Windows update 819696 keeps on coming..

[Lee]

My XP home is set to automatically download updates. Win update 819696 first
downloaded in mid July. I have had the same auto download about 9 times
since then. The install seems to work - I get no error messages. I have also
tried something I read on a newsgroup recently about renaming the catroot2
folder - this didn't work, still getting the download :)

How do I check to make sure the update has in fact downloaded properly, and
what can I do to stop further downloads of the same update? Your help on
this is appreciated.

Lee

[Rick \Nutcase\ Rogers]

Hi Lee,

Check the windowsupdate.log file for any errors in downloading and
installing that update. If there is one, try this: disable autoupdating
(control panel/system/autoupdate tab, uncheck the line to keep the system up
to date automatically). Reboot, go to the update site and install 819696.
Reboot, then restart the autoupdate service.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Lee" > wrote in message
...
> My XP home is set to automatically download updates. Win update 819696
first
> downloaded in mid July. I have had the same auto download about 9 times
> since then. The install seems to work - I get no error messages. I have
also
> tried something I read on a newsgroup recently about renaming the catroot2
> folder - this didn't work, still getting the download :)
>
> How do I check to make sure the update has in fact downloaded properly,
and
> what can I do to stop further downloads of the same update? Your help on
> this is appreciated.
>
> Lee
>
>

[Lee]

Hello Rick .. I couldn't find any errors, but I did what you suggested
anyway and downloaded from site. Funny, but there it was sitting there as a
critical update waiting to be downloaded :) ... I guess I just wait and see
what the next few days bring .. many thanks for your help.. Lee

"Rick "Nutcase" Rogers" > wrote in message
...
> Hi Lee,
>
> Check the windowsupdate.log file for any errors in downloading and
> installing that update. If there is one, try this: disable autoupdating
> (control panel/system/autoupdate tab, uncheck the line to keep the system
up
> to date automatically). Reboot, go to the update site and install 819696.
> Reboot, then restart the autoupdate service.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Lee" > wrote in message
> ...
> > My XP home is set to automatically download updates. Win update 819696
> first
> > downloaded in mid July. I have had the same auto download about 9 times
> > since then. The install seems to work - I get no error messages. I have
> also
> > tried something I read on a newsgroup recently about renaming the
catroot2
> > folder - this didn't work, still getting the download :)
> >
> > How do I check to make sure the update has in fact downloaded properly,
> and
> > what can I do to stop further downloads of the same update? Your help on
> > this is appreciated.
> >
> > Lee
> >
> >
>
>

[Naresh Kumar]

To resolve the problem, I suggest you to try the following:

1. Verify if the update is installed properly, by verifying the Quartz.dll
file version and Time Modified. Please refer:

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B819696

2. If the update is successfully installed already (DLL version version must
be same in your system, in accordance to the above URL), try the following
steps:

1. Click Start | Run | Regedit
2. Click File | Export and backup the whole registry and save it as a .reg
file to a safer location.
3. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Dire ctX\dx819696

In the right-pane, change the value for "IsInstalled" to 1.

NaresH KumaR

"Lee" > wrote in message
...
> My XP home is set to automatically download updates. Win update 819696
first
> downloaded in mid July. I have had the same auto download about 9 times
> since then. The install seems to work - I get no error messages. I have
also
> tried something I read on a newsgroup recently about renaming the catroot2
> folder - this didn't work, still getting the download :)
>
> How do I check to make sure the update has in fact downloaded properly,
and
> what can I do to stop further downloads of the same update? Your help on
> this is appreciated.
>
> Lee
>
>