recovery cd

[maryb]

Either pc world or me (which I dont think so) has lost my=20
recovery disc when my microstar 2660 was restored to=20
factory settings by them. Ican not set my fax without it=20
because service pack 1 is not enough now they want =A320 for=20
a new recovery cd from me can anyone help me out dont know=20
what to do next

[Mike Brannigan [MSFT]]

"maryb" > wrote in message
...
Either pc world or me (which I dont think so) has lost my
recovery disc when my microstar 2660 was restored to
factory settings by them. Ican not set my fax without it
because service pack 1 is not enough now they want £20 for
a new recovery cd from me can anyone help me out dont know
what to do next

Mary,

The only people who can supply you a recovery CD for your machine is the OEM
(microstar ??)
As regards the charge - the OEM is allowed to charge for replacement parts
that are lost and not just defective etc. If you can prove it is PC World
at fault then maybe you can get them to reimburse you.


--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

"maryb" > wrote in message
...
Either pc world or me (which I dont think so) has lost my
recovery disc when my microstar 2660 was restored to
factory settings by them. Ican not set my fax without it
because service pack 1 is not enough now they want £20 for
a new recovery cd from me can anyone help me out dont know
what to do next

[maryb]

thanks for your help looks like I will have to cave in and=20
buy a new one pc world not going to bother
>-----Original Message-----
>"maryb" > wrote in message
...
>Either pc world or me (which I dont think so) has lost my
>recovery disc when my microstar 2660 was restored to
>factory settings by them. Ican not set my fax without it
>because service pack 1 is not enough now they want =A320 for
>a new recovery cd from me can anyone help me out dont know
>what to do next
>
>Mary,
>
>The only people who can supply you a recovery CD for your=20
machine is the OEM
>(microstar ??)
>As regards the charge - the OEM is allowed to charge for=20
replacement parts
>that are lost and not just defective etc. If you can=20
prove it is PC World
>at fault then maybe you can get them to reimburse you.
>
>
>--=20
>Regards,
>
>Mike
>--
>Mike Brannigan [Microsoft]
>
>This posting is provided "AS IS" with no warranties, and=20
confers no
>rights
>
>Please note I cannot respond to e-mailed questions,=20
please use these
>newsgroups
>
>"maryb" > wrote in message
...
>Either pc world or me (which I dont think so) has lost my
>recovery disc when my microstar 2660 was restored to
>factory settings by them. Ican not set my fax without it
>because service pack 1 is not enough now they want =A320 for
>a new recovery cd from me can anyone help me out dont know
>what to do next
>
>
>.
>