New Hardware Install

[PITA]

Further to a previous posting;

Whilst trying to install a an HP scanner I get a *install failed* message
with the comment :-

* The Class Installer has denied the request to install or upgrade this
device*

Can anyone suggest what might be the problem?

BTW - when I try to uninstall the device this also fails due to * the device
may be required for booting* [ or some such message]

For Info: XP Pro SP1 with all the latest updates.

TIA

PITA

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Have you checked HP's website for the latest drivers? Do they have drivers
for XP for your device or only earlier versions of Windows?

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"PITA" > wrote in message
...
> Further to a previous posting;
>
> Whilst trying to install a an HP scanner I get a *install failed* message
> with the comment :-
>
> * The Class Installer has denied the request to install or upgrade this
> device*
>
> Can anyone suggest what might be the problem?
>
> BTW - when I try to uninstall the device this also fails due to * the
> device
> may be required for booting* [ or some such message]
>
> For Info: XP Pro SP1 with all the latest updates.
>
> TIA
>
> PITA
>
>

[JAX]

In addition to Michael's advice, if there are no XP drivers, for some
things, 2000 drivers may work. If neither is the case, go to the store.

JAX

"PITA" > wrote in message
...
> Further to a previous posting;
>
> Whilst trying to install a an HP scanner I get a *install failed* message
> with the comment :-
>
> * The Class Installer has denied the request to install or upgrade this
> device*
>
> Can anyone suggest what might be the problem?
>
> BTW - when I try to uninstall the device this also fails due to * the
device
> may be required for booting* [ or some such message]
>
> For Info: XP Pro SP1 with all the latest updates.
>
> TIA
>
> PITA
>
>

[Courtney]

Also, unless the drivers come with XP, make sure you install the drivers
before you plug in the device. Plug in the device when the on-screen
instructions tell you to--or after you reboot.

Courtney

"PITA" > wrote in message
...
> Further to a previous posting;
>
> Whilst trying to install a an HP scanner I get a *install failed* message
> with the comment :-
>
> * The Class Installer has denied the request to install or upgrade this
> device*
>
> Can anyone suggest what might be the problem?
>
> BTW - when I try to uninstall the device this also fails due to * the
device
> may be required for booting* [ or some such message]
>
> For Info: XP Pro SP1 with all the latest updates.
>
> TIA
>
> PITA
>
>

[JAX]

Hey Courtney,

Some are supposed to be done the other way. I don't know about the posters
hardware, as best I recall, an HP printer I had needed to be hooked up
physically and then let the system look for the drivers from the disk.
Getting old, maybe, I forgot?

JAX

"Courtney" > wrote in message news:Po2Nb.805$zP6.441@okepread02...
> Also, unless the drivers come with XP, make sure you install the drivers
> before you plug in the device. Plug in the device when the on-screen
> instructions tell you to--or after you reboot.
>
> Courtney
>
> "PITA" > wrote in message
> ...
> > Further to a previous posting;
> >
> > Whilst trying to install a an HP scanner I get a *install failed*
message
> > with the comment :-
> >
> > * The Class Installer has denied the request to install or upgrade this
> > device*
> >
> > Can anyone suggest what might be the problem?
> >
> > BTW - when I try to uninstall the device this also fails due to * the
> device
> > may be required for booting* [ or some such message]
> >
> > For Info: XP Pro SP1 with all the latest updates.
> >
> > TIA
> >
> > PITA
> >
> >
>
>

[Jack G]

The strange thing is that this problem has only come about after a virgin
re-install of XP (same machine,all H/W identical etc.). The scanner worked
fine on the old installation with the *original* drivers i.e no updates were
required.
Rgds
PITA
"PITA" > wrote in message
...
> Further to a previous posting;
>
> Whilst trying to install a an HP scanner I get a *install failed* message
> with the comment :-
>
> * The Class Installer has denied the request to install or upgrade this
> device*
>
> Can anyone suggest what might be the problem?
>
> BTW - when I try to uninstall the device this also fails due to * the
device
> may be required for booting* [ or some such message]
>
> For Info: XP Pro SP1 with all the latest updates.
>
> TIA
>
> PITA
>
>

[Michael Solomon \(MS-MVP Windows Shell/User\)]

It varies though most USB devices, if they come with software usually
instruct to install the software first. However, if there is no software,
you can do nothing but connect first and let the system try to find the
drivers.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"JAX" > wrote in message
...
> Hey Courtney,
>
> Some are supposed to be done the other way. I don't know about the posters
> hardware, as best I recall, an HP printer I had needed to be hooked up
> physically and then let the system look for the drivers from the disk.
> Getting old, maybe, I forgot?
>
> JAX
>
> "Courtney" > wrote in message news:Po2Nb.805$zP6.441@okepread02...
>> Also, unless the drivers come with XP, make sure you install the drivers
>> before you plug in the device. Plug in the device when the on-screen
>> instructions tell you to--or after you reboot.
>>
>> Courtney
>>
>> "PITA" > wrote in message
>> ...
>> > Further to a previous posting;
>> >
>> > Whilst trying to install a an HP scanner I get a *install failed*
> message
>> > with the comment :-
>> >
>> > * The Class Installer has denied the request to install or upgrade this
>> > device*
>> >
>> > Can anyone suggest what might be the problem?
>> >
>> > BTW - when I try to uninstall the device this also fails due to * the
>> device
>> > may be required for booting* [ or some such message]
>> >
>> > For Info: XP Pro SP1 with all the latest updates.
>> >
>> > TIA
>> >
>> > PITA
>> >
>> >
>>
>>
>
>

[Mike]

My HP5470c went the other way - had it working, stopped working after
trying to 'repair' an XP problem. Did a format C:, re-install XP and
all updates, then installed software from HP (Precision Scan v3.13),
hooked up USB cable, then power and works fine now [knock heavily on
wood!!]

Don't forget to install teh USB2 patches ( yes, more than 1 !), and
set the "USB Root Hub" to NOT allow it to power down. Device Manager,
USB devices, properties, power management

good luck


"Michael Solomon \(MS-MVP Windows Shell/User\)" > wrote in message >...
> That's not at all strange; believe it or not, that's common. There are all
> kinds of variables. Sometimes the previous install was on an upgrade OS
> installation where the legacy was carried over by the OS. Most often, it is
> a case of a user simply overlooks installing something or they install
> something that is blocking installation of the hardware. Many other
> possibilities, users forget about updated drivers or they have forgotten
> that something they installed before the hardware was installed on the
> "virgin" install didn't even exist when they originally installed the
> hardware on the previous setup.
>
> Also, if hardware is borderline to begin with, the reinstall on the "virgin"
> setup can simply push it over the line. Again, it might be the installation
> sequence or there's some variable the user has simply overlooked.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Jack G" > wrote in message
> ...
> > The strange thing is that this problem has only come about after a virgin
> > re-install of XP (same machine,all H/W identical etc.). The scanner worked
> > fine on the old installation with the *original* drivers i.e no updates
> > were
> > required.
> > Rgds
> > PITA
> > "PITA" > wrote in message
> > ...
> >> Further to a previous posting;
> >>
> >> Whilst trying to install a an HP scanner I get a *install failed* message
> >> with the comment :-
> >>
> >> * The Class Installer has denied the request to install or upgrade this
> >> device*
> >>
> >> Can anyone suggest what might be the problem?
> >>
> >> BTW - when I try to uninstall the device this also fails due to * the
> device
> >> may be required for booting* [ or some such message]
> >>
> >> For Info: XP Pro SP1 with all the latest updates.
> >>
> >> TIA
> >>
> >> PITA
> >>
> >>
> >
> >