shutting off by itself

[Jeff]

I purchased a new HP 44300 and Windows xp Pro. When I am
working on the windows program it will shut itself off
and then restart immediately. I lose all of my work and I
don't see this in trouble shooting.

Has anyone else had a similar experience? Is there a
solution?

Thanks

[Ron Chamberlin]

Jeff,
If the time frame is about 1-1 and 1/2 minutes, you probably have been
affected by the Blaster Worm.
Go here for info a free tool and instructions on removal :
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html

Once done, please use Windows Update and d/l and install ALL critical
patches.

Ron Chamberlin
MS-MVP

"Jeff" > wrote in message
...
> I purchased a new HP 44300 and Windows xp Pro. When I am
> working on the windows program it will shut itself off
> and then restart immediately. I lose all of my work and I
> don't see this in trouble shooting.
>
> Has anyone else had a similar experience? Is there a
> solution?
>
> Thanks

[Bruce Chambers]

Greetings --

Have you tried to reboot into Safe Mode?

To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


Bruce Chambers

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having both at once. -- RAH


"Jeff" > wrote in message
...
> I purchased a new HP 44300 and Windows xp Pro. When I am
> working on the windows program it will shut itself off
> and then restart immediately. I lose all of my work and I
> don't see this in trouble shooting.
>
> Has anyone else had a similar experience? Is there a
> solution?
>
> Thanks

[Naresh Kumar]

If Roxio is installed in your system, update ROXIO in your system from
www.roxio.com

-----------------
NaresH KumaR

"Jeff" > wrote in message
...
> I purchased a new HP 44300 and Windows xp Pro. When I am
> working on the windows program it will shut itself off
> and then restart immediately. I lose all of my work and I
> don't see this in trouble shooting.
>
> Has anyone else had a similar experience? Is there a
> solution?
>
> Thanks

[Frank]

Jeff wrote:

| I purchased a new HP 44300 and Windows xp Pro. When I am
| working on the windows program it will shut itself off
| and then restart immediately. I lose all of my work and I
| don't see this in trouble shooting.
|
| Has anyone else had a similar experience? Is there a
| solution?
|
| Thanks

Why tinker with a new computer???? Return the
thing to the point of purchase....

--
Tampa Bay RR