Messenger 4.7 for Windows XP Pro

[Joe D.]

Cannot log in to net messenger..get the following message:
"We were unable to sign you in to .net messenger service
possibly because of a problem with the service or your
internet connection. Please make sure you are connected
to the internet. Click the help button to check the
current .net service status." When I check the status it
is ok, also ..I can get to the internet no problem. Also,
I can sign in other .net sights with my passport Id and
password without any problem...I am running 2 pc's with a
router and cable modem. I have been searching for the
solution through the .net help web and cannot find the
solution. Any help would be greatly appreciate. Thanks
much!! Have a wonderful day!!!

Joe D.

[Jonathan Kay [MVP]]

Greetings Joe,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Joe D." > wrote in message
...
> Cannot log in to net messenger..get the following message:
> "We were unable to sign you in to .net messenger service
> possibly because of a problem with the service or your
> internet connection. Please make sure you are connected
> to the internet. Click the help button to check the
> current .net service status." When I check the status it
> is ok, also ..I can get to the internet no problem. Also,
> I can sign in other .net sights with my passport Id and
> password without any problem...I am running 2 pc's with a
> router and cable modem. I have been searching for the
> solution through the .net help web and cannot find the
> solution. Any help would be greatly appreciate. Thanks
> much!! Have a wonderful day!!!
>
> Joe D.

[Joe]

Jonathan

Thanks for the choices...It's now working!!!!! Not sure
which one was the problem. I beleive it was something to
do with zone alarm. Even though I had uninstalled it
there was still alot of fragments of it in the registry.
I removed them. Anyway if you know of a basic Firewall I
could use that wwould be great. I hate to leave my
machine unprotected from un-wanted visitors. Again,
Thanks much! Have a great day!!

Joe

>-----Original Message-----
>Greetings Joe,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Joe D." > wrote in
message
...
>> Cannot log in to net messenger..get the following
message:
>> "We were unable to sign you in to .net messenger
service
>> possibly because of a problem with the service or your
>> internet connection. Please make sure you are connected
>> to the internet. Click the help button to check the
>> current .net service status." When I check the status
it
>> is ok, also ..I can get to the internet no problem.
Also,
>> I can sign in other .net sights with my passport Id and
>> password without any problem...I am running 2 pc's
with a
>> router and cable modem. I have been searching for the
>> solution through the .net help web and cannot find the
>> solution. Any help would be greatly appreciate. Thanks
>> much!! Have a wonderful day!!!
>>
>> Joe D.
>
>
>.
>

[Joe]

Jonathan

Thanks for the choices...It's now working!!!!! Not sure
which one was the problem. I beleive it was something to
do with zone alarm. Even though I had uninstalled it
there was still alot of fragments of it in the registry.
I removed them. Anyway if you know of a basic Firewall I
could use that wwould be great. I hate to leave my
machine unprotected from un-wanted visitors. Again,
Thanks much! Have a great day!!

Joe

>-----Original Message-----
>Greetings Joe,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Joe D." > wrote in
message
...
>> Cannot log in to net messenger..get the following
message:
>> "We were unable to sign you in to .net messenger
service
>> possibly because of a problem with the service or your
>> internet connection. Please make sure you are connected
>> to the internet. Click the help button to check the
>> current .net service status." When I check the status
it
>> is ok, also ..I can get to the internet no problem.
Also,
>> I can sign in other .net sights with my passport Id and
>> password without any problem...I am running 2 pc's
with a
>> router and cable modem. I have been searching for the
>> solution through the .net help web and cannot find the
>> solution. Any help would be greatly appreciate. Thanks
>> much!! Have a wonderful day!!!
>>
>> Joe D.
>
>
>.
>

[Joe]

Jonathan

Thanks for the choices...It's now working!!!!! Not sure
which one was the problem. I beleive it was something to
do with zone alarm. Even though I had uninstalled it
there was still alot of fragments of it in the registry.
I removed them. Anyway if you know of a basic Firewall I
could use that wwould be great. I hate to leave my
machine unprotected from un-wanted visitors. Again,
Thanks much! Have a great day!!

Joe

>-----Original Message-----
>Greetings Joe,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Joe D." > wrote in
message
...
>> Cannot log in to net messenger..get the following
message:
>> "We were unable to sign you in to .net messenger
service
>> possibly because of a problem with the service or your
>> internet connection. Please make sure you are connected
>> to the internet. Click the help button to check the
>> current .net service status." When I check the status
it
>> is ok, also ..I can get to the internet no problem.
Also,
>> I can sign in other .net sights with my passport Id and
>> password without any problem...I am running 2 pc's
with a
>> router and cable modem. I have been searching for the
>> solution through the .net help web and cannot find the
>> solution. Any help would be greatly appreciate. Thanks
>> much!! Have a wonderful day!!!
>>
>> Joe D.
>
>
>.
>