Limited account user cannot use scanner

[Wilfred]

I installed an scanner on my Windows XP Pro PC. When a "limited account"
user logs on to the computer, he is unable to use the scanner. Windows
returns a message that says "Scanner cannot be initialized. Scanner read
error".

If I change the user's account type, the scanner works fine. I tried
installing the scanner software twice, once for my user account, and a
second time under the second user account. As long as both users are
"computer administrators", everything works fine. When I change the second
user to "limited account", the scanner does not respond when the limited
user account logs in.

Any one out there know how to fix this?

Wilfred

[Rick \Nutcase\ Rogers]

Hi Wilfred,

It's a permissions issue, as the limited account does not havet he =
authority to write to certain system files. This may help:

Some Programs Do Not Work If You Log On from Limited Account [Q307091]
http://support.microsoft.com/?kbid=3D307091

You may also need to add write priviledges to the =
C:\Windows\system32\spool folder for that account.

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x - =
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone -
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Wilfred" > wrote in message =
...
> I installed an scanner on my Windows XP Pro PC. When a "limited =
account"
> user logs on to the computer, he is unable to use the scanner. =
Windows
> returns a message that says "Scanner cannot be initialized. Scanner =
read
> error".
>=20
> If I change the user's account type, the scanner works fine. I tried
> installing the scanner software twice, once for my user account, and a
> second time under the second user account. As long as both users are
> "computer administrators", everything works fine. When I change the =
second
> user to "limited account", the scanner does not respond when the =
limited
> user account logs in.
>=20
> Any one out there know how to fix this?
>=20
> Wilfred
>=20
>=20
>=20
>

[Wilfred]

Thanks for the information.

I tried the workaround suggested in the article. Unfortunately, Windows
seems to deny access to that shortcut. I get the following error when I try
to grant Administrative access to the program:
"Unable to save changes to 'HP PresicionScan Pro.Ink'. Access is
denied."

I tried searching for the string "C:\Windows\system32\spool" in the registry
to see if there is a value that I can change to add write privileges for
that account. None was found.

Although I tend to agree that it is a permissions issue, I noticed that when
I log on as the limited user, the system notification area shows the scanner
icon with a red "X" over it and the message: "Scanner not responding". This
happens at logon, even before I try launching the scanner program.

Do you think that if I were able to apply the workaround in the Microsoft
Knowledge Base Article, that it would overcome the "Scanner not responding"
error in the system tray?

Wilfred



"Rick "Nutcase" Rogers" > wrote in message
...
Hi Wilfred,

It's a permissions issue, as the limited account does not havet he authority
to write to certain system files. This may help:

Some Programs Do Not Work If You Log On from Limited Account [Q307091]
http://support.microsoft.com/?kbid=307091

You may also need to add write priviledges to the C:\Windows\system32\spool
folder for that account.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x - http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone -
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Wilfred" > wrote in message
...
> I installed an scanner on my Windows XP Pro PC. When a "limited account"
> user logs on to the computer, he is unable to use the scanner. Windows
> returns a message that says "Scanner cannot be initialized. Scanner read
> error".
>
> If I change the user's account type, the scanner works fine. I tried
> installing the scanner software twice, once for my user account, and a
> second time under the second user account. As long as both users are
> "computer administrators", everything works fine. When I change the
second
> user to "limited account", the scanner does not respond when the limited
> user account logs in.
>
> Any one out there know how to fix this?
>
> Wilfred
>
>
>
>

[Rick \Nutcase\ Rogers]

Hi,

You are trying to grant permissions to the shortcut, you need to grant =
them to the exectuable itself in the program folder. Same thing for the =
spool folder, it's not a string, it is a subfolder in the system folder. =
Drill down using WinExplorer, right-click it and check the security tab. =
If you cannot see the security tab, you need to disable simple file =
sharing in the view tab of folder options.

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x - =
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone -
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Wilfred" > wrote in message =
...
> Thanks for the information.
>=20
> I tried the workaround suggested in the article. Unfortunately, =
Windows
> seems to deny access to that shortcut. I get the following error when =
I try
> to grant Administrative access to the program:
> "Unable to save changes to 'HP PresicionScan Pro.Ink'. Access is
> denied."
>=20
> I tried searching for the string "C:\Windows\system32\spool" in the =
registry
> to see if there is a value that I can change to add write privileges =
for
> that account. None was found.
>=20
> Although I tend to agree that it is a permissions issue, I noticed =
that when
> I log on as the limited user, the system notification area shows the =
scanner
> icon with a red "X" over it and the message: "Scanner not responding". =
This
> happens at logon, even before I try launching the scanner program.
>=20
> Do you think that if I were able to apply the workaround in the =
Microsoft
> Knowledge Base Article, that it would overcome the "Scanner not =
responding"
> error in the system tray?
>=20
> Wilfred
>=20
>=20
>=20
> "Rick "Nutcase" Rogers" > wrote in message
> ...
> Hi Wilfred,
>=20
> It's a permissions issue, as the limited account does not havet he =
authority
> to write to certain system files. This may help:
>=20
> Some Programs Do Not Work If You Log On from Limited Account [Q307091]
> http://support.microsoft.com/?kbid=3D307091
>=20
> You may also need to add write priviledges to the =
C:\Windows\system32\spool
> folder for that account.
>=20
> --=20
> Best of Luck,
>=20
> Rick Rogers aka "Nutcase" MS-MVP - Win9x - =
http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone -
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>=20
> "Wilfred" > wrote in message
> ...
> > I installed an scanner on my Windows XP Pro PC. When a "limited =
account"
> > user logs on to the computer, he is unable to use the scanner. =
Windows
> > returns a message that says "Scanner cannot be initialized. Scanner =
read
> > error".
> >
> > If I change the user's account type, the scanner works fine. I =
tried
> > installing the scanner software twice, once for my user account, and =
a
> > second time under the second user account. As long as both users =
are
> > "computer administrators", everything works fine. When I change the
> second
> > user to "limited account", the scanner does not respond when the =
limited
> > user account logs in.
> >
> > Any one out there know how to fix this?
> >
> > Wilfred
> >
> >
> >
> >
>=20
>

[Wilfred]

The executable icon does not give me the option to "run with different
credentials". That option is only in the properties for the shortcut icon
(although the Microsoft KnowledgeBase article says one should "Right-click
the program's file name or shortcut...".

The c:\windows\system32\spool folder does not have a security tab (it only
has General, Sharing, & Customize).

Is this a common problem? Aren't scanners common components of many
computer systems? Shouldn't a scanner be handled by Windows in a way
similar to a printer? I don't have to go through these reiterations for the
printer.

The PC manufacturer (who handles the warranty and tech support for Windows)
blames it on Hewlett Packard and HP says it's a Windows problem. This is
exhausting.


"Rick "Nutcase" Rogers" > wrote in message
...
Hi,

You are trying to grant permissions to the shortcut, you need to grant them
to the exectuable itself in the program folder. Same thing for the spool
folder, it's not a string, it is a subfolder in the system folder. Drill
down using WinExplorer, right-click it and check the security tab. If you
cannot see the security tab, you need to disable simple file sharing in the
view tab of folder options.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x - http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone -
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Wilfred" > wrote in message
...
> Thanks for the information.
>
> I tried the workaround suggested in the article. Unfortunately, Windows
> seems to deny access to that shortcut. I get the following error when I
try
> to grant Administrative access to the program:
> "Unable to save changes to 'HP PresicionScan Pro.Ink'. Access is
> denied."
>
> I tried searching for the string "C:\Windows\system32\spool" in the
registry
> to see if there is a value that I can change to add write privileges for
> that account. None was found.
>
> Although I tend to agree that it is a permissions issue, I noticed that
when
> I log on as the limited user, the system notification area shows the
scanner
> icon with a red "X" over it and the message: "Scanner not responding".
This
> happens at logon, even before I try launching the scanner program.
>
> Do you think that if I were able to apply the workaround in the Microsoft
> Knowledge Base Article, that it would overcome the "Scanner not
responding"
> error in the system tray?
>
> Wilfred
>
>
>
> "Rick "Nutcase" Rogers" > wrote in message
> ...
> Hi Wilfred,
>
> It's a permissions issue, as the limited account does not havet he
authority
> to write to certain system files. This may help:
>
> Some Programs Do Not Work If You Log On from Limited Account [Q307091]
> http://support.microsoft.com/?kbid=307091
>
> You may also need to add write priviledges to the
C:\Windows\system32\spool
> folder for that account.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x -
http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone -
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Wilfred" > wrote in message
> ...
> > I installed an scanner on my Windows XP Pro PC. When a "limited
account"
> > user logs on to the computer, he is unable to use the scanner. Windows
> > returns a message that says "Scanner cannot be initialized. Scanner read
> > error".
> >
> > If I change the user's account type, the scanner works fine. I tried
> > installing the scanner software twice, once for my user account, and a
> > second time under the second user account. As long as both users are
> > "computer administrators", everything works fine. When I change the
> second
> > user to "limited account", the scanner does not respond when the limited
> > user account logs in.
> >
> > Any one out there know how to fix this?
> >
> > Wilfred
> >
> >
> >
> >
>
>

[CWatters]

"Wilfred" > wrote in message
...
> Is this a common problem?

I've seen a similar problem with some applications. Nothing I did could get
it working for limited users only administrators.

I've installed about 20 different applications and games that claim XP
compatibility. Only about half seem to install 'correctly' on a WinXP
machine. The most common fault is that they only set themselves up for use
by the admin account not all-users. I thought the whole point was that even
a single user machine should have two accounts set up (limited and Admin)
and that the Admin account should only be used for that purpose. It's
annoying to install a game only to find it's not added itself to the
desktop/start menu for the limited user account. You end up logging on and
off several times and messing about moving shortcuts from the admin account
to all users etc. Why oh why can't the standard installation wizard present
you with a list of users and ask you which should be given access?