print spooler error

[dave murto]

We're having major problems with a print spooler on an XP
machine. The machine is one of three identical Dells,
with basically the same configurations. this one gave us
errors from spoolsv.exe repeatedly, closed the spooler
app, and cleared the printer drivers. The first error
was 'instruction @ {add} referenced memory @ {add}.
memory could not be read'. I found a KB article with ref
to the message, it indicated local port monitor issues as
the typical culprit. Checked their solution, not helpful.
I removed the brother printer software that might be at
issue. The problem reoccured. I repaired the operating
system, no luck. Next up is a complete lobotomy and
reload. However, I found a couple of oddities in the
files and hope someone can tell me what they mean. 1) a
number of files with the name spoolsv.exe.hdmp and
spoolsv.exe.mdmp were created in the user profiles in
this machine. anyone recognize these extensions? 2) I
noticed that the spoolsv.exe and ntdll.dll files on this
machine had different dates than the other two machines
in the set.
Any help anyone can provide would be hugely appreciated.

[Mary Sauer]

Troubleshooting General Printing Problems in Windows XP
http://support.microsoft.com/default.aspx?kbid=314085

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"dave murto" > wrote in message
...
> We're having major problems with a print spooler on an XP
> machine. The machine is one of three identical Dells,
> with basically the same configurations. this one gave us
> errors from spoolsv.exe repeatedly, closed the spooler
> app, and cleared the printer drivers. The first error
> was 'instruction @ {add} referenced memory @ {add}.
> memory could not be read'. I found a KB article with ref
> to the message, it indicated local port monitor issues as
> the typical culprit. Checked their solution, not helpful.
> I removed the brother printer software that might be at
> issue. The problem reoccured. I repaired the operating
> system, no luck. Next up is a complete lobotomy and
> reload. However, I found a couple of oddities in the
> files and hope someone can tell me what they mean. 1) a
> number of files with the name spoolsv.exe.hdmp and
> spoolsv.exe.mdmp were created in the user profiles in
> this machine. anyone recognize these extensions? 2) I
> noticed that the spoolsv.exe and ntdll.dll files on this
> machine had different dates than the other two machines
> in the set.
> Any help anyone can provide would be hugely appreciated.
>