TV Tuner Stops Responding (Microsoft Knowledge Base Article - 817589)

[BC]

I am having the problem described in this article. The
article says Microsoft has a fix and I should contact
paid support. As I try to contact paid support through
the web site, I get in a continous loop of web pages.
There are no phone numbers provided either. The article
says:

"When you use a the TV tuner feature of your soundcard,
the TV tuner program may stop responding (hang). This
problem may occur if your processor uses hyperthread
technology.

"A supported fix is now available from Microsoft, but it
is only intended to correct the problem described in this
article. Only apply it to systems that are experiencing
this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the
next Windows XP service pack that contains this fix.

"To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh

Date Time Version Size Filename

01-Apr-2003 09:37 5.3.2600.1193 45,440 Stream.sys


How do I get this fix and why do I have to pay for it?

[Chris Lanier [MVP]]

Hi, You get it by calling Microsoft. No other way

Note In *special cases*, charges that are ordinarily incurred for support
calls may be *canceled* if a Microsoft Support Professional determines that
*a specific update will resolve your problem*.


--
Chris Lanier
Microsoft MVP - Digital Media
--
"BC" > wrote in message
...
> I am having the problem described in this article. The
> article says Microsoft has a fix and I should contact
> paid support. As I try to contact paid support through
> the web site, I get in a continous loop of web pages.
> There are no phone numbers provided either. The article
> says:
>
> "When you use a the TV tuner feature of your soundcard,
> the TV tuner program may stop responding (hang). This
> problem may occur if your processor uses hyperthread
> technology.
>
> "A supported fix is now available from Microsoft, but it
> is only intended to correct the problem described in this
> article. Only apply it to systems that are experiencing
> this specific problem. This fix may receive additional
> testing. Therefore, if you are not severely affected by
> this problem, Microsoft recommends that you wait for the
> next Windows XP service pack that contains this fix.
>
> "To resolve this problem immediately, contact Microsoft
> Product Support Services to obtain the fix. For a
> complete list of Microsoft Product Support Services phone
> numbers and information about support costs, visit the
> following Microsoft Web site:
> http://support.microsoft.com/default.aspx?scid=fh
>
> Date Time Version Size Filename
>
> 01-Apr-2003 09:37 5.3.2600.1193 45,440 Stream.sys
>
>
> How do I get this fix and why do I have to pay for it?
>

[BC]

Yes. But I cannot get the phone numbers off the site.
As I said, I get in a continuos loop of web pages that
repeat over and over if I go to:

"Assisted Paid Support

"Although OEM products are not eligible for no-charge
assisted support from Microsoft, some OEM products are
eligible for the paid assisted support options.

"Phone Numbers, Support Options and Pricing
Find phone numbers, support options, and pricing
information by product.

"Quick navigation guide: Select your product from the
drop-down list, and if presented with the option "How did
you obtain your product?", then select "It was purchased
separately" to view assisted paid support options.
NOTE: No-charge support options on these pages are only
available to customers who did not receive their software
through an OEM."

The good news is I just saw SP1a coming out next week
contains my fix. For future use, how do I find the phone
number. Thanks.

>-----Original Message-----
>Hi, You get it by calling Microsoft. No other way
>
>Note In *special cases*, charges that are ordinarily
incurred for support
>calls may be *canceled* if a Microsoft Support
Professional determines that
>*a specific update will resolve your problem*.
>
>
>--
>Chris Lanier
>Microsoft MVP - Digital Media

[Chris Lanier [MVP]]

Hi, SP1a has been out for a year. To get the phone number you just select
the product from the list.
http://support.microsoft.com/default.aspx?scid=sz;[ln];top

--
Chris Lanier
Microsoft MVP - Digital Media
--
"BC" > wrote in message
...
> Yes. But I cannot get the phone numbers off the site.
> As I said, I get in a continuos loop of web pages that
> repeat over and over if I go to:
>
> "Assisted Paid Support
>
> "Although OEM products are not eligible for no-charge
> assisted support from Microsoft, some OEM products are
> eligible for the paid assisted support options.
>
> "Phone Numbers, Support Options and Pricing
> Find phone numbers, support options, and pricing
> information by product.
>
> "Quick navigation guide: Select your product from the
> drop-down list, and if presented with the option "How did
> you obtain your product?", then select "It was purchased
> separately" to view assisted paid support options.
> NOTE: No-charge support options on these pages are only
> available to customers who did not receive their software
> through an OEM."
>
> The good news is I just saw SP1a coming out next week
> contains my fix. For future use, how do I find the phone
> number. Thanks.
>
> >-----Original Message-----
> >Hi, You get it by calling Microsoft. No other way
> >
> >Note In *special cases*, charges that are ordinarily
> incurred for support
> >calls may be *canceled* if a Microsoft Support
> Professional determines that
> >*a specific update will resolve your problem*.
> >
> >
> >--
> >Chris Lanier
> >Microsoft MVP - Digital Media
>

I guess I'm really confused. I have a new PC that came
with SP1. SP1a says its the same as SP1 except for VM.
SP1a says it includes the fix I am looking for. The
article (817589) says the fix will be in SP2. The fix is
dated April 1, 2003. What gives?

>-----Original Message-----
>Hi, SP1a has been out for a year. To get the phone
number you just select
>the product from the list.
>http://support.microsoft.com/default.aspx?scid=sz;
[ln];top
>
>--
>Chris Lanier
>Microsoft MVP - Digital Media
>--
>"BC" > wrote in
message
...
>> Yes. But I cannot get the phone numbers off the site.
>> As I said, I get in a continuos loop of web pages that
>> repeat over and over if I go to:
>>
>> "Assisted Paid Support
>>
>> "Although OEM products are not eligible for no-charge
>> assisted support from Microsoft, some OEM products are
>> eligible for the paid assisted support options.
>>
>> "Phone Numbers, Support Options and Pricing
>> Find phone numbers, support options, and pricing
>> information by product.
>>
>> "Quick navigation guide: Select your product from the
>> drop-down list, and if presented with the option "How
did
>> you obtain your product?", then select "It was
purchased
>> separately" to view assisted paid support options.
>> NOTE: No-charge support options on these pages are only
>> available to customers who did not receive their
software
>> through an OEM."
>>
>> The good news is I just saw SP1a coming out next week
>> contains my fix. For future use, how do I find the
phone
>> number. Thanks.
>>
>> >-----Original Message-----
>> >Hi, You get it by calling Microsoft. No other way
>> >
>> >Note In *special cases*, charges that are ordinarily
>> incurred for support
>> >calls may be *canceled* if a Microsoft Support
>> Professional determines that
>> >*a specific update will resolve your problem*.
>> >
>> >
>> >--
>> >Chris Lanier
>> >Microsoft MVP - Digital Media
>>
>
>
>.
>

[msnews.microsoft.com]

FYI Just another option. I have the same problem, and similar frustration
trying to get this fix from MS or even getting through their website to find
a number to call. While hunting for information I came across messages from
others with the same problem who recommended trying DScaler
(http://www.dscaler.org/) instead of using the ATI MMC. I have been using
DScaler for a few weeks now, and have not locked up once..

"BC" > wrote in message
...
> I am having the problem described in this article. The
> article says Microsoft has a fix and I should contact
> paid support. As I try to contact paid support through
> the web site, I get in a continous loop of web pages.
> There are no phone numbers provided either. The article
> says:
>
> "When you use a the TV tuner feature of your soundcard,
> the TV tuner program may stop responding (hang). This
> problem may occur if your processor uses hyperthread
> technology.
>
> "A supported fix is now available from Microsoft, but it
> is only intended to correct the problem described in this
> article. Only apply it to systems that are experiencing
> this specific problem. This fix may receive additional
> testing. Therefore, if you are not severely affected by
> this problem, Microsoft recommends that you wait for the
> next Windows XP service pack that contains this fix.
>
> "To resolve this problem immediately, contact Microsoft
> Product Support Services to obtain the fix. For a
> complete list of Microsoft Product Support Services phone
> numbers and information about support costs, visit the
> following Microsoft Web site:
> http://support.microsoft.com/default.aspx?scid=fh
>
> Date Time Version Size Filename
>
> 01-Apr-2003 09:37 5.3.2600.1193 45,440 Stream.sys
>
>
> How do I get this fix and why do I have to pay for it?
>

[Chris Lanier [MVP]]

The patch will be in SP2 (CPR - WinXP - Hotfix in SP2 ) It is dated April
1, 2003 because that's when Microsoft wrote it. You can either call them in
order to get it, or wait for SP2.

--
Chris Lanier
Microsoft MVP - Digital Media
--
> wrote in message
...
> I guess I'm really confused. I have a new PC that came
> with SP1. SP1a says its the same as SP1 except for VM.
> SP1a says it includes the fix I am looking for. The
> article (817589) says the fix will be in SP2. The fix is
> dated April 1, 2003. What gives?
>
> >-----Original Message-----
> >Hi, SP1a has been out for a year. To get the phone
> number you just select
> >the product from the list.
> >http://support.microsoft.com/default.aspx?scid=sz;
> [ln];top
> >
> >--
> >Chris Lanier
> >Microsoft MVP - Digital Media
> >--
> >"BC" > wrote in
> message
> ...
> >> Yes. But I cannot get the phone numbers off the site.
> >> As I said, I get in a continuos loop of web pages that
> >> repeat over and over if I go to:
> >>
> >> "Assisted Paid Support
> >>
> >> "Although OEM products are not eligible for no-charge
> >> assisted support from Microsoft, some OEM products are
> >> eligible for the paid assisted support options.
> >>
> >> "Phone Numbers, Support Options and Pricing
> >> Find phone numbers, support options, and pricing
> >> information by product.
> >>
> >> "Quick navigation guide: Select your product from the
> >> drop-down list, and if presented with the option "How
> did
> >> you obtain your product?", then select "It was
> purchased
> >> separately" to view assisted paid support options.
> >> NOTE: No-charge support options on these pages are only
> >> available to customers who did not receive their
> software
> >> through an OEM."
> >>
> >> The good news is I just saw SP1a coming out next week
> >> contains my fix. For future use, how do I find the
> phone
> >> number. Thanks.
> >>
> >> >-----Original Message-----
> >> >Hi, You get it by calling Microsoft. No other way
> >> >
> >> >Note In *special cases*, charges that are ordinarily
> >> incurred for support
> >> >calls may be *canceled* if a Microsoft Support
> >> Professional determines that
> >> >*a specific update will resolve your problem*.
> >> >
> >> >
> >> >--
> >> >Chris Lanier
> >> >Microsoft MVP - Digital Media
> >>
> >
> >
> >.
> >