error message - help

[Klaudia]

got new dell with ms xp in dec. worked great until
yesterday. keep getting following error when tries to go
into hybernation mode. any suggestions:

"The device driver for the 'standard 101/102-key or
Microsoft Natural PS/2 Keyboard' device is preventing the
machine from entering stand by. Please close all
applications and try again. If the problem persists, you
may need to update the driver."

I called dell and they had me use the 'reinstallation cd'
to fix errors - took 45 minues and didn't work. i
haven't done anything different to my computer - it just
started doing this yesterday.

[Sharon F]

Klaudia wrote:
> got new dell with ms xp in dec. worked great until
> yesterday. keep getting following error when tries to go
> into hybernation mode. any suggestions:
>
> "The device driver for the 'standard 101/102-key or
> Microsoft Natural PS/2 Keyboard' device is preventing the
> machine from entering stand by. Please close all
> applications and try again. If the problem persists, you
> may need to update the driver."
>
> I called dell and they had me use the 'reinstallation cd'
> to fix errors - took 45 minues and didn't work. i
> haven't done anything different to my computer - it just
> started doing this yesterday.

The message is already telling you what needs to be done. The keyboard
driver (and/or the software for the keyboard) need to be updated so that
they are compatible with standby. Does Dell have an update for their
keyboards? Or for their supplementary keyboard software?

--
Sharon F
Microsoft MVP, Windows - Shell/User