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View Full Version : I STILL need help with my router disconnecting from Windows XP


M. B.
February 6th 04, 05:38 AM
First of all, thank you everyone for the different suggestions. Here is
what I have tried:

1) Disabled the onboard 3Com Gigabit LOM (3C940) Network card (via the
motherboard BIOS)
2) Installed a Netgear Fast Ethernet FA310TX network card, which worked fine
for over 2 years before. It is set to Auto-Sensing speed, Threshhold=256
bytes and burst length is 16 DWORDS.
3) Made sure that the MTU is set to 1492 and disabled UPnP on the router.
4) Double-checked that each CAT-5 cable to make sure it is working fine. I
even replaced two of them and then pulled and tugged them to see if any of
these might cause this disconnection problem, but I could not replicate the
issue described below
5) And yes, my Westell Verizon DSL modem is running in bridge-only mode.
6) As far as I can tell, this cannot be some kind of a power-saver feauture
issue, as I have lost connections while I was typing and when the monitor
was in "screen saver" mode.

But alas, I am still having the same issue. Every few hours I get that
"LAN cable has been unplugged" system tray icon pop up at the bottom right
and I loose the internet connection. Give it about 20-30 seconds, and I
am again auo-reconnected to the internet.

One other thing: Some of you have mentioned that the 2.4Ghz phone sometimes
cause havoc, but I again remind you that my issue has nothing to do with
wireless interruptions. This is happening on the machine to which the
router is physcially connected.

I am open to hear any other ideas.

"M. B." > wrote in message
...
> I will try to make this as short as possible. For some reason, my router
> (Netgear WGR614v3) keeps loosing the connection to my Windows XP SP1,
> causing me to loose my DSL connection for about 10 - 30 seconds. Then as
if
> nothing happened, I am back online. This happenes randomly (sometimes
twice
> a day, and sometimes more) I know that it is not a defective router,
as
> I had a D-Link 624 before that, and I have already exchanged my Netgear
> twice (trying different BIOS version and tec). All lead to the same
> symptom: A little popup box at the bottom right tells me that the LAN
cable
> has been unplugged (which is not the case). Please remember: Although I
> have a WIRELESS router, this lost connection happens on the machine that
is
> physically connected to the router, so this has nothing to do with
wiresless
> reception.
>
> I have tried everything I can think of but perhaps someone else has an
idea
> of what to do? Just for the record, before installing a router I was
> running my DSL modem (Verizon) as a router and NEVER had these problems
for
> over 2 years! The fact is that if I loose my connection to the
internet
> even for 5 seconds, my Java applets which run in real-time lockup and I
have
> to restart my whole system.
>
> Here is my system: ASUS P4C800 Deluxe motherboard, which has a 3COM
Gigabit
> LOM (3C940) network adapter card. I am running the latest known driver
> version 1.0.0.46. My DSL modem is a Westell 2200 (latest firmware),
whcih
> is running in bridge-only mode. I even got another Westell to test the
> issue, but the same story.
>
> Without question, the problem seems to be somwhere between my NIC, Router
> and Windows XP. It is definately not DSL related since if I plug the
> Westell directly to the PC, I never have (had) these issues. One last
> point: I have re-checked the router setup and I have the "always" log'ed
in
> option on. In any case, if my router would log me off my Verizon DSL
> account, I would not be getting this "LAN cable unplugged" system tray
> pop-up.
>
> And help/suggestions would be VERY MUCH appreciated!
>
> --
> To reply via email to this message, please delete REMOVETHESPAM from the
> beginning of the email address.
>
>

Stever
February 6th 04, 05:39 AM
"M. B." > wrote in message
...
> First of all, thank you everyone for the different suggestions. Here is
> what I have tried:
>
> 1) Disabled the onboard 3Com Gigabit LOM (3C940) Network card (via the
> motherboard BIOS)
> 2) Installed a Netgear Fast Ethernet FA310TX network card, which worked
fine
> for over 2 years before. It is set to Auto-Sensing speed, Threshhold=256
> bytes and burst length is 16 DWORDS.
> 3) Made sure that the MTU is set to 1492 and disabled UPnP on the router.
> 4) Double-checked that each CAT-5 cable to make sure it is working fine.
I
> even replaced two of them and then pulled and tugged them to see if any of
> these might cause this disconnection problem, but I could not replicate
the
> issue described below
> 5) And yes, my Westell Verizon DSL modem is running in bridge-only mode.
> 6) As far as I can tell, this cannot be some kind of a power-saver
feauture
> issue, as I have lost connections while I was typing and when the monitor
> was in "screen saver" mode.
>
> But alas, I am still having the same issue. Every few hours I get that
> "LAN cable has been unplugged" system tray icon pop up at the bottom right
> and I loose the internet connection. Give it about 20-30 seconds, and I
> am again auo-reconnected to the internet.
>
> One other thing: Some of you have mentioned that the 2.4Ghz phone
sometimes
> cause havoc, but I again remind you that my issue has nothing to do with
> wireless interruptions. This is happening on the machine to which the
> router is physcially connected.
>
> I am open to hear any other ideas.

I'm jumping into this issue just at this point, so forgive me if this
question has already been asked: Is this problem occurring no matter which
NIC you're CAT 5 is plugged into? Your note says you've disabled the
onboard LAN. Was this problem happening when the CAT 5 was connected to the
onboard LAN? Also, have your tried the Netgear NIC in a different PCI slot?
Just something to try and see what happens.

-Stever

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