Blue Screen - Help

[Tracy]

I keep getting a blue screen and I am un able to get Dell
to help me with this brand new computer.
It is running slow and not responding and I have gotten
the blue screen at least 4 times now, same message.
If anyone can help me please, email me at .
I am ready to return this brand new dell.....
The message when it goes blue is:
Technical Info: STOP: 0X0000008E (0XC0000005, 0XF9322343,
0XF939F680, 0X00000000)
Mpfirewall.sys Address F9322343, base at F9320000, Date
Stamp 3D40500a
*************
After using that report error message from microsoft is:
Error Caused by a Device Driver
Thank you for submitting an error report to Windows
Online Crash Analysis. Unfortunately, we cannot provide
you with specific information about how to resolve this
problem at this time. The information that you and other
users submit will be used to investigate this problem.
Analysis
A device driver installed on your system caused the
problem, but we cannot determine the precise cause.
**********
My error log says:
Tuesday, August 12, 2003 Applicatio n Hang Hanging
application WINWORD.EXE, version 10.0.4030.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Tuesday, August 12, 2003 Applicatio n Hang Hanging
application WINWORD.EXE, version 10.0.4030.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Tuesday, August 12, 2003 Applicatio n Hang Hanging
application IEXPLORE.EXE, version 6.0.2800.1106, hang
module hungapp, version 0.0.0.0, hang address
0x00000000.
Tuesday, August 12, 2003 Applicatio n Hang Hanging
application IEXPLORE.EXE, version 6.0.2800.1106, hang
module hungapp, version 0.0.0.0, hang address
0x00000000.
Tuesday, August 12, 2003 Applicatio n Hang Fault bucket
21955421.
Wednesday, August 13, 2003 Applicatio n Hang Hanging
application IEXPLORE.EXE, version 6.0.2800.1106, hang
module hungapp, version 0.0.0.0, hang address
0x00000000.
Wednesday, August 13, 2003 Applicatio n Hang Hanging
application IEXPLORE.EXE, version 6.0.2800.1106, hang
module hungapp, version 0.0.0.0, hang address
0x00000000.
Wednesday, August 13, 2003 Ci Content index on c:\system
volume information\catalog.wci is corrupt. Please
shutdown and restart the Indexing Service (cisvc).
Wednesday, August 13, 2003 Ci Cleaning up corrupt content
index metadata on c:\system volume
information\catalog.wci. Index will be automatically
restored by refiltering all documents.
Wednesday, August 13, 2003 Ci Cleaning up corrupt content
index metadata on c:\system volume
information\catalog.wci. Index will be automatically
restored by refiltering all documents.

[Stephen]

Three things come to mind: 1st see the listing by John Barnett re: Firewall
@ 1:20 PM on 8/13; 2nd is, even though it's new & shouldn't be a problem,
there's stuff loaded that can cause prob's due to "fit" - see James
Eshelman's article re: "Computer Health" @
http://aumha.org/win5/a/health.htm; & 3rd is some advice: dump McAfee & load
the freeware so many MVPs trust to keep their systems running smoothly.
Hope to help!
Stephen<><


"Tracy" > wrote in message
...
> I keep getting a blue screen and I am un able to get Dell
> to help me with this brand new computer.
> It is running slow and not responding and I have gotten
> the blue screen at least 4 times now, same message.
> If anyone can help me please, email me at .
> I am ready to return this brand new dell.....
> The message when it goes blue is:
> Technical Info: STOP: 0X0000008E (0XC0000005, 0XF9322343,
> 0XF939F680, 0X00000000)
> Mpfirewall.sys Address F9322343, base at F9320000, Date
> Stamp 3D40500a
> *************
> After using that report error message from microsoft is:
> Error Caused by a Device Driver
> Thank you for submitting an error report to Windows
> Online Crash Analysis. Unfortunately, we cannot provide
> you with specific information about how to resolve this
> problem at this time. The information that you and other
> users submit will be used to investigate this problem.
> Analysis
> A device driver installed on your system caused the
> problem, but we cannot determine the precise cause.
> **********
> My error log says:
> Tuesday, August 12, 2003 Applicatio n Hang Hanging
> application WINWORD.EXE, version 10.0.4030.0, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
> Tuesday, August 12, 2003 Applicatio n Hang Hanging
> application WINWORD.EXE, version 10.0.4030.0, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
> Tuesday, August 12, 2003 Applicatio n Hang Hanging
> application IEXPLORE.EXE, version 6.0.2800.1106, hang
> module hungapp, version 0.0.0.0, hang address
> 0x00000000.
> Tuesday, August 12, 2003 Applicatio n Hang Hanging
> application IEXPLORE.EXE, version 6.0.2800.1106, hang
> module hungapp, version 0.0.0.0, hang address
> 0x00000000.
> Tuesday, August 12, 2003 Applicatio n Hang Fault bucket
> 21955421.
> Wednesday, August 13, 2003 Applicatio n Hang Hanging
> application IEXPLORE.EXE, version 6.0.2800.1106, hang
> module hungapp, version 0.0.0.0, hang address
> 0x00000000.
> Wednesday, August 13, 2003 Applicatio n Hang Hanging
> application IEXPLORE.EXE, version 6.0.2800.1106, hang
> module hungapp, version 0.0.0.0, hang address
> 0x00000000.
> Wednesday, August 13, 2003 Ci Content index on c:\system
> volume information\catalog.wci is corrupt. Please
> shutdown and restart the Indexing Service (cisvc).
> Wednesday, August 13, 2003 Ci Cleaning up corrupt content
> index metadata on c:\system volume
> information\catalog.wci. Index will be automatically
> restored by refiltering all documents.
> Wednesday, August 13, 2003 Ci Cleaning up corrupt content
> index metadata on c:\system volume
> information\catalog.wci. Index will be automatically
> restored by refiltering all documents.
>
>
>
>
>