clear the print que

[Madonna]

I have a one year old Brother MFC 3100C multifunction
printer connected to my new Dell desktop PC. I was
printing an 11 pg document from the internet, when the
printer stopped; displayed a message "remanded". I tried
to cancel the print job in the printer dialogue box, and
the status shows it's deleting, but it's been that way
for 3 hours now, and I cannot clear it up. I am not able
to print anything else on this printer because this print
job I'm trying to clear out of the que is preventing any
other document from printing. Can anyone offer me a
solution?
thanks.

[Mary Sauer]

Does restarting the computer clear the queue? Do you have a cancel the job button on
the printer?
Clear your cache, in IE, tools, Internet Options, delete files. When you print from
the Internet, the files are stored as temporary items.

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"Madonna" > wrote in message
...
> I have a one year old Brother MFC 3100C multifunction
> printer connected to my new Dell desktop PC. I was
> printing an 11 pg document from the internet, when the
> printer stopped; displayed a message "remanded". I tried
> to cancel the print job in the printer dialogue box, and
> the status shows it's deleting, but it's been that way
> for 3 hours now, and I cannot clear it up. I am not able
> to print anything else on this printer because this print
> job I'm trying to clear out of the que is preventing any
> other document from printing. Can anyone offer me a
> solution?
> thanks.

[Cari \(MS-MVP\)]

From the Control Panel, click on Printers & Faxes... right click on the
printer that has the stuck job and select Cancel.

Cari
www.coribright.com

"Madonna" > wrote in message
...
>I have a one year old Brother MFC 3100C multifunction
> printer connected to my new Dell desktop PC. I was
> printing an 11 pg document from the internet, when the
> printer stopped; displayed a message "remanded". I tried
> to cancel the print job in the printer dialogue box, and
> the status shows it's deleting, but it's been that way
> for 3 hours now, and I cannot clear it up. I am not able
> to print anything else on this printer because this print
> job I'm trying to clear out of the que is preventing any
> other document from printing. Can anyone offer me a
> solution?
> thanks.

[Brian Schram]

I am having a similar problem. I cannot clear the queue
and it is preventing me from printing anything on my HP
PSC 1350. The document was sent from a Windows 98 PC to
my Windows XP PC over my home network. The Cancel button
does not seem to do anything and the document has a status
of Delete-printing. The port is USB001. I have tried (1)
shutting down the PC, (2) turning off the printer, and (3)
unplugging the USB cable from the port but nothing works.

>-----Original Message-----
>Does restarting the computer clear the queue? Do you have
a cancel the job button on
>the printer?
>Clear your cache, in IE, tools, Internet Options, delete
files. When you print from
>the Internet, the files are stored as temporary items.
>
>--
>Mary Sauer MS MVP
>http://office.microsoft.com/clipart/
>http://www.mvps.org/msauer/getting_started.htm
>news://msnews.microsoft.com
>"Madonna" > wrote in
message
...
>> I have a one year old Brother MFC 3100C multifunction
>> printer connected to my new Dell desktop PC. I was
>> printing an 11 pg document from the internet, when the
>> printer stopped; displayed a message "remanded". I
tried
>> to cancel the print job in the printer dialogue box, and
>> the status shows it's deleting, but it's been that way
>> for 3 hours now, and I cannot clear it up. I am not
able
>> to print anything else on this printer because this
print
>> job I'm trying to clear out of the que is preventing any
>> other document from printing. Can anyone offer me a
>> solution?
>> thanks.
>
>
>.
>