Missing Help and Support

[TootsiePop@fastermail.com]

Don't know what happened, but all of a sudden, my Dell computer won't
load Help and Support. Can someone please help me restore it? I click
on it, the hourglass comes on for a couple of seconds and then goes
away and Help won't load. Nothing else is acting up. I haven't
installed anything lately or removed anything.

TootsiePop

[Dr Robin Bignall]

On Sun, 04 May 2003 17:03:13 GMT, wrote:

>Don't know what happened, but all of a sudden, my Dell computer won't
>load Help and Support. Can someone please help me restore it? I click
>on it, the hourglass comes on for a couple of seconds and then goes
>away and Help won't load. Nothing else is acting up. I haven't
>installed anything lately or removed anything.
>
The following is a set of instructions on how to rebuild 'help and
support'. I have never had problems, so have not tried it.
>1. It is important to note if you have recently made alterations to your computer before this problem occurred, or if the Help and
>Support Center ever worked correctly. If you have recently made alterations to your computer before this problem occurred, try to
>undo the changes you made or uninstall the hardware or software that could have caused the issue. After you do so, test to determine
>if the issue is resolved, and if it is, skip the remaining steps. If the issue is not resolved, continue to the next step.
> 2. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center:
>
> a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop
>helpsvc" (without the quotation marks), and then press ENTER.
>
> b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks), where <windir> is the Windows folder, and then press
>ENTER.
>
> c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER.
>
> d. Type "cd binaries" (without the quotation marks), and then press ENTER.
>
> e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER.
>
> f. If any of the following processes are running, stop them:
>
>
>
> helpsvc.exe
>
> helphost.exe
>
> helpctr.exe
>
> To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to
>stop, and then click End Process.
>
> g. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER.
>
> 3. If the Help and Support Center has not been customized by an OEM, skip to the next step. If the Help and Support Center has
>been customized by an OEM, completely refresh the Help and Support Center:
>
> a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop
>helpsvc" (without the quotation marks), and then press ENTER.
>
> b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks), where <windir> is the Windows folder, and then press
>ENTER.
>
> c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER.
>
> d. Type "rd installedskus /s /q" (without the quotation marks), and then press ENTER.
>
> e. Type "cd binaries" (without the quotation marks), and then press ENTER.
>
> f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER.
>
> g. Type "start /w helpsvc /register" (without the quotation marks), and then press ENTER.
>
>
>--
>Mark L. Ferguson TabletPC MVP
>Email address : Subject: "QZ" + anything
>All email without "QZ" in the subject line will be automatically deleted.
>marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
>.

--

wrmst rgrds
Robin Bignall

Remote Hertfordshire
England

http://homepage.ntlworld.com/docrobin/homepage.htm

[TootsiePop@fastermail.com]

On Sun, 04 May 2003 21:51:40 +0100, Dr Robin Bignall
> wrote:

Thanks for your most helpful post. I've saved it for later. Today, I
clicked on the Help and Support and up it came ! Five days it sulked
and wouldn't start and today it's back. I think I'm probably due for a
reinstall.

Sincerely,
TootsiePop