Outlook Express Won't Open

[Jane]

Click on icon & message says "Outlook Express could not
be started. The application was unable to open the
Outlook Express Message Store. Your computer may be out
of memory or your disk is full. Contact Microsoft Support
for further assistance. (0x8007000E, 3)
Outlook Express could not be started because MSOE.DLL
could not be initialized. Outlook Express may not be
installed correctly."
I have plenty of memory, the disk isn't full, I
reinstalled Internet Explorer, Microsoft Support says
contact the OEM, the OEM says they will only support
Windows 98 (originally loaded), but I have upgraded to XP.
Can anyone help? I'd sure appreciate it.

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

The following Knowledge Base Article will explain what's wrong:
http://support.microsoft.com/default.aspx?scid=kb;en-us;272265

I'll endeavor to help you piece things back together:
If this is a relatively recent issue, you might try using System Restore to
take you back to a time when this worked properly. If that doesn't resolve
it, try the information below.

The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Jane" > wrote in message
...
> Click on icon & message says "Outlook Express could not
> be started. The application was unable to open the
> Outlook Express Message Store. Your computer may be out
> of memory or your disk is full. Contact Microsoft Support
> for further assistance. (0x8007000E, 3)
> Outlook Express could not be started because MSOE.DLL
> could not be initialized. Outlook Express may not be
> installed correctly."
> I have plenty of memory, the disk isn't full, I
> reinstalled Internet Explorer, Microsoft Support says
> contact the OEM, the OEM says they will only support
> Windows 98 (originally loaded), but I have upgraded to XP.
> Can anyone help? I'd sure appreciate it.
>

[Taurarian]

Some additional information to add:
http://support.microsoft.com/?kbid=318378
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP

"Michael Solomon (MS-MVP-Windows Shell/User)" > wrote in
message ...
> The following Knowledge Base Article will explain what's wrong:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;272265
>
> I'll endeavor to help you piece things back together:
> If this is a relatively recent issue, you might try using System Restore
to
> take you back to a time when this worked properly. If that doesn't
resolve
> it, try the information below.
>
> The following assumes you have an actual XP CD as opposed to a restore CD
or
> restore partition supplied by your PC manufacturer.
>
> Go to Start, type sfc /scannow in the run box and press enter. Note,
there
> is a space between sfc and the forward slash. You will be asked for your
XP
> CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
> not a part of sfc /scannow, rather it is being invoked by autorun. Simply
> minimize the screen and allow sfc to continue.
>
> If the above fails to resolve the issue, try a repair install as follows:
> Be sure you are well backed up in case there is a problem from which you
are
> unable to recover. NOTE, while a repair install should leave your data
> files intact, if something goes wrong during the repair install, you may
be
> forced to start over and do a clean install of XP. If you don't have your
> data backed up, you would lose your data should that eventuality occur.
>
> Boot from the CD. If your system is set to be able to boot from the CD,
it
> should detect the disk and give a brief message, during the boot up, if
you
> wish to boot from the CD press any key.
>
> Once you have pressed a key, setup should begin. You will see a reference
> asking if you need to load special drivers and another notice that if you
> wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
> setup run past all of that. It will continue to load files and drivers.
>
> Then it will bring you to a screen. Eventually, you will come to a screen
> with the option to (1) setup Windows or (2) Repair Windows Installation
> using the Recovery console.
>
> The first option, to setup Windows is the one you want and requires you to
> press enter. When asked, press F8 to accept the end user agreement.
Setup
> will then search for previous versions of Windows. Upon finding your
> version, it will ask if you wish to Repair your current installation or
> install fresh. Press R, that will run a repair installation. From there
> on, follow the screens.
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
>
> "Jane" > wrote in message
> ...
> > Click on icon & message says "Outlook Express could not
> > be started. The application was unable to open the
> > Outlook Express Message Store. Your computer may be out
> > of memory or your disk is full. Contact Microsoft Support
> > for further assistance. (0x8007000E, 3)
> > Outlook Express could not be started because MSOE.DLL
> > could not be initialized. Outlook Express may not be
> > installed correctly."
> > I have plenty of memory, the disk isn't full, I
> > reinstalled Internet Explorer, Microsoft Support says
> > contact the OEM, the OEM says they will only support
> > Windows 98 (originally loaded), but I have upgraded to XP.
> > Can anyone help? I'd sure appreciate it.
> >
>
>

[Jane]

I did the scannow routine and had no success. I'm willing
to do the repair install but just want to check - I have
an Upgrade CD, not a full version for XP. Can I still do
a boot from this CD? Sorry to be a pest. I have a lot of
software loaded and I'd hate to redo it. I never used
Outlook Express before on Windows 98 so I don't know if
it ever worked. I just recently loaded XP, tried OE and
it didn't work. We just switched to DL and OE is used for
e-mail.
>-----Original Message-----
>The following Knowledge Base Article will explain what's
wrong:
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;272265
>
>I'll endeavor to help you piece things back together:
>If this is a relatively recent issue, you might try
using System Restore to
>take you back to a time when this worked properly. If
that doesn't resolve
>it, try the information below.
>
>The following assumes you have an actual XP CD as
opposed to a restore CD or
>restore partition supplied by your PC manufacturer.
>
>Go to Start, type sfc /scannow in the run box and press
enter. Note, there
>is a space between sfc and the forward slash. You will
be asked for your XP
>CD. Be aware, upon inserting the CD the XP setup screen
may appear, this is
>not a part of sfc /scannow, rather it is being invoked
by autorun. Simply
>minimize the screen and allow sfc to continue.
>
>If the above fails to resolve the issue, try a repair
install as follows:
>Be sure you are well backed up in case there is a
problem from which you are
>unable to recover. NOTE, while a repair install should
leave your data
>files intact, if something goes wrong during the repair
install, you may be
>forced to start over and do a clean install of XP. If
you don't have your
>data backed up, you would lose your data should that
eventuality occur.
>
>Boot from the CD. If your system is set to be able to
boot from the CD, it
>should detect the disk and give a brief message, during
the boot up, if you
>wish to boot from the CD press any key.
>
>Once you have pressed a key, setup should begin. You
will see a reference
>asking if you need to load special drivers and another
notice that if you
>wish to begin the ASR (Automatic Recovery Console)
depress F2. Just let
>setup run past all of that. It will continue to load
files and drivers.
>
>Then it will bring you to a screen. Eventually, you
will come to a screen
>with the option to (1) setup Windows or (2) Repair
Windows Installation
>using the Recovery console.
>
>The first option, to setup Windows is the one you want
and requires you to
>press enter. When asked, press F8 to accept the end
user agreement. Setup
>will then search for previous versions of Windows. Upon
finding your
>version, it will ask if you wish to Repair your current
installation or
>install fresh. Press R, that will run a repair
installation. From there
>on, follow the screens.
>
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>
>"Jane" > wrote in message
...
>> Click on icon & message says "Outlook Express could
not
>> be started. The application was unable to open the
>> Outlook Express Message Store. Your computer may be out
>> of memory or your disk is full. Contact Microsoft
Support
>> for further assistance. (0x8007000E, 3)
>> Outlook Express could not be started because MSOE.DLL
>> could not be initialized. Outlook Express may not be
>> installed correctly."
>> I have plenty of memory, the disk isn't full, I
>> reinstalled Internet Explorer, Microsoft Support says
>> contact the OEM, the OEM says they will only support
>> Windows 98 (originally loaded), but I have upgraded to
XP.
>> Can anyone help? I'd sure appreciate it.
>>
>
>
>.
>

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

If this is a retail disk, the answer is yes, you can boot from the CD. If
this is a disk provided by an OEM, Original Equipment Manufacturer, then
it's problematic based on whether they provided an actual XP CD or if they
simply provided their own recovery disk.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Jane" > wrote in message
...
> I did the scannow routine and had no success. I'm willing
> to do the repair install but just want to check - I have
> an Upgrade CD, not a full version for XP. Can I still do
> a boot from this CD? Sorry to be a pest. I have a lot of
> software loaded and I'd hate to redo it. I never used
> Outlook Express before on Windows 98 so I don't know if
> it ever worked. I just recently loaded XP, tried OE and
> it didn't work. We just switched to DL and OE is used for
> e-mail.
> >-----Original Message-----
> >The following Knowledge Base Article will explain what's
> wrong:
> >http://support.microsoft.com/default.aspx?scid=kb;en-
> us;272265
> >
> >I'll endeavor to help you piece things back together:
> >If this is a relatively recent issue, you might try
> using System Restore to
> >take you back to a time when this worked properly. If
> that doesn't resolve
> >it, try the information below.
> >
> >The following assumes you have an actual XP CD as
> opposed to a restore CD or
> >restore partition supplied by your PC manufacturer.
> >
> >Go to Start, type sfc /scannow in the run box and press
> enter. Note, there
> >is a space between sfc and the forward slash. You will
> be asked for your XP
> >CD. Be aware, upon inserting the CD the XP setup screen
> may appear, this is
> >not a part of sfc /scannow, rather it is being invoked
> by autorun. Simply
> >minimize the screen and allow sfc to continue.
> >
> >If the above fails to resolve the issue, try a repair
> install as follows:
> >Be sure you are well backed up in case there is a
> problem from which you are
> >unable to recover. NOTE, while a repair install should
> leave your data
> >files intact, if something goes wrong during the repair
> install, you may be
> >forced to start over and do a clean install of XP. If
> you don't have your
> >data backed up, you would lose your data should that
> eventuality occur.
> >
> >Boot from the CD. If your system is set to be able to
> boot from the CD, it
> >should detect the disk and give a brief message, during
> the boot up, if you
> >wish to boot from the CD press any key.
> >
> >Once you have pressed a key, setup should begin. You
> will see a reference
> >asking if you need to load special drivers and another
> notice that if you
> >wish to begin the ASR (Automatic Recovery Console)
> depress F2. Just let
> >setup run past all of that. It will continue to load
> files and drivers.
> >
> >Then it will bring you to a screen. Eventually, you
> will come to a screen
> >with the option to (1) setup Windows or (2) Repair
> Windows Installation
> >using the Recovery console.
> >
> >The first option, to setup Windows is the one you want
> and requires you to
> >press enter. When asked, press F8 to accept the end
> user agreement. Setup
> >will then search for previous versions of Windows. Upon
> finding your
> >version, it will ask if you wish to Repair your current
> installation or
> >install fresh. Press R, that will run a repair
> installation. From there
> >on, follow the screens.
> >
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >
> >"Jane" > wrote in message
> ...
> >> Click on icon & message says "Outlook Express could
> not
> >> be started. The application was unable to open the
> >> Outlook Express Message Store. Your computer may be out
> >> of memory or your disk is full. Contact Microsoft
> Support
> >> for further assistance. (0x8007000E, 3)
> >> Outlook Express could not be started because MSOE.DLL
> >> could not be initialized. Outlook Express may not be
> >> installed correctly."
> >> I have plenty of memory, the disk isn't full, I
> >> reinstalled Internet Explorer, Microsoft Support says
> >> contact the OEM, the OEM says they will only support
> >> Windows 98 (originally loaded), but I have upgraded to
> XP.
> >> Can anyone help? I'd sure appreciate it.
> >>
> >
> >
> >.
> >