IE6 Not Working At All

[Chris Guimbellot]

Hello,

I have a laptop with WinXP Pro and IE6. The other day, I started having
problems with IE. When you click the icon to open, it takes approximately 30
to open. When it finally does, I cannot navigate to any pages (there are no
problems with the internet connection or settings). It is pretty much
inoperable. To try to rectify, I tried the steps in the following two
articles:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
http://support.microsoft.com/default.aspx?scid=kb;en-us;q293907

To mention exactly what I did, in article 318378, I did not do step 3 of
Method 1, which was an in-place upgrade of Windows XP. I did everything else
though. Also, in article 293907, under the section "How to uninstall
Internet Explorer 6", I could not perform any of those steps because
"Internet Explorer 6 and Internet Tools" was not on the Add/Remove programs
menu, and step 2 didn't explain how to do it for XP. Under the section "How
to Repair or Return to Previous Internet Explorer Installation", I ran the
"rundll32" command and chose "Repair Internet Explorer", but it ran through
in about 1 second and then asked me to reboot. Needless to say, when the
reboot was complete, it was not successful.

A few other points to mention:
1. I have MSN Explorer on the PC and it works fine. I plan to pull it off as
soon as I get IE installed correctly.
2. ONE works correctly.
3. I ran a virus scan and came up clean.
4. All patches and service packs are installed.
5. Nothing new has been installed on it recently.

I cant think of anything else to do. Any ideas would be appreciated. Thanks,

Chris

[purplehaz]

Sounds like spyware or a home page hijacker.

Run these tools weekly
spybot -- http://www.safer-networking.org/
ad-aware -- http://www.lavasoftusa.com/
HiJackThis - http://mjc1.com/mirror/hjt/


Internet Explorer repair is not an option for the version that shipped with
the XP OS in a clean or full install.

It may be an option in and upgrade install from a win9x OS in add/remove
programs.

Unchecking IE in the add/remove components in XP does not uninstall IE, it
only deletes the IE icons.

You can reinstall IE using the following command line in the run dialog:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
%windir%\Inf\ie.inf



The XP cd may be needed for a re-install of IE.



( watch the word wrap, there is a space between 132 and % )



Chris Guimbellot wrote:
> Hello,
>
> I have a laptop with WinXP Pro and IE6. The other day, I started
> having problems with IE. When you click the icon to open, it takes
> approximately 30 to open. When it finally does, I cannot navigate to
> any pages (there are no problems with the internet connection or
> settings). It is pretty much inoperable. To try to rectify, I tried
> the steps in the following two articles:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
> http://support.microsoft.com/default.aspx?scid=kb;en-us;q293907
>
> To mention exactly what I did, in article 318378, I did not do step 3
> of Method 1, which was an in-place upgrade of Windows XP. I did
> everything else though. Also, in article 293907, under the section
> "How to uninstall Internet Explorer 6", I could not perform any of
> those steps because "Internet Explorer 6 and Internet Tools" was not
> on the Add/Remove programs menu, and step 2 didn't explain how to do
> it for XP. Under the section "How to Repair or Return to Previous
> Internet Explorer Installation", I ran the "rundll32" command and
> chose "Repair Internet Explorer", but it ran through in about 1
> second and then asked me to reboot. Needless to say, when the reboot
> was complete, it was not successful.
>
> A few other points to mention:
> 1. I have MSN Explorer on the PC and it works fine. I plan to pull it
> off as soon as I get IE installed correctly.
> 2. ONE works correctly.
> 3. I ran a virus scan and came up clean.
> 4. All patches and service packs are installed.
> 5. Nothing new has been installed on it recently.
>
> I cant think of anything else to do. Any ideas would be appreciated.
> Thanks,
>
> Chris

[Chris Guimbellot]

You've got to be kidding me. That's what it was. I ran Ad-Aware, deleted the
found files, and now everything works. how did you know? Thanks,

Chris

"purplehaz" > wrote in message
...
> Sounds like spyware or a home page hijacker.
>
> Run these tools weekly
> spybot -- http://www.safer-networking.org/
> ad-aware -- http://www.lavasoftusa.com/
> HiJackThis - http://mjc1.com/mirror/hjt/
>
>
> Internet Explorer repair is not an option for the version that shipped
with
> the XP OS in a clean or full install.
>
> It may be an option in and upgrade install from a win9x OS in add/remove
> programs.
>
> Unchecking IE in the add/remove components in XP does not uninstall IE, it
> only deletes the IE icons.
>
> You can reinstall IE using the following command line in the run dialog:
>
> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
> %windir%\Inf\ie.inf
>
>
>
> The XP cd may be needed for a re-install of IE.
>
>
>
> ( watch the word wrap, there is a space between 132 and % )
>
>
>
> Chris Guimbellot wrote:
> > Hello,
> >
> > I have a laptop with WinXP Pro and IE6. The other day, I started
> > having problems with IE. When you click the icon to open, it takes
> > approximately 30 to open. When it finally does, I cannot navigate to
> > any pages (there are no problems with the internet connection or
> > settings). It is pretty much inoperable. To try to rectify, I tried
> > the steps in the following two articles:
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;q293907
> >
> > To mention exactly what I did, in article 318378, I did not do step 3
> > of Method 1, which was an in-place upgrade of Windows XP. I did
> > everything else though. Also, in article 293907, under the section
> > "How to uninstall Internet Explorer 6", I could not perform any of
> > those steps because "Internet Explorer 6 and Internet Tools" was not
> > on the Add/Remove programs menu, and step 2 didn't explain how to do
> > it for XP. Under the section "How to Repair or Return to Previous
> > Internet Explorer Installation", I ran the "rundll32" command and
> > chose "Repair Internet Explorer", but it ran through in about 1
> > second and then asked me to reboot. Needless to say, when the reboot
> > was complete, it was not successful.
> >
> > A few other points to mention:
> > 1. I have MSN Explorer on the PC and it works fine. I plan to pull it
> > off as soon as I get IE installed correctly.
> > 2. ONE works correctly.
> > 3. I ran a virus scan and came up clean.
> > 4. All patches and service packs are installed.
> > 5. Nothing new has been installed on it recently.
> >
> > I cant think of anything else to do. Any ideas would be appreciated.
> > Thanks,
> >
> > Chris
>
>

[purplehaz]

I have my own tech support business and the #1 problem I run into when
browsers are crashing and the internet is not working right, is spyware.
Running spyware killers is the first thing I always do when troubleshooting
IE(or any browser).

Chris Guimbellot wrote:
> You've got to be kidding me. That's what it was. I ran Ad-Aware,
> deleted the found files, and now everything works. how did you know?
> Thanks,
>
> Chris
>
> "purplehaz" > wrote in message
> ...
>> Sounds like spyware or a home page hijacker.
>>
>> Run these tools weekly
>> spybot -- http://www.safer-networking.org/
>> ad-aware -- http://www.lavasoftusa.com/
>> HiJackThis - http://mjc1.com/mirror/hjt/
>>
>>
>> Internet Explorer repair is not an option for the version that
>> shipped with the XP OS in a clean or full install.
>>
>> It may be an option in and upgrade install from a win9x OS in
>> add/remove programs.
>>
>> Unchecking IE in the add/remove components in XP does not uninstall
>> IE, it only deletes the IE icons.
>>
>> You can reinstall IE using the following command line in the run
>> dialog:
>>
>> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
>> %windir%\Inf\ie.inf
>>
>>
>>
>> The XP cd may be needed for a re-install of IE.
>>
>>
>>
>> ( watch the word wrap, there is a space between 132 and % )
>>
>>
>>
>> Chris Guimbellot wrote:
>>> Hello,
>>>
>>> I have a laptop with WinXP Pro and IE6. The other day, I started
>>> having problems with IE. When you click the icon to open, it takes
>>> approximately 30 to open. When it finally does, I cannot navigate to
>>> any pages (there are no problems with the internet connection or
>>> settings). It is pretty much inoperable. To try to rectify, I tried
>>> the steps in the following two articles:
>>>
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;q293907
>>>
>>> To mention exactly what I did, in article 318378, I did not do step
>>> 3 of Method 1, which was an in-place upgrade of Windows XP. I did
>>> everything else though. Also, in article 293907, under the section
>>> "How to uninstall Internet Explorer 6", I could not perform any of
>>> those steps because "Internet Explorer 6 and Internet Tools" was not
>>> on the Add/Remove programs menu, and step 2 didn't explain how to do
>>> it for XP. Under the section "How to Repair or Return to Previous
>>> Internet Explorer Installation", I ran the "rundll32" command and
>>> chose "Repair Internet Explorer", but it ran through in about 1
>>> second and then asked me to reboot. Needless to say, when the reboot
>>> was complete, it was not successful.
>>>
>>> A few other points to mention:
>>> 1. I have MSN Explorer on the PC and it works fine. I plan to pull
>>> it off as soon as I get IE installed correctly.
>>> 2. ONE works correctly.
>>> 3. I ran a virus scan and came up clean.
>>> 4. All patches and service packs are installed.
>>> 5. Nothing new has been installed on it recently.
>>>
>>> I cant think of anything else to do. Any ideas would be appreciated.
>>> Thanks,
>>>
>>> Chris