Can't view faxes

[Mike Trozzo]

I'm running XP Pro, and recently reformatted/reinstalled. I copied the inbox
and outbox faxes and put them in the new setup. Everything is OK except for
one thing: I can send/receive faxes with no problem, but when I double-click
any fax (including ones I've sent/received since the reinstall), it will not
preview. I've checked the file associations for .tif files, and it shows
that it's associated with Windows Picture and Fax Viewer. Does anyone know
why this might be happening?

Thanks,
Mike Trozzo

[Russ Valentine [MVP-Outlook]]

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
"Mike Trozzo" > wrote in message
...
> I'm running XP Pro, and recently reformatted/reinstalled. I copied the
inbox
> and outbox faxes and put them in the new setup. Everything is OK except
for
> one thing: I can send/receive faxes with no problem, but when I
double-click
> any fax (including ones I've sent/received since the reinstall), it will
not
> preview. I've checked the file associations for .tif files, and it shows
> that it's associated with Windows Picture and Fax Viewer. Does anyone know
> why this might be happening?
>
> Thanks,
> Mike Trozzo
>
>

[Mike Trozzo]

"Russ Valentine [MVP-Outlook]" > schrieb im Newsbeitrag
...
> There are many causes for this problem. Most often, this problem arises
> because some other imaging application that you installed has set itself
as
> the default viewer for TIF files. To view faxes from the Fax Console, the
> Windows Imaging and Fax viewer must be your default viewer for TIF files.
> You can easily restore that setting in Windows Explorer > Folder Options.
> File Types. For most users the command line should read:
>
> "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n
%1"
>
> Another common cause of this problem is firewall software Trojan horse
> rules. The most common is one that ships with Norton Internet Security.
> Details on that on are available here:
>
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
>

Russ,

Thanks for responding. Windows Imaging & Fax Fiewer already is the default
for TIF and TIFF files. As far as the firewall, I use ZoneAlarm Pro, and I
gave MS Fax full permissions, same as it was before the format/reinstall.
When I double-click a file in the actual folder (C:\Dokumente und
Einstellungen\All Users\Anwendungsdaten\Microsoft\Windows NT\MSFax\Sent
Items (or Inbox, same thing happens))*, the viewer comes up and shows the
fax as it should. The problem is when I double-click a fax from within the
console.

*Using the German version of XP

Mike

[Russ Valentine [MVP-Outlook]]

Have you applied the hotfix from the Windows Update site that addresses this
issue? As I recall it's Q322011
--
Russ Valentine
[MVP-Outlook]
"Mike Trozzo" > wrote in message
...
>
> "Russ Valentine [MVP-Outlook]" > schrieb im Newsbeitrag
> ...
> > There are many causes for this problem. Most often, this problem arises
> > because some other imaging application that you installed has set itself
> as
> > the default viewer for TIF files. To view faxes from the Fax Console,
the
> > Windows Imaging and Fax viewer must be your default viewer for TIF
files.
> > You can easily restore that setting in Windows Explorer > Folder
Options.
> > File Types. For most users the command line should read:
> >
> > "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n
> %1"
> >
> > Another common cause of this problem is firewall software Trojan horse
> > rules. The most common is one that ships with Norton Internet Security.
> > Details on that on are available here:
> >
>
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> >
>
> Russ,
>
> Thanks for responding. Windows Imaging & Fax Fiewer already is the default
> for TIF and TIFF files. As far as the firewall, I use ZoneAlarm Pro, and I
> gave MS Fax full permissions, same as it was before the format/reinstall.
> When I double-click a file in the actual folder (C:\Dokumente und
> Einstellungen\All Users\Anwendungsdaten\Microsoft\Windows NT\MSFax\Sent
> Items (or Inbox, same thing happens))*, the viewer comes up and shows the
> fax as it should. The problem is when I double-click a fax from within the
> console.
>
> *Using the German version of XP
>
> Mike
>
>

[Mike Trozzo]

Bingo! I installed it, and all is well! Thanks a million, Russ.



"Russ Valentine [MVP-Outlook]" > schrieb im Newsbeitrag
...
> Have you applied the hotfix from the Windows Update site that addresses
this
> issue? As I recall it's Q322011
> --
> Russ Valentine
> [MVP-Outlook]
> "Mike Trozzo" > wrote in message
> ...
> >
> > "Russ Valentine [MVP-Outlook]" > schrieb im Newsbeitrag
> > ...
> > > There are many causes for this problem. Most often, this problem
arises
> > > because some other imaging application that you installed has set
itself
> > as
> > > the default viewer for TIF files. To view faxes from the Fax Console,
> the
> > > Windows Imaging and Fax viewer must be your default viewer for TIF
> files.
> > > You can easily restore that setting in Windows Explorer > Folder
> Options.
> > > File Types. For most users the command line should read:
> > >
> > > "rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n
> > %1"
> > >
> > > Another common cause of this problem is firewall software Trojan horse
> > > rules. The most common is one that ships with Norton Internet
Security.
> > > Details on that on are available here:
> > >
> >
>
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > >
> >
> > Russ,
> >
> > Thanks for responding. Windows Imaging & Fax Fiewer already is the
default
> > for TIF and TIFF files. As far as the firewall, I use ZoneAlarm Pro, and
I
> > gave MS Fax full permissions, same as it was before the
format/reinstall.
> > When I double-click a file in the actual folder (C:\Dokumente und
> > Einstellungen\All Users\Anwendungsdaten\Microsoft\Windows NT\MSFax\Sent
> > Items (or Inbox, same thing happens))*, the viewer comes up and shows
the
> > fax as it should. The problem is when I double-click a fax from within
the
> > console.
> >
> > *Using the German version of XP
> >
> > Mike
> >
> >
>
>