recover the
> > PC to as shipped from factory..."
> > The manufacturer has to provide some method.
> >
> > --
> > Jupiter Jones [MVP]
> > An easier way to read newsgroup messages:
> > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > Please respond to newsgroup only for everyone's benefit.
> >
> >
> > "Robert Michon" > wrote in message
> > ...
> > > Jupiter, I did not say the manufacturer was required to do so, I
> > said to
> > > check with the manufacturer, and at the very least they should
have
> > provided
> > > a restore CD (which was my opinion, not my interpretation of any
> > policy).
> > >
> > > At any rate, according to Mike Brannigan's post, even a means to
> > recover the
> > > system is not required. I agree with the follow up posts that
this
> > policy
> > > should be reviewed.
> > >
> > > --
> > > Bob Michon
> > > Associate Expert
> > > Expert
Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > ___
> > > "Jupiter Jones [MVP]" > wrote in
message
> > > ...
> > > > Robert;
> > > > The only requirement is for the seller to provide a way to
restore
> > the
> > > > computer.
> > > > Some sellers (HP is one) fulfill this requirement with a
hidden
> > > > partition on the hard drive.
> > > > The owner can usually get a CD if they are willing to pay for
it,
> > > > usually less than $20.
> > > >
> > > > --
> > > > Jupiter Jones [MVP]
> > > > An easier way to read newsgroup messages:
> > > >
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > > > Please respond to newsgroup only for everyone's benefit.
> > > >
> > > >
> > > > "Robert Michon" > wrote in message
> > > > ...
> > > > > Check with your computer's manufacturer. At the very least,

> > they
> > > > should
> > > > > have provided a recovery CD.
> > > > >
> > > > > --
> > > > > Bob Michon
> > > > > Associate Expert
> > > > > Expert
> > Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > > > ___
> > > > > "Mark" > wrote in message
> > > > > ...
> > > > > > when I bought my new pc last week it came with windows xp
> > > > pre-installed
> > > > > and
> > > > > > no cd. So can someone tell me where I can get an xp cd?
> > > > > >
> > > > > >
> > > > > > ---
> > > > > > Outgoing mail is certified Virus Free.
> > > > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > > > Version: 6.0.491 / Virus Database: 290 - Release Date:
> > 18/06/2003
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Paul]

lmao, great posts, i enjoyed reading them especially
the "big ****** contest" part. :)
>-----Original Message-----
>Robert;
>Change "should" to "has to provide".
>The point is the OEM MUST provide a method to restore
the computer to
>original.
>
>Read Mikes signature for further explanation.
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Robert Michon" > wrote in message
...
>> Ok enough with the big ****** contest.
>>
>> Lets look at Mikes post shall we?
>>
>> "There is no requirement for the OEM to provide you
with a complete
>Windows
>> XP CD ROM or even a Recovery CD."
>> Interpreted as They (OEMs) do not have to provide a
Windows XP CD or
>even a
>> Recovery CD.
>>
>> Follow me so far? Lets continue...
>>
>> "They should provide a means to recover the PC to as
shipped from
>factory -
>> this may be via a boot floppy or even a special key
sequence at
>start-up."
>>
>> Interpretation of the sentence as written: By
preceding "provide a
>> means...." with the word "should", it implies the
manufacturer may
>but is
>> not required to provide a means to restore the system
as shipped,
>as
>> opposed to "has to provide..." as you state.
>
>SNIPPED>
>
>> I do believe the "should" may have been a mistake
for "must" but
>since an MS
>> rep posted it as "should", as written, it seems there
is no
>requirement by
>> the manufacturer to provide anything or any means to
restore the
>system. I
>> do agree failing to provide some means is bad
business, but that is
>their
>> call, not mine, I ship all systems with their own
Genuine MS install
>CD
>> unless it is part of a volume licensing deal, in which
case, they
>already
>> have the install medium.
>>
>> --
>> Bob Michon
>> Associate Expert
>> Expert Zone---
http://microsoft.com/windowsxp/expertzone/default.asp
>> ___
>> "Jupiter Jones [MVP]" >
wrote in message
>> ...
>> > Robert;
>> > You are misunderstanding what Mike said "They should
provide a
>means
>> > to recover the
>> > PC to as shipped from factory..."
>> > The manufacturer has to provide some method.
>> >
>> > --
>> > Jupiter Jones [MVP]
>> > An easier way to read newsgroup messages:
>> >
http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
tup.asp
>> > Please respond to newsgroup only for everyone's
benefit.
>> >
>> >
>> > "Robert Michon" > wrote in
message
>> > ...
>> > > Jupiter, I did not say the manufacturer was
required to do so, I
>> > said to
>> > > check with the manufacturer, and at the very least
they should
>have
>> > provided
>> > > a restore CD (which was my opinion, not my
interpretation of any
>> > policy).
>> > >
>> > > At any rate, according to Mike Brannigan's post,
even a means to
>> > recover the
>> > > system is not required. I agree with the follow
up posts that
>this
>> > policy
>> > > should be reviewed.
>> > >
>> > > --
>> > > Bob Michon
>> > > Associate Expert
>> > > Expert
>Zone---
http://microsoft.com/windowsxp/expertzone/default.asp
>> > > ___
>> > > "Jupiter Jones [MVP]"
> wrote in
>message
>> > > ...
>> > > > Robert;
>> > > > The only requirement is for the seller to
provide a way to
>restore
>> > the
>> > > > computer.
>> > > > Some sellers (HP is one) fulfill this
requirement with a
>hidden
>> > > > partition on the hard drive.
>> > > > The owner can usually get a CD if they are
willing to pay for
>it,
>> > > > usually less than $20.
>> > > >
>> > > > --
>> > > > Jupiter Jones [MVP]
>> > > > An easier way to read newsgroup messages:
>> > > >
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>> > > > Please respond to newsgroup only for everyone's
benefit.
>> > > >
>> > > >
>> > > > "Robert Michon" > wrote
in message
>> > > > ...
>> > > > > Check with your computer's manufacturer. At
the very least,
>
>> > they
>> > > > should
>> > > > > have provided a recovery CD.
>> > > > >
>> > > > > --
>> > > > > Bob Michon
>> > > > > Associate Expert
>> > > > > Expert
>> > Zone---
http://microsoft.com/windowsxp/expertzone/default.asp
>> > > > > ___
>> > > > > "Mark" > wrote in
message
>> > > > > news:OxgKa.1354$Nj3.432@news-
binary.blueyonder.co.uk...
>> > > > > > when I bought my new pc last week it came
with windows xp
>> > > > pre-installed
>> > > > > and
>> > > > > > no cd. So can someone tell me where I can
get an xp cd?
>> > > > > >
>> > > > > >
>> > > > > > ---
>> > > > > > Outgoing mail is certified Virus Free.
>> > > > > > Checked by AVG anti-virus system
(http://www.grisoft.com).
>> > > > > > Version: 6.0.491 / Virus Database: 290 -
Release Date:
>> > 18/06/2003
>> > > > > >
>> > > > > >
>> > > > >
>> > > > >
>> > > >
>> > > >
>> > >
>> > >
>> >
>> >
>>
>>
>
>
>.
>

[Lorne Smith]

"Some" do yes... most do not...

"John E. Carty" > wrote in message
.. .
> Some restore disk actually allow a non-destructive (repair) reload of
> Windows :-)
>
>
> "Lorne Smith" > wrote in message
> ...
> > Hey Mike... I really do think MS should review this policy with their
> OEM's
> > and make them provide a proper installer disc... I mean.. just look at
the
> > 1000's of people who have posted in here moaning about that.....
> >
> > There's nothing more annoying that having your system crap out on you
and
> > you end up having to do a factory restore and lose all your work when a
> > repair installation would have fixed it :)
> >
> > Just my 2p worth :)
> >
> > Lorne
> >
> >
> > "Mike Brannigan [MSFT]" > wrote in message
> > ...
> > > Mark,
> > >
> > > There is no requirement for the OEM to provide you with a complete
> Windows
> > > XP CD ROM or even a Recovery CD. They should provide a means to
recover
> > the
> > > PC to as shipped from factory - this may be via a boot floppy or even
a
> > > special key sequence at start-up.
> > > For more information you should consult your manuals and the PC OEM.
> > (Dell,
> > > HP etc or the system builder if a bespoke system)
> > > It may also be the case that the primary contents of the CD ROM - i.e.
> the
> > > i386 folder are placed on the hard drive to allow you to add
components
> > > without the need for the original CD.
> > >
> > > --
> > > Regards,
> > >
> > > Mike
> > > --
> > > Mike Brannigan [Microsoft]
> > >
> > > This posting is provided "AS IS" with no warranties, and confers no
> > > rights
> > >
> > > Please note I cannot respond to e-mailed questions.
> > > Please use these newsgroups
> > >
> > > "Mark" > wrote in message
> > > ...
> > > > when I bought my new pc last week it came with windows xp
> pre-installed
> > > and
> > > > no cd. So can someone tell me where I can get an xp cd?
> > > >
> > > >
> > > > ---
> > > > Outgoing mail is certified Virus Free.
> > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Mike Brannigan [MSFT]]

Robert,

I cannot make a statement in a public group that mandates an absolute action
by third parties that may be under various licensing and contractual
arrangements with Microsoft.

Hence the use of "should" and "may" etc in most of my posts.
This is a requirement of Microsoft employee posting in the peer to peer
newsgroups.

From a grammatical perspective if a party is under a requirement to do
something (a "has to" or "must" situation) and they have been informed of
this
requirement then the use of the word "should" is appropriate. See any
common thesaurus for the synonymy's for "should" - results "have to" "must"
"ought"

Either way - some form of recovery option is usually supplied with an OEM
PC.
If not then contact the OEM to clarify the situation.
--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions.
Please use these newsgroups

"Robert Michon" > wrote in message
...
> Ok enough with the big ****** contest.
>
> Lets look at Mikes post shall we?
>
> "There is no requirement for the OEM to provide you with a complete
Windows
> XP CD ROM or even a Recovery CD."
> Interpreted as They (OEMs) do not have to provide a Windows XP CD or even
a
> Recovery CD.
>
> Follow me so far? Lets continue...
>
> "They should provide a means to recover the PC to as shipped from
factory -
> this may be via a boot floppy or even a special key sequence at start-up."
>
> Interpretation of the sentence as written: By preceding "provide a
> means...." with the word "should", it implies the manufacturer may but is
> not required to provide a means to restore the system as shipped, as
> opposed to "has to provide..." as you state.
>
> Now I don't know about you, but just because I should do something, by no
> means implies that I will, must, or am required to do it.
>
> My original response stated the OEM should have provided a recovery CD
(this
> was opinion on my part because this seems much more common among
> manufacturers than providing an actual Windows XP install CD). Based on
the
> fact that OEMs are not required to provide a recovery CD (as stated by
Mike
> Branigan), the response was correct, and referring Ali to the manufacturer
> would allow him or her to verify just what the computer manufacturer
> provides as a means for system recovery, if anything at all.
>
> I do believe the "should" may have been a mistake for "must" but since an
MS
> rep posted it as "should", as written, it seems there is no requirement by
> the manufacturer to provide anything or any means to restore the system.
I
> do agree failing to provide some means is bad business, but that is their
> call, not mine, I ship all systems with their own Genuine MS install CD
> unless it is part of a volume licensing deal, in which case, they already
> have the install medium.
>
> --
> Bob Michon
> Associate Expert
> Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> ___
> "Jupiter Jones [MVP]" > wrote in message
> ...
> > Robert;
> > You are misunderstanding what Mike said "They should provide a means
> > to recover the
> > PC to as shipped from factory..."
> > The manufacturer has to provide some method.
> >
> > --
> > Jupiter Jones [MVP]
> > An easier way to read newsgroup messages:
> > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > Please respond to newsgroup only for everyone's benefit.
> >
> >
> > "Robert Michon" > wrote in message
> > ...
> > > Jupiter, I did not say the manufacturer was required to do so, I
> > said to
> > > check with the manufacturer, and at the very least they should have
> > provided
> > > a restore CD (which was my opinion, not my interpretation of any
> > policy).
> > >
> > > At any rate, according to Mike Brannigan's post, even a means to
> > recover the
> > > system is not required. I agree with the follow up posts that this
> > policy
> > > should be reviewed.
> > >
> > > --
> > > Bob Michon
> > > Associate Expert
> > > Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > ___
> > > "Jupiter Jones [MVP]" > wrote in message
> > > ...
> > > > Robert;
> > > > The only requirement is for the seller to provide a way to restore
> > the
> > > > computer.
> > > > Some sellers (HP is one) fulfill this requirement with a hidden
> > > > partition on the hard drive.
> > > > The owner can usually get a CD if they are willing to pay for it,
> > > > usually less than $20.
> > > >
> > > > --
> > > > Jupiter Jones [MVP]
> > > > An easier way to read newsgroup messages:
> > > > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > > > Please respond to newsgroup only for everyone's benefit.
> > > >
> > > >
> > > > "Robert Michon" > wrote in message
> > > > ...
> > > > > Check with your computer's manufacturer. At the very least,
> > they
> > > > should
> > > > > have provided a recovery CD.
> > > > >
> > > > > --
> > > > > Bob Michon
> > > > > Associate Expert
> > > > > Expert
> > Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > > > ___
> > > > > "Mark" > wrote in message
> > > > > ...
> > > > > > when I bought my new pc last week it came with windows xp
> > > > pre-installed
> > > > > and
> > > > > > no cd. So can someone tell me where I can get an xp cd?
> > > > > >
> > > > > >
> > > > > > ---
> > > > > > Outgoing mail is certified Virus Free.
> > > > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > > > Version: 6.0.491 / Virus Database: 290 - Release Date:
> > 18/06/2003
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Robert Michon]

Thank You for that clarification and just for the record, isn't this just
about the way this entire thread started? I guess I am not so dumb after
all :-)

Mike Brannigan[MSFT] 6/26/2003 6:49 AM
"Either way - some form of recovery option is usually supplied with an OEM
PC.
If not then contact the OEM to clarify the situation."

Robert Michon 6/25/2003 8:47 AM
"Check with your computer's manufacturer. At the very least, they should
have provided a recovery CD."

--
Bob Michon
Associate Expert
Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
___
"Mike Brannigan [MSFT]" > wrote in message
...
> Robert,
>
> I cannot make a statement in a public group that mandates an absolute
action
> by third parties that may be under various licensing and contractual
> arrangements with Microsoft.
>
> Hence the use of "should" and "may" etc in most of my posts.
> This is a requirement of Microsoft employee posting in the peer to peer
> newsgroups.
>
> From a grammatical perspective if a party is under a requirement to do
> something (a "has to" or "must" situation) and they have been informed of
> this
> requirement then the use of the word "should" is appropriate. See any
> common thesaurus for the synonymy's for "should" - results "have to"
"must"
> "ought"
>
> Either way - some form of recovery option is usually supplied with an OEM
> PC.
> If not then contact the OEM to clarify the situation.
> --
> Regards,
>
> Mike
> --
> Mike Brannigan [Microsoft]
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights
>
> Please note I cannot respond to e-mailed questions.
> Please use these newsgroups
>
> "Robert Michon" > wrote in message
> ...
> > Ok enough with the big ****** contest.
> >
> > Lets look at Mikes post shall we?
> >
> > "There is no requirement for the OEM to provide you with a complete
> Windows
> > XP CD ROM or even a Recovery CD."
> > Interpreted as They (OEMs) do not have to provide a Windows XP CD or
even
> a
> > Recovery CD.
> >
> > Follow me so far? Lets continue...
> >
> > "They should provide a means to recover the PC to as shipped from
> factory -
> > this may be via a boot floppy or even a special key sequence at
start-up."
> >
> > Interpretation of the sentence as written: By preceding "provide a
> > means...." with the word "should", it implies the manufacturer may but
is
> > not required to provide a means to restore the system as shipped, as
> > opposed to "has to provide..." as you state.
> >
> > Now I don't know about you, but just because I should do something, by
no
> > means implies that I will, must, or am required to do it.
> >
> > My original response stated the OEM should have provided a recovery CD
> (this
> > was opinion on my part because this seems much more common among
> > manufacturers than providing an actual Windows XP install CD). Based on
> the
> > fact that OEMs are not required to provide a recovery CD (as stated by
> Mike
> > Branigan), the response was correct, and referring Ali to the
manufacturer
> > would allow him or her to verify just what the computer manufacturer
> > provides as a means for system recovery, if anything at all.
> >
> > I do believe the "should" may have been a mistake for "must" but since
an
> MS
> > rep posted it as "should", as written, it seems there is no requirement
by
> > the manufacturer to provide anything or any means to restore the system.
> I
> > do agree failing to provide some means is bad business, but that is
their
> > call, not mine, I ship all systems with their own Genuine MS install CD
> > unless it is part of a volume licensing deal, in which case, they
already
> > have the install medium.
> >
> > --
> > Bob Michon
> > Associate Expert
> > Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > ___
> > "Jupiter Jones [MVP]" > wrote in message
> > ...
> > > Robert;
> > > You are misunderstanding what Mike said "They should provide a means
> > > to recover the
> > > PC to as shipped from factory..."
> > > The manufacturer has to provide some method.
> > >
> > > --
> > > Jupiter Jones [MVP]
> > > An easier way to read newsgroup messages:
> > > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > > Please respond to newsgroup only for everyone's benefit.
> > >
> > >
> > > "Robert Michon" > wrote in message
> > > ...
> > > > Jupiter, I did not say the manufacturer was required to do so, I
> > > said to
> > > > check with the manufacturer, and at the very least they should have
> > > provided
> > > > a restore CD (which was my opinion, not my interpretation of any
> > > policy).
> > > >
> > > > At any rate, according to Mike Brannigan's post, even a means to
> > > recover the
> > > > system is not required. I agree with the follow up posts that this
> > > policy
> > > > should be reviewed.
> > > >
> > > > --
> > > > Bob Michon
> > > > Associate Expert
> > > > Expert Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > > ___
> > > > "Jupiter Jones [MVP]" > wrote in message
> > > > ...
> > > > > Robert;
> > > > > The only requirement is for the seller to provide a way to restore
> > > the
> > > > > computer.
> > > > > Some sellers (HP is one) fulfill this requirement with a hidden
> > > > > partition on the hard drive.
> > > > > The owner can usually get a CD if they are willing to pay for it,
> > > > > usually less than $20.
> > > > >
> > > > > --
> > > > > Jupiter Jones [MVP]
> > > > > An easier way to read newsgroup messages:
> > > > > http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> > > > > Please respond to newsgroup only for everyone's benefit.
> > > > >
> > > > >
> > > > > "Robert Michon" > wrote in message
> > > > > ...
> > > > > > Check with your computer's manufacturer. At the very least,
> > > they
> > > > > should
> > > > > > have provided a recovery CD.
> > > > > >
> > > > > > --
> > > > > > Bob Michon
> > > > > > Associate Expert
> > > > > > Expert
> > > Zone---http://microsoft.com/windowsxp/expertzone/default.asp
> > > > > > ___
> > > > > > "Mark" > wrote in message
> > > > > > ...
> > > > > > > when I bought my new pc last week it came with windows xp
> > > > > pre-installed
> > > > > > and
> > > > > > > no cd. So can someone tell me where I can get an xp cd?
> > > > > > >
> > > > > > >
> > > > > > > ---
> > > > > > > Outgoing mail is certified Virus Free.
> > > > > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > > > > Version: 6.0.491 / Virus Database: 290 - Release Date:
> > > 18/06/2003
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
>

[D.Currie]

Unfortunately, this is something buyers find out after they've purchased a
computer. Which is why many purchase their second computer from a small shop
that custom builds and provides a real CD.

Part of the problem is that computers are marketed as being so darned user
friendly and reliable when they really aren't. People who would never dream
of doing their own plumbing work or repairing a freezer or tearing apart
their car's engine or drilling their own teeth will routinely start fiddling
with their computers to the point of meltdown, then go ballistic because
they never backed up their data and now they figure out that the only option
for do-it-yourself surgery is to start fresh.

On the other hand, people who really know computers will have their data
backed up or know that it's at risk, and they'll know what their recovery
options are. They won't have six years of precious, non-backed-up data on a
computer that's been upgraded from 3.1 to 95 to 98 to xp and is now making
an ominous clicking sound.

"Lorne Smith" > wrote in message
...
> "Some" do yes... most do not...
>
> "John E. Carty" > wrote in message
> .. .
> > Some restore disk actually allow a non-destructive (repair) reload of
> > Windows :-)
> >
> >
> > "Lorne Smith" > wrote in message
> > ...
> > > Hey Mike... I really do think MS should review this policy with their
> > OEM's
> > > and make them provide a proper installer disc... I mean.. just look at
> the
> > > 1000's of people who have posted in here moaning about that.....
> > >
> > > There's nothing more annoying that having your system crap out on you
> and
> > > you end up having to do a factory restore and lose all your work when
a
> > > repair installation would have fixed it :)
> > >
> > > Just my 2p worth :)
> > >
> > > Lorne
> > >
> > >
> > > "Mike Brannigan [MSFT]" > wrote in
message
> > > ...
> > > > Mark,
> > > >
> > > > There is no requirement for the OEM to provide you with a complete
> > Windows
> > > > XP CD ROM or even a Recovery CD. They should provide a means to
> recover
> > > the
> > > > PC to as shipped from factory - this may be via a boot floppy or
even
> a
> > > > special key sequence at start-up.
> > > > For more information you should consult your manuals and the PC OEM.
> > > (Dell,
> > > > HP etc or the system builder if a bespoke system)
> > > > It may also be the case that the primary contents of the CD ROM -
i.e.
> > the
> > > > i386 folder are placed on the hard drive to allow you to add
> components
> > > > without the need for the original CD.
> > > >
> > > > --
> > > > Regards,
> > > >
> > > > Mike
> > > > --
> > > > Mike Brannigan [Microsoft]
> > > >
> > > > This posting is provided "AS IS" with no warranties, and confers no
> > > > rights
> > > >
> > > > Please note I cannot respond to e-mailed questions.
> > > > Please use these newsgroups
> > > >
> > > > "Mark" > wrote in message
> > > > ...
> > > > > when I bought my new pc last week it came with windows xp
> > pre-installed
> > > > and
> > > > > no cd. So can someone tell me where I can get an xp cd?
> > > > >
> > > > >
> > > > > ---
> > > > > Outgoing mail is certified Virus Free.
> > > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > > Version: 6.0.491 / Virus Database: 290 - Release Date: 18/06/2003
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>