Deleted files-HELP!!!!!!

[alison]

I have Windows XP on a Dell comp. I think that Norton anti-
virus may havee deleted important files. Is there any way
to find out what files were deleted and reinstall them. My
system recovery will not work, it just loads a blank
screen. Please help!!!!!

[Jupiter Jones [MVP]]

Alison;
Normally Norton puts infected files in Quarantine.
Open Norton and read Help about Quarantine.

What makes you think important files were deleted?
Do you get an error message?What virus was detected.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"alison" > wrote in message
...
> I have Windows XP on a Dell comp. I think that Norton anti-
> virus may havee deleted important files. Is there any way
> to find out what files were deleted and reinstall them. My
> system recovery will not work, it just loads a blank
> screen. Please help!!!!!

[alison]

I am really computer stupid. I unistalled Norton after
this happened and I don't remember whta virus it was. The
reason I think that some files are missing is for several
reasons. My search and system restore open to blank pages.
Inertnet pages don't load right. Java will not work now.
The Media Player says 'internal error' when I try to open
it, even after I reinstalled it. And I'm sure there are
other problems I don't know about yet. Basically I
shouldn'ty mess with my comp and I did and now I don't
know what to do.
>-----Original Message-----
>Alison;
>Normally Norton puts infected files in Quarantine.
>Open Norton and read Help about Quarantine.
>
>What makes you think important files were deleted?
>Do you get an error message?What virus was detected.
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
tup.asp
>http://dts-l.org/index.html
>
>
>"alison" > wrote in message
...
>> I have Windows XP on a Dell comp. I think that Norton
anti-
>> virus may havee deleted important files. Is there any
way
>> to find out what files were deleted and reinstall them.
My
>> system recovery will not work, it just loads a blank
>> screen. Please help!!!!!
>
>
>.
>

[Jupiter Jones [MVP]]

Alison;
Try this to check for and replace bad system files:
Start/Run
Type "cmd" ENTER
Type "sfc /scannow" ENTER
Have the Windows XP CD available.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"alison" > wrote in message
...
> I am really computer stupid. I unistalled Norton after
> this happened and I don't remember whta virus it was. The
> reason I think that some files are missing is for several
> reasons. My search and system restore open to blank pages.
> Inertnet pages don't load right. Java will not work now.
> The Media Player says 'internal error' when I try to open
> it, even after I reinstalled it. And I'm sure there are
> other problems I don't know about yet. Basically I
> shouldn'ty mess with my comp and I did and now I don't
> know what to do.
> >-----Original Message-----
> >Alison;
> >Normally Norton puts infected files in Quarantine.
> >Open Norton and read Help about Quarantine.
> >
> >What makes you think important files were deleted?
> >Do you get an error message?What virus was detected.
> >
> >--
> >Jupiter Jones [MVP]
> >An easier way to read newsgroup messages:
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> tup.asp
> >http://dts-l.org/index.html
> >
> >
> >"alison" > wrote in message
> ...
> >> I have Windows XP on a Dell comp. I think that Norton
> anti-
> >> virus may havee deleted important files. Is there any
> way
> >> to find out what files were deleted and reinstall them.
> My
> >> system recovery will not work, it just loads a blank
> >> screen. Please help!!!!!
> >
> >
> >.
> >

[alison]

I still need help please! I tried the "cmd" and
sfc/scannow, it told me to put in the xp disk with the
service pack 1, and it said scanning protected window
files, but when it was done the box just weht away and it
didn't do anything, so I don't know what to try next. Any
help would be greatly appreciated.
Thanks,
Alison
>-----Original Message-----
>Alison;
>Try this to check for and replace bad system files:
>Start/Run
>Type "cmd" ENTER
>Type "sfc /scannow" ENTER
>Have the Windows XP CD available.
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
tup.asp
>http://dts-l.org/index.html
>
>
>"alison" > wrote in message
...
>> I am really computer stupid. I unistalled Norton after
>> this happened and I don't remember whta virus it was.
The
>> reason I think that some files are missing is for
several
>> reasons. My search and system restore open to blank
pages.
>> Inertnet pages don't load right. Java will not work now.
>> The Media Player says 'internal error' when I try to
open
>> it, even after I reinstalled it. And I'm sure there are
>> other problems I don't know about yet. Basically I
>> shouldn'ty mess with my comp and I did and now I don't
>> know what to do.
>> >-----Original Message-----
>> >Alison;
>> >Normally Norton puts infected files in Quarantine.
>> >Open Norton and read Help about Quarantine.
>> >
>> >What makes you think important files were deleted?
>> >Do you get an error message?What virus was detected.
>> >
>> >--
>> >Jupiter Jones [MVP]
>> >An easier way to read newsgroup messages:
>>
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
>> tup.asp
>> >http://dts-l.org/index.html
>> >
>> >
>> >"alison" > wrote in message
>> ...
>> >> I have Windows XP on a Dell comp. I think that Norton
>> anti-
>> >> virus may havee deleted important files. Is there any
>> way
>> >> to find out what files were deleted and reinstall
them.
>> My
>> >> system recovery will not work, it just loads a blank
>> >> screen. Please help!!!!!
>> >
>> >
>> >.
>> >
>
>
>.
>

[Richter]

Try it again but make sure that you click on OK and "not the desk top" ...
this will close it.
Matt


"alison" > wrote in message
...
> I still need help please! I tried the "cmd" and
> sfc/scannow, it told me to put in the xp disk with the
> service pack 1, and it said scanning protected window
> files, but when it was done the box just weht away and it
> didn't do anything, so I don't know what to try next. Any
> help would be greatly appreciated.
> Thanks,
> Alison
> >-----Original Message-----
> >Alison;
> >Try this to check for and replace bad system files:
> >Start/Run
> >Type "cmd" ENTER
> >Type "sfc /scannow" ENTER
> >Have the Windows XP CD available.
> >

[Jupiter Jones [MVP]]

Alison;
Try it one more time to be sure.

Otherwise perform a Repair Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm
Windows Updates will need to be reinstalled.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"alison" > wrote in message
...
> I still need help please! I tried the "cmd" and
> sfc/scannow, it told me to put in the xp disk with the
> service pack 1, and it said scanning protected window
> files, but when it was done the box just weht away and it
> didn't do anything, so I don't know what to try next. Any
> help would be greatly appreciated.
> Thanks,
> Alison
> >-----Original Message-----
> >Alison;
> >Try this to check for and replace bad system files:
> >Start/Run
> >Type "cmd" ENTER
> >Type "sfc /scannow" ENTER
> >Have the Windows XP CD available.
> >
> >--
> >Jupiter Jones [MVP]
> >An easier way to read newsgroup messages:
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> tup.asp
> >http://dts-l.org/index.html
> >
> >
> >"alison" > wrote in message
> ...
> >> I am really computer stupid. I unistalled Norton after
> >> this happened and I don't remember whta virus it was.
> The
> >> reason I think that some files are missing is for
> several
> >> reasons. My search and system restore open to blank
> pages.
> >> Inertnet pages don't load right. Java will not work now.
> >> The Media Player says 'internal error' when I try to
> open
> >> it, even after I reinstalled it. And I'm sure there are
> >> other problems I don't know about yet. Basically I
> >> shouldn'ty mess with my comp and I did and now I don't
> >> know what to do.
> >> >-----Original Message-----
> >> >Alison;
> >> >Normally Norton puts infected files in Quarantine.
> >> >Open Norton and read Help about Quarantine.
> >> >
> >> >What makes you think important files were deleted?
> >> >Do you get an error message?What virus was detected.
> >> >
> >> >--
> >> >Jupiter Jones [MVP]
> >> >An easier way to read newsgroup messages:
> >>
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> >> tup.asp
> >> >http://dts-l.org/index.html
> >> >
> >> >
> >> >"alison" > wrote in message
> >> ...
> >> >> I have Windows XP on a Dell comp. I think that Norton
> >> anti-
> >> >> virus may havee deleted important files. Is there any
> >> way
> >> >> to find out what files were deleted and reinstall
> them.
> >> My
> >> >> system recovery will not work, it just loads a blank
> >> >> screen. Please help!!!!!
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Alison]

Sorry to be annoying but does a repair installation cause
files to be lost, we have alot of music stored on our
computer. Thanks so much for the help so far.
Alison
>-----Original Message-----
>Alison;
>Try it one more time to be sure.
>
>Otherwise perform a Repair Installation:
>http://www.dougknox.com/xp/tips/xp_repair_install.htm
>Windows Updates will need to be reinstalled.
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
tup.asp
>http://dts-l.org/index.html
>
>
>"alison" > wrote in message
...
>> I still need help please! I tried the "cmd" and
>> sfc/scannow, it told me to put in the xp disk with the
>> service pack 1, and it said scanning protected window
>> files, but when it was done the box just weht away and
it
>> didn't do anything, so I don't know what to try next.
Any
>> help would be greatly appreciated.
>> Thanks,
>> Alison
>> >-----Original Message-----
>> >Alison;
>> >Try this to check for and replace bad system files:
>> >Start/Run
>> >Type "cmd" ENTER
>> >Type "sfc /scannow" ENTER
>> >Have the Windows XP CD available.
>> >
>> >--
>> >Jupiter Jones [MVP]
>> >An easier way to read newsgroup messages:
>>
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
>> tup.asp
>> >http://dts-l.org/index.html
>> >
>> >
>> >"alison" > wrote in message
>> ...
>> >> I am really computer stupid. I unistalled Norton
after
>> >> this happened and I don't remember whta virus it was.
>> The
>> >> reason I think that some files are missing is for
>> several
>> >> reasons. My search and system restore open to blank
>> pages.
>> >> Inertnet pages don't load right. Java will not work
now.
>> >> The Media Player says 'internal error' when I try to
>> open
>> >> it, even after I reinstalled it. And I'm sure there
are
>> >> other problems I don't know about yet. Basically I
>> >> shouldn'ty mess with my comp and I did and now I
don't
>> >> know what to do.
>> >> >-----Original Message-----
>> >> >Alison;
>> >> >Normally Norton puts infected files in Quarantine.
>> >> >Open Norton and read Help about Quarantine.
>> >> >
>> >> >What makes you think important files were deleted?
>> >> >Do you get an error message?What virus was detected.
>> >> >
>> >> >--
>> >> >Jupiter Jones [MVP]
>> >> >An easier way to read newsgroup messages:
>> >>
>>
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
>> >> tup.asp
>> >> >http://dts-l.org/index.html
>> >> >
>> >> >
>> >> >"alison" > wrote in
message
>> >> ...
>> >> >> I have Windows XP on a Dell comp. I think that
Norton
>> >> anti-
>> >> >> virus may havee deleted important files. Is there
any
>> >> way
>> >> >> to find out what files were deleted and reinstall
>> them.
>> >> My
>> >> >> system recovery will not work, it just loads a
blank
>> >> >> screen. Please help!!!!!
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jupiter Jones [MVP]]

Alison;
Not annoying at all.
Data should be safe during a Repair Installation.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"Alison" > wrote in message
...
> Sorry to be annoying but does a repair installation cause
> files to be lost, we have alot of music stored on our
> computer. Thanks so much for the help so far.
> Alison
> >-----Original Message-----
> >Alison;
> >Try it one more time to be sure.
> >
> >Otherwise perform a Repair Installation:
> >http://www.dougknox.com/xp/tips/xp_repair_install.htm
> >Windows Updates will need to be reinstalled.
> >
> >--
> >Jupiter Jones [MVP]
> >An easier way to read newsgroup messages:
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> tup.asp
> >http://dts-l.org/index.html
> >
> >
> >"alison" > wrote in message
> ...
> >> I still need help please! I tried the "cmd" and
> >> sfc/scannow, it told me to put in the xp disk with the
> >> service pack 1, and it said scanning protected window
> >> files, but when it was done the box just weht away and
> it
> >> didn't do anything, so I don't know what to try next.
> Any
> >> help would be greatly appreciated.
> >> Thanks,
> >> Alison
> >> >-----Original Message-----
> >> >Alison;
> >> >Try this to check for and replace bad system files:
> >> >Start/Run
> >> >Type "cmd" ENTER
> >> >Type "sfc /scannow" ENTER
> >> >Have the Windows XP CD available.
> >> >
> >> >--
> >> >Jupiter Jones [MVP]
> >> >An easier way to read newsgroup messages:
> >>
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> >> tup.asp
> >> >http://dts-l.org/index.html
> >> >
> >> >
> >> >"alison" > wrote in message
> >> ...
> >> >> I am really computer stupid. I unistalled Norton
> after
> >> >> this happened and I don't remember whta virus it was.
> >> The
> >> >> reason I think that some files are missing is for
> >> several
> >> >> reasons. My search and system restore open to blank
> >> pages.
> >> >> Inertnet pages don't load right. Java will not work
> now.
> >> >> The Media Player says 'internal error' when I try to
> >> open
> >> >> it, even after I reinstalled it. And I'm sure there
> are
> >> >> other problems I don't know about yet. Basically I
> >> >> shouldn'ty mess with my comp and I did and now I
> don't
> >> >> know what to do.
> >> >> >-----Original Message-----
> >> >> >Alison;
> >> >> >Normally Norton puts infected files in Quarantine.
> >> >> >Open Norton and read Help about Quarantine.
> >> >> >
> >> >> >What makes you think important files were deleted?
> >> >> >Do you get an error message?What virus was detected.
> >> >> >
> >> >> >--
> >> >> >Jupiter Jones [MVP]
> >> >> >An easier way to read newsgroup messages:
> >> >>
> >>
> >http://www.microsoft.com/windowsxp/pro/using/newsgroups/se
> >> >> tup.asp
> >> >> >http://dts-l.org/index.html
> >> >> >
> >> >> >
> >> >> >"alison" > wrote in
> message
> >> >> ...
> >> >> >> I have Windows XP on a Dell comp. I think that
> Norton
> >> >> anti-
> >> >> >> virus may havee deleted important files. Is there
> any
> >> >> way
> >> >> >> to find out what files were deleted and reinstall
> >> them.
> >> >> My
> >> >> >> system recovery will not work, it just loads a
> blank
> >> >> >> screen. Please help!!!!!
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >