WINXP home USB prob with hppsc1210

[Sandrine]

OK here goes.... I have WindowsXp home.When it was in
stalled everything worked but my scanner. So I purchased
a new HPpsc1210 All in one(scanner and printer) I can NOT
get it to install! When I first try to install it says I
have no usb ports. When I uninstal the Usb ports then
serch for them the computer finds them then the install
starts but it gets as far as plugging them in and nothing
happens!! I am pulling my hair out! I called HP and the
guy there was pulling his hair out to. Checked BIOS
working fine. So he said it must be a windows xp problem
the scanner I had was xp compatable and so it this new
one. I hope someone can help me here. It would be greatly
appreciated.Thanks so much!
Sandine

[Mary Sauer]

There is a driver on the HP site with a time stamp of November 2003, maybe newer than
what shipped with your printer. Huge download..
There are Support documents addressing the USB issue as well.
http://www.hp.com/country/us/en/support.html

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"Sandrine" > wrote in message
...
> OK here goes.... I have WindowsXp home.When it was in
> stalled everything worked but my scanner. So I purchased
> a new HPpsc1210 All in one(scanner and printer) I can NOT
> get it to install! When I first try to install it says I
> have no usb ports. When I uninstal the Usb ports then
> serch for them the computer finds them then the install
> starts but it gets as far as plugging them in and nothing
> happens!! I am pulling my hair out! I called HP and the
> guy there was pulling his hair out to. Checked BIOS
> working fine. So he said it must be a windows xp problem
> the scanner I had was xp compatable and so it this new
> one. I hope someone can help me here. It would be greatly
> appreciated.Thanks so much!
> Sandine
>
>