Instant Support Startup

[Warren Pearce]

When I log on I get a globe in my task bar called Instant
Support. I don't want it until I need or want support.
How/where do I stop this from starting when I turn on my
computer?

[Rick \Nutcase\ Rogers]

Hi Warren,

Start/run msconfig, check the startup tab for an entry you can uncheck.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Warren Pearce" > wrote in message
...
> When I log on I get a globe in my task bar called Instant
> Support. I don't want it until I need or want support.
> How/where do I stop this from starting when I turn on my
> computer?

[Warren]

Thanks Rick. I have been going into msconfig but I don't
recognize the name of the program that is launching
Instant Support. Can you tell me the program name please.

>-----Original Message-----
>Hi Warren,
>
>Start/run msconfig, check the startup tab for an entry
you can uncheck.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Warren Pearce" > wrote in message
...
>> When I log on I get a globe in my task bar called
Instant
>> Support. I don't want it until I need or want support.
>> How/where do I stop this from starting when I turn on my
>> computer?
>
>
>.
>

[Rick \Nutcase\ Rogers]

Hi Warren,

Not without knowing more about your system. Start/run msinfo32, expand the
software environment and click on the startup programs. Click once in the
right-hand pane (where the programs are listed), then click edit/select
all/edit/copy.

Open a response to this post, click once in the text area, hit ctrl+v to
paste the startup group for examination and send it.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Warren" > wrote in message
...
> Thanks Rick. I have been going into msconfig but I don't
> recognize the name of the program that is launching
> Instant Support. Can you tell me the program name please.
>
> >-----Original Message-----
> >Hi Warren,
> >
> >Start/run msconfig, check the startup tab for an entry
> you can uncheck.
> >
> >--
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Warren Pearce" > wrote in message
> ...
> >> When I log on I get a globe in my task bar called
> Instant
> >> Support. I don't want it until I need or want support.
> >> How/where do I stop this from starting when I turn on my
> >> computer?
> >
> >
> >.
> >

[Warren Pearce]

Thanks a bunch Rick.

Acme.PCHButton c:\progra~1\instan~1
\presario\xphnars3en\plugin\bin\pchbutton.exe
WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
2307005734-1003
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AlcxMonitor alcxmntr.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Atomic.exe c:\atomic_clock_sync\atomic.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Compaq Connections c:\progra~1\compaq~1\1940576
\program\backwe~1.exe -startup All Users Common
Startup
HotKeysCmds c:\windows\system32\hkcmd.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ISSI EZUpdate Service "c:\sdwork\issimsvc.exe"
All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KBD c:\hp\kbd\kbd.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Lotus QuickStart c:\lotus\wordpro\ltsstart.exe
All Users Common Startup
Microsoft Office c:\progra~1\micros~2
\office\osa9.exe -b -l All Users Common Startup
PS2 c:\windows\system32\ps2.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Quicken Scheduled Updates c:\progra~1
\quicken\bagent.exe All Users Common Startup
Recguard c:\windows\sminst\recguard.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmcService c:\progra~1\sygate\spf\smc.exe -startgui
All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
StorageGuard "c:\program files\common
files\sonic\update manager\sgtray.exe" /r All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TClockEx c:\tclockex\tclockex.exe
WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
2307005734-1003
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TkBellExe "c:\program files\common
files\real\update_ob\realsched.exe" -osboot All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Webshots c:\webshots\websho~1.exe
WARREN\Owner Startup
ccApp "c:\program files\common files\symantec
shared\ccapp.exe" All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ccRegVfy "c:\program files\common files\symantec
shared\ccregvfy.exe" All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
desktop desktop.ini WARREN\Owner Startup
desktop desktop.ini .DEFAULT Startup
desktop desktop.ini All Users Common Startup
hp psc 1000 series c:\progra~1\hewlet~1\digita~1
\bin\hpohmr08.exe All Users Common Startup
hpoddt01.exe c:\progra~1\hewlet~1\digita~1
\bin\hpotdd01.exe All Users Common Startup
hpsysdrv c:\windows\system\hpsysdrv.exe All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
spamsubtract c:\progra~1\interm~1\spamsu~1
\spamsu~1.exe -q WARREN\Owner Startup
stgclean c:\sdwork\w32main2.exe /cleanup All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
w32msgr c:\sdwork\w32main2.exe /log c:\sdwork\msgr.txt
ospdb.pok.ibm.com All Users
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

>-----Original Message-----
>Hi Warren,
>
>Not without knowing more about your system. Start/run
msinfo32, expand the
>software environment and click on the startup programs.
Click once in the
>right-hand pane (where the programs are listed), then
click edit/select
>all/edit/copy.
>
>Open a response to this post, click once in the text
area, hit ctrl+v to
>paste the startup group for examination and send it.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Warren" > wrote in message
...
>> Thanks Rick. I have been going into msconfig but I don't
>> recognize the name of the program that is launching
>> Instant Support. Can you tell me the program name
please.
>>
>> >-----Original Message-----
>> >Hi Warren,
>> >
>> >Start/run msconfig, check the startup tab for an entry
>> you can uncheck.
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Warren Pearce" > wrote in message
>> ...
>> >> When I log on I get a globe in my task bar called
>> Instant
>> >> Support. I don't want it until I need or want
support.
>> >> How/where do I stop this from starting when I turn
on my
>> >> computer?
>> >
>> >
>> >.
>> >
>
>
>.
>

[Rick \Nutcase\ Rogers]

Hi Warren,

Funny, it's the very first line, the one that refers to pchbutton.exe. This
is the one you need to disable. Check again in msconfig/startup tab for a
line to:

c:\progra~1\instan~1\presario\xphnars3en\plugin\bi n\pchbutton.exe

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Warren Pearce" > wrote in message
...
> Thanks a bunch Rick.
>
> Acme.PCHButton c:\progra~1\instan~1
> \presario\xphnars3en\plugin\bin\pchbutton.exe
> WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
> 2307005734-1003
> \SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> AlcxMonitor alcxmntr.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> Atomic.exe c:\atomic_clock_sync\atomic.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> Compaq Connections c:\progra~1\compaq~1\1940576
> \program\backwe~1.exe -startup All Users Common
> Startup
> HotKeysCmds c:\windows\system32\hkcmd.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> ISSI EZUpdate Service "c:\sdwork\issimsvc.exe"
> All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> KBD c:\hp\kbd\kbd.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> Lotus QuickStart c:\lotus\wordpro\ltsstart.exe
> All Users Common Startup
> Microsoft Office c:\progra~1\micros~2
> \office\osa9.exe -b -l All Users Common Startup
> PS2 c:\windows\system32\ps2.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> Quicken Scheduled Updates c:\progra~1
> \quicken\bagent.exe All Users Common Startup
> Recguard c:\windows\sminst\recguard.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> SmcService c:\progra~1\sygate\spf\smc.exe -startgui
> All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> StorageGuard "c:\program files\common
> files\sonic\update manager\sgtray.exe" /r All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> TClockEx c:\tclockex\tclockex.exe
> WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
> 2307005734-1003
> \SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> TkBellExe "c:\program files\common
> files\real\update_ob\realsched.exe" -osboot All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> Webshots c:\webshots\websho~1.exe
> WARREN\Owner Startup
> ccApp "c:\program files\common files\symantec
> shared\ccapp.exe" All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> ccRegVfy "c:\program files\common files\symantec
> shared\ccregvfy.exe" All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> desktop desktop.ini NT AUTHORITY\SYSTEM Startup
> desktop desktop.ini WARREN\Owner Startup
> desktop desktop.ini .DEFAULT Startup
> desktop desktop.ini All Users Common Startup
> hp psc 1000 series c:\progra~1\hewlet~1\digita~1
> \bin\hpohmr08.exe All Users Common Startup
> hpoddt01.exe c:\progra~1\hewlet~1\digita~1
> \bin\hpotdd01.exe All Users Common Startup
> hpsysdrv c:\windows\system\hpsysdrv.exe All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> spamsubtract c:\progra~1\interm~1\spamsu~1
> \spamsu~1.exe -q WARREN\Owner Startup
> stgclean c:\sdwork\w32main2.exe /cleanup All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> w32msgr c:\sdwork\w32main2.exe /log c:\sdwork\msgr.txt
> ospdb.pok.ibm.com All Users
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>
> >-----Original Message-----
> >Hi Warren,
> >
> >Not without knowing more about your system. Start/run
> msinfo32, expand the
> >software environment and click on the startup programs.
> Click once in the
> >right-hand pane (where the programs are listed), then
> click edit/select
> >all/edit/copy.
> >
> >Open a response to this post, click once in the text
> area, hit ctrl+v to
> >paste the startup group for examination and send it.
> >
> >--
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Warren" > wrote in message
> ...
> >> Thanks Rick. I have been going into msconfig but I don't
> >> recognize the name of the program that is launching
> >> Instant Support. Can you tell me the program name
> please.
> >>
> >> >-----Original Message-----
> >> >Hi Warren,
> >> >
> >> >Start/run msconfig, check the startup tab for an entry
> >> you can uncheck.
> >> >
> >> >--
> >> >Best of Luck,
> >> >
> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >http://mvp.support.microsoft.com/
> >> >Associate Expert - WinXP - Expert Zone
> >> >www.microsoft.com/windowsxp/expertzone
> >> >Win98 Help - www.rickrogers.org
> >> >
> >> >"Warren Pearce" > wrote in message
> >> ...
> >> >> When I log on I get a globe in my task bar called
> >> Instant
> >> >> Support. I don't want it until I need or want
> support.
> >> >> How/where do I stop this from starting when I turn
> on my
> >> >> computer?
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Warren Pearce]

Thanks a bunch Rick. Muchly appreciated. Worked like a
charm.

>-----Original Message-----
>Hi Warren,
>
>Funny, it's the very first line, the one that refers to
pchbutton.exe. This
>is the one you need to disable. Check again in
msconfig/startup tab for a
>line to:
>
>c:\progra~1\instan~1
\presario\xphnars3en\plugin\bin\pchbutton.exe
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Warren Pearce" > wrote in message
...
>> Thanks a bunch Rick.
>>
>> Acme.PCHButton c:\progra~1\instan~1
>> \presario\xphnars3en\plugin\bin\pchbutton.exe
>> WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
>> 2307005734-1003
>> \SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> AlcxMonitor alcxmntr.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> Atomic.exe c:\atomic_clock_sync\atomic.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> Compaq Connections c:\progra~1\compaq~1\1940576
>> \program\backwe~1.exe -startup All Users Common
>> Startup
>> HotKeysCmds c:\windows\system32\hkcmd.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> ISSI EZUpdate Service "c:\sdwork\issimsvc.exe"
>> All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> KBD c:\hp\kbd\kbd.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> Lotus QuickStart c:\lotus\wordpro\ltsstart.exe
>> All Users Common Startup
>> Microsoft Office c:\progra~1\micros~2
>> \office\osa9.exe -b -l All Users Common Startup
>> PS2 c:\windows\system32\ps2.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> Quicken Scheduled Updates c:\progra~1
>> \quicken\bagent.exe All Users Common Startup
>> Recguard c:\windows\sminst\recguard.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> SmcService c:\progra~1\sygate\spf\smc.exe -startgui
>> All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> StorageGuard "c:\program files\common
>> files\sonic\update manager\sgtray.exe" /r All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> TClockEx c:\tclockex\tclockex.exe
>> WARREN\Owner HKU\S-1-5-21-2562488629-684275536-
>> 2307005734-1003
>> \SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> TkBellExe "c:\program files\common
>> files\real\update_ob\realsched.exe" -osboot All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> Webshots c:\webshots\websho~1.exe
>> WARREN\Owner Startup
>> ccApp "c:\program files\common files\symantec
>> shared\ccapp.exe" All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> ccRegVfy "c:\program files\common files\symantec
>> shared\ccregvfy.exe" All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> desktop desktop.ini NT AUTHORITY\SYSTEM Startup
>> desktop desktop.ini WARREN\Owner Startup
>> desktop desktop.ini .DEFAULT Startup
>> desktop desktop.ini All Users Common Startup
>> hp psc 1000 series c:\progra~1\hewlet~1\digita~1
>> \bin\hpohmr08.exe All Users Common Startup
>> hpoddt01.exe c:\progra~1\hewlet~1\digita~1
>> \bin\hpotdd01.exe All Users Common Startup
>> hpsysdrv c:\windows\system\hpsysdrv.exe All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> spamsubtract c:\progra~1\interm~1\spamsu~1
>> \spamsu~1.exe -q WARREN\Owner Startup
>> stgclean c:\sdwork\w32main2.exe /cleanup All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>> w32msgr c:\sdwork\w32main2.exe /log c:\sdwork\msgr.txt
>> ospdb.pok.ibm.com All Users
>> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
>>
>> >-----Original Message-----
>> >Hi Warren,
>> >
>> >Not without knowing more about your system. Start/run
>> msinfo32, expand the
>> >software environment and click on the startup programs.
>> Click once in the
>> >right-hand pane (where the programs are listed), then
>> click edit/select
>> >all/edit/copy.
>> >
>> >Open a response to this post, click once in the text
>> area, hit ctrl+v to
>> >paste the startup group for examination and send it.
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Warren" > wrote in message
>> ...
>> >> Thanks Rick. I have been going into msconfig but I
don't
>> >> recognize the name of the program that is launching
>> >> Instant Support. Can you tell me the program name
>> please.
>> >>
>> >> >-----Original Message-----
>> >> >Hi Warren,
>> >> >
>> >> >Start/run msconfig, check the startup tab for an
entry
>> >> you can uncheck.
>> >> >
>> >> >--
>> >> >Best of Luck,
>> >> >
>> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >http://mvp.support.microsoft.com/
>> >> >Associate Expert - WinXP - Expert Zone
>> >> >www.microsoft.com/windowsxp/expertzone
>> >> >Win98 Help - www.rickrogers.org
>> >> >
>> >> >"Warren Pearce" > wrote in
message
>> >> ...
>> >> >> When I log on I get a globe in my task bar called
>> >> Instant
>> >> >> Support. I don't want it until I need or want
>> support.
>> >> >> How/where do I stop this from starting when I turn
>> on my
>> >> >> computer?
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>