Re: Windows XP Home CD

[Carey Frisch [MVP]]

Please contact the manufacturer of your computer and ask
them the same questions.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------------------

"Brett" > wrote in message:
...

| My windows XP Home Edition came pre-loaded on my pc - how
| do I onbtain a copy of the cd for access to files the
| sytem restore process requests from the XP cd when trying
| to restart the computer? I understand that the XP OS is
| in hidden partitions in the hard drive - did I not pay
| for the software when buying the pc and the cd should be
| available to me? Thank you.

[CS]

On Tue, 13 Jan 2004 04:47:26 -0800, "Brett"
> wrote:

>My windows XP Home Edition came pre-loaded on my pc - how
>do I onbtain a copy of the cd for access to files the
>sytem restore process requests from the XP cd when trying
>to restart the computer? I understand that the XP OS is
>in hidden partitions in the hard drive - did I not pay
>for the software when buying the pc and the cd should be
>available to me? Thank you.

Some makers (most notably - Compaq and HP) do not provide restore or
installation disks but rather use a hidden restore partition. You
will have to call the maker of your PC and order a set of restore
disks. They will probably charge you a nominal fee plus shipping and
handling.

[Bruce Chambers]

Greetings --

Your only recourse is to contact the manufacturer of the computer.

Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs, like Dell and Gateway, do
provide a full OEM installation CD, that does permit custom
installations and repairs. Many uncaring OEMs, such as Compaq, HP,
and Sony, however, in an effort to save pennies and reduce their
support costs by having to hire support people that need only say
"Boot from the Recovery CD to return your PC to its original
condition," provide only a CD bearing a disk image of the hard drive
as it left the factory. These Recovery/Restore CDs cannot perform
normal installations, nor can they be used to do any sort of
customizations.


Bruce Chambers

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"Brett" > wrote in message
...
> My windows XP Home Edition came pre-loaded on my pc - how
> do I onbtain a copy of the cd for access to files the
> sytem restore process requests from the XP cd when trying
> to restart the computer? I understand that the XP OS is
> in hidden partitions in the hard drive - did I not pay
> for the software when buying the pc and the cd should be
> available to me? Thank you.