Re: Blue Screen emergency--help! And yet another clue

[Hiawatha Bray]

Again I tried to boot off the XP CD-ROM. This time the process started, but
as the system tried to load the kernel debugger DLL I got this error
message:


File setupdd.sys could not be loaded
The error code is 4.

Setup cannot continue. Press any key to exit.

Interesting...when Linux failed to boot, it displayed a "kernel panic."
What could be causing this sort of thing? A problem with the processor?
The motherboard? Help!!


"Hiawatha Bray" > wrote in message
...
> My machine has two hard drives, one with Linux, one with Windows. I tried
> booting from CD-ROM, first with Linux and then with my Windows XP disk.
In
> both cases, it STILL won't boot. This suggests some kind of radical
> hardware failure, I suppose. Any ideas?
>
>
> "Hiawatha Bray" > wrote in message
> ...
> > While working on my PC, I bumped against the case with my foot--not very
> > hard either. Up popped a blue screen covered with gobbledegook about
some
> > kind of crash. It told me that if this was the first time it had
happened
> I
> > should simply reboot. This I did. Only the computer won't boot. It
gets
> > to the booting part and the screen stays blank. Sometimes you get that
> > checkered line at the bottom, like it's about to boot, but it just
freezes
> > there.
> >
> >
> > I have no idea what's wrong. Anybody got any ideas? Thanks.
> >
> >
> >
> >
>
>
>

[Kelly]

Hi,

Start here: http://support.microsoft.com/?kbid=330181

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util


"Hiawatha Bray" > wrote in message
...
> Again I tried to boot off the XP CD-ROM. This time the process started,
but
> as the system tried to load the kernel debugger DLL I got this error
> message:
>
>
> File setupdd.sys could not be loaded
> The error code is 4.
>
> Setup cannot continue. Press any key to exit.
>
> Interesting...when Linux failed to boot, it displayed a "kernel panic."
> What could be causing this sort of thing? A problem with the processor?
> The motherboard? Help!!
>
>
> "Hiawatha Bray" > wrote in message
> ...
> > My machine has two hard drives, one with Linux, one with Windows. I
tried
> > booting from CD-ROM, first with Linux and then with my Windows XP disk.
> In
> > both cases, it STILL won't boot. This suggests some kind of radical
> > hardware failure, I suppose. Any ideas?
> >
> >
> > "Hiawatha Bray" > wrote in message
> > ...
> > > While working on my PC, I bumped against the case with my foot--not
very
> > > hard either. Up popped a blue screen covered with gobbledegook about
> some
> > > kind of crash. It told me that if this was the first time it had
> happened
> > I
> > > should simply reboot. This I did. Only the computer won't boot. It
> gets
> > > to the booting part and the screen stays blank. Sometimes you get
that
> > > checkered line at the bottom, like it's about to boot, but it just
> freezes
> > > there.
> > >
> > >
> > > I have no idea what's wrong. Anybody got any ideas? Thanks.
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>

[RobD]

Have you opened the box? You may have card that's loose or needs reseating.
Setupdd initializes the display driver.

- Robert -

"Hiawatha Bray" > wrote in message
...
> Again I tried to boot off the XP CD-ROM. This time the process started,
but
> as the system tried to load the kernel debugger DLL I got this error
> message:
>
>
> File setupdd.sys could not be loaded
> The error code is 4.
>
> Setup cannot continue. Press any key to exit.
>
> Interesting...when Linux failed to boot, it displayed a "kernel panic."
> What could be causing this sort of thing? A problem with the processor?
> The motherboard? Help!!
>
>
> "Hiawatha Bray" > wrote in message
> ...
> > My machine has two hard drives, one with Linux, one with Windows. I
tried
> > booting from CD-ROM, first with Linux and then with my Windows XP disk.
> In
> > both cases, it STILL won't boot. This suggests some kind of radical
> > hardware failure, I suppose. Any ideas?
> >
> >
> > "Hiawatha Bray" > wrote in message
> > ...
> > > While working on my PC, I bumped against the case with my foot--not
very
> > > hard either. Up popped a blue screen covered with gobbledegook about
> some
> > > kind of crash. It told me that if this was the first time it had
> happened
> > I
> > > should simply reboot. This I did. Only the computer won't boot. It
> gets
> > > to the booting part and the screen stays blank. Sometimes you get
that
> > > checkered line at the bottom, like it's about to boot, but it just
> freezes
> > > there.
> > >
> > >
> > > I have no idea what's wrong. Anybody got any ideas? Thanks.
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>

[Doug Knox MS-MVP]

Mr. Bray,

I have to agree with Kelly and Rob. Open the case and reseat the cards =
and try it again. If that fails, reseat the memory modules.=20

P.S. I enjoyed our chat a while back :-)

--=20
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
=20
"Hiawatha Bray" > wrote in message =
...
> Again I tried to boot off the XP CD-ROM. This time the process =
started, but
> as the system tried to load the kernel debugger DLL I got this error
> message:
>=20
>=20
> File setupdd.sys could not be loaded
> The error code is 4.
>=20
> Setup cannot continue. Press any key to exit.
>=20
> Interesting...when Linux failed to boot, it displayed a "kernel =
panic."
> What could be causing this sort of thing? A problem with the =
processor?
> The motherboard? Help!!
>=20
>=20
> "Hiawatha Bray" > wrote in message
> ...
> > My machine has two hard drives, one with Linux, one with Windows. I =
tried
> > booting from CD-ROM, first with Linux and then with my Windows XP =
disk.
> In
> > both cases, it STILL won't boot. This suggests some kind of radical
> > hardware failure, I suppose. Any ideas?
> >
> >
> > "Hiawatha Bray" > wrote in message
> > ...
> > > While working on my PC, I bumped against the case with my =
foot--not very
> > > hard either. Up popped a blue screen covered with gobbledegook =
about
> some
> > > kind of crash. It told me that if this was the first time it had
> happened
> > I
> > > should simply reboot. This I did. Only the computer won't boot. =
It
> gets
> > > to the booting part and the screen stays blank. Sometimes you get =
that
> > > checkered line at the bottom, like it's about to boot, but it just
> freezes
> > > there.
> > >
> > >
> > > I have no idea what's wrong. Anybody got any ideas? Thanks.
> > >
> > >
> > >
> > >
> >
> >
> >
>=20
>=20
>

[Tom Porterfield]

Hiawatha Bray wrote:
> Again I tried to boot off the XP CD-ROM. This time the process
> started, but as the system tried to load the kernel debugger DLL I
> got this error message:
>
>
> File setupdd.sys could not be loaded
> The error code is 4.
>
> Setup cannot continue. Press any key to exit.
>
> Interesting...when Linux failed to boot, it displayed a "kernel
> panic." What could be causing this sort of thing? A problem with the
> processor? The motherboard? Help!!

It's definately hardware related. My first guess is that when you bumped
the PC something that was almost loose was rattled just enough to come
loose. Open the case and check our your connections and seating for all
of the cables, cards and chips. Make sure everything is nice and snug.
You might even try unseating and reseating those items. Check for dust or
other build-up and clean if you see any. The fact that neither HD will
boot suggests to concentrate on the cable where those two drives are
connected, RAM or processor.
--
Tom Porterfield
MS-MVP Smart Display
http://support.telop.org

Please post all follow-ups to the newsgroup only.

[Hiawatha Bray]

Sounds like a plan. I'll try it. Thanks, all!


"Tom Porterfield" > wrote in message
...
> Hiawatha Bray wrote:
> > Again I tried to boot off the XP CD-ROM. This time the process
> > started, but as the system tried to load the kernel debugger DLL I
> > got this error message:
> >
> >
> > File setupdd.sys could not be loaded
> > The error code is 4.
> >
> > Setup cannot continue. Press any key to exit.
> >
> > Interesting...when Linux failed to boot, it displayed a "kernel
> > panic." What could be causing this sort of thing? A problem with the
> > processor? The motherboard? Help!!
>
> It's definately hardware related. My first guess is that when you bumped
> the PC something that was almost loose was rattled just enough to come
> loose. Open the case and check our your connections and seating for all
> of the cables, cards and chips. Make sure everything is nice and snug.
> You might even try unseating and reseating those items. Check for dust or
> other build-up and clean if you see any. The fact that neither HD will
> boot suggests to concentrate on the cable where those two drives are
> connected, RAM or processor.
> --
> Tom Porterfield
> MS-MVP Smart Display
> http://support.telop.org
>
> Please post all follow-ups to the newsgroup only.
>
>

[Hiawatha Bray]

Bingo!

Reseated my graphics and TV tuner cards, rebooted, and voila! Everything's
back to normal.

You guys are a godsend. Thanks so much!


"Hiawatha Bray" > wrote in message
...
> Sounds like a plan. I'll try it. Thanks, all!
>
>
> "Tom Porterfield" > wrote in message
> ...
> > Hiawatha Bray wrote:
> > > Again I tried to boot off the XP CD-ROM. This time the process
> > > started, but as the system tried to load the kernel debugger DLL I
> > > got this error message:
> > >
> > >
> > > File setupdd.sys could not be loaded
> > > The error code is 4.
> > >
> > > Setup cannot continue. Press any key to exit.
> > >
> > > Interesting...when Linux failed to boot, it displayed a "kernel
> > > panic." What could be causing this sort of thing? A problem with the
> > > processor? The motherboard? Help!!
> >
> > It's definately hardware related. My first guess is that when you
bumped
> > the PC something that was almost loose was rattled just enough to come
> > loose. Open the case and check our your connections and seating for all
> > of the cables, cards and chips. Make sure everything is nice and snug.
> > You might even try unseating and reseating those items. Check for dust
or
> > other build-up and clean if you see any. The fact that neither HD will
> > boot suggests to concentrate on the cable where those two drives are
> > connected, RAM or processor.
> > --
> > Tom Porterfield
> > MS-MVP Smart Display
> > http://support.telop.org
> >
> > Please post all follow-ups to the newsgroup only.
> >
> >
>
>

[Hiawatha Bray]

Thanks for all the help. Good to hear from you. I ought to do another MVP
story one of these days!


"Doug Knox MS-MVP" > wrote in message
...
Mr. Bray,

I have to agree with Kelly and Rob. Open the case and reseat the cards and
try it again. If that fails, reseat the memory modules.

P.S. I enjoyed our chat a while back :-)

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Hiawatha Bray" > wrote in message
...
> Again I tried to boot off the XP CD-ROM. This time the process started,
but
> as the system tried to load the kernel debugger DLL I got this error
> message:
>
>
> File setupdd.sys could not be loaded
> The error code is 4.
>
> Setup cannot continue. Press any key to exit.
>
> Interesting...when Linux failed to boot, it displayed a "kernel panic."
> What could be causing this sort of thing? A problem with the processor?
> The motherboard? Help!!
>
>
> "Hiawatha Bray" > wrote in message
> ...
> > My machine has two hard drives, one with Linux, one with Windows. I
tried
> > booting from CD-ROM, first with Linux and then with my Windows XP disk.
> In
> > both cases, it STILL won't boot. This suggests some kind of radical
> > hardware failure, I suppose. Any ideas?
> >
> >
> > "Hiawatha Bray" > wrote in message
> > ...
> > > While working on my PC, I bumped against the case with my foot--not
very
> > > hard either. Up popped a blue screen covered with gobbledegook about
> some
> > > kind of crash. It told me that if this was the first time it had
> happened
> > I
> > > should simply reboot. This I did. Only the computer won't boot. It
> gets
> > > to the booting part and the screen stays blank. Sometimes you get
that
> > > checkered line at the bottom, like it's about to boot, but it just
> freezes
> > > there.
> > >
> > >
> > > I have no idea what's wrong. Anybody got any ideas? Thanks.
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>

[Tom Porterfield]

Hiawatha Bray wrote:
> Bingo!
>
> Reseated my graphics and TV tuner cards, rebooted, and voila!
> Everything's back to normal.
>
> You guys are a godsend. Thanks so much!

Good to hear. Thanks for the follow-up.
--
Tom Porterfield
MS-MVP Smart Display
http://support.telop.org

Please post all follow-ups to the newsgroup only.